Manager of hotel to fix payment issues

Stayed in April 2024

Excellent accommodations, location and staff. Would absolutely stay here again and recommend Cumbres to everyone.

Stayed in April 2024

Sadly the pool was out of action and we were hoping to swim.

Lovely building. Very comfortable bed and modern en-suite bathroom. Staff were welcoming and friendly. Breakfast had a good selection. Nice location with buzzy atmosphere and good bars and restaurants.

Stayed in April 2024

- staff were incredibly helpful. There was an error in my booking but the reservations team were very helpful and went out of their way to get it sorted for me. - reception staff are great, very friendly and had some great suggestions for dinner places nearby. - large comfortable room, very quiet and peaceful sleep! Really nice amenities provided in the rooms. - good breakfast on the rooftop

Stayed in April 2024

That we needed to log in the wifi with user ID and password every time

The room is exceptional clean and spacious; all staff members we met were very friendly and helpful; the location is very centrally located

Stayed in April 2024

Breakfast was not great. Scrambled eggs were very runny. Pool, restaurant and bar were closed (off-season?). Street vendors and loud street music at night.

Excellent hotel in great location. Perfect for walking to museums, parks, shops, etc. Staff was very accommodating and helpful. Shower, toilet area clean and nice. Paid to upgrade room (larger). Nice to have two chairs and table in addition to nightstands and bedside lights.

Stayed in April 2024

Beautiful hotel. Great location. Great breakfast. Very nice staff.

Stayed in March 2024

The lighting in the rooms was poor. Quite dark

Location was fantastic Modern and clean Quiet- no street noise Helpful staff

Stayed in April 2024

Very well situated hotel, comfortable hotel rooms very clean and friendly staff.

Stayed in April 2024

We arrived on Sunday to find that the roof top and downstairs bar, restaurant and pool were closed. Felt more like a concierge apartment block rather than a hotel. Later found out from staff that outside pools are closed after a certain date by government order. Pity, it had a great view and was one of the reasons we picked this hotel. The hotel had some great design features but is starting to show its age. Both the toilet and shower doors were often difficult to open. There were no power sockets by the bedside.

The hotel was ideally situated in Lastarria where there were some great bars and restaurants. Stayed two days one of which had the breakfast, which was very good and the other one ‘to go’, again not bad as catching an early flight. The bed was extremely comfortable.

Stayed in April 2024

Great location in a very cute neighborhood. The staff were helpful and the room was clean and comfortable.

Stayed in March 2024

One day milk was off at breakfast. It was an effort to get the staff to deal with it!

Great location

Stayed in March 2024

Modern, clean. Great location, good breakfsst, excellent staff

Stayed in April 2024

The room did not have a separate bathroom. The toilet and shower were common to the room and only separated by a glass door, which eliminated any sense of privacy. The glass door did not go down to the floor to create any seal for sound and odor.

Great location and walking proximity to many restaurants

Stayed in April 2024

Great location, friendly professional staff

Stayed in March 2024

A little tired in places. Breakfast not great and staff in top restaurant/bar not very engaged

Location was great and the reception staff were friendly and helpful

Stayed in March 2024

The hotel is in the heart of Lastarria with bars, restaurants (including the excellent Mulato which I visited three times), cafes and more just steps away or within a comfortable walking distance. However, noise was not an issue. The room was well appointed room with the usual amenities that would be expected including a comfortable bed for a good night's sleep. Ample breakfast that was consistent with what you would find in other hotels across South America (fruit, breads, cheeses, cold cuts, an assortment of cakes and pastries, cereal and eggs made to order). Hotel offers a water refilling station and tea/coffee during the day, always a very welcome touch. Pleasant and helpful staff helped to arrange airport transfers. I would happily have stayed here on my return to Santiago from Punta Arenas but unfortunately there was no availability. Would highly recommend.

Stayed in February 2024

Attention future tourists: - the price is in dollars and must be paid at the property also in dollars, if paid in local currency, 19% VAT is added. -debit cards are not accepted, only credit cards Something unmatched in other hotels.

Good breakfast, the location is close to everything you can visit in Santiago.

Stayed in March 2024

The front desk was super helpful in helping me with my sky airline problem. Also in letting me practice my mas o menos spanish. I wished i had realized there was a rooftop dipping pool, it looked great.

Stayed in February 2024

Communicatio n with staff prior to arrival very slow and answers received after a lot of efforts

Staff, room, hotel itself

Stayed in March 2024

Nothing

Beautiful premises, very helpful staff combined with an excellent location

Stayed in March 2024

Location

Stayed in March 2024

The bathroom has a glass door which is weird as it is right next to the sink and the glass wall to the bedroom so you don't feel like you have privacy.

Great location, very comfortable, helpful staff. We arrived late for breakfast one day and the staff let us in. Great restaurant next door!

Stayed in March 2024

Wonderful hotel, great customer service. Fantastic location. Would highly recommend

Stayed in March 2024