The photo of the room showed a bath tub but there wasn’t a bath tub when we get there which was disappointing. The room was a little noisy and the bed covers were not very comfortable. It was difficult to use the pool because you had to book it at reception.

Breakfast was good, the staff were lovely. Great location. The beds were fairly comfy and they were happy to store our luggage after check out. Everyone was super friendly and helpful. It’s in a really good location close to lots of lovely restaurants and the metro station.

Stayed in May 2024

Good location, walkable to subway and cafes and restaurants. Comfortable large room.

Stayed in March 2024

Was in the good location

Stayed in March 2024

They requested cash payment as they said my cards would not work, strange when I had used them all over , shops restaurants and other hotels . Thought it was very strange.....

Good location. clean hotel

Stayed in February 2024

Location, well staffed with friendly helpful people, proximity to restaurants.

Stayed in December 2023

Easy to get the hotel

Stayed in February 2024

We had a delightful stay at The Diego de Velazquez, (we actually stayed there two separate times ) Checking in from the airport we were very early, they were happy to hold our bags, and we went for a stroll and lunch. Upon our return our room was ready and we were checked in by the very nice Fernanda, she helped with many things during both our stays and was always a delight to work with. The rooms were decent, bathrooms well stocked. good AC, and clean The breakfast was very nice, different things on different days, nice fresh Chilean fruit. We used the pool/hot tub several times as well as the terrace on the 4th floor. All of the staff was quite gracious, we will be back!!!

Stayed in January 2024

Room was good, staff was very good as was breakfast nice safe location.

Stayed in January 2024

We were on the 2nd floor and we could hear doors of other guests slamming.

Although an older property showing its age a bit, it is well maintained and very clean.

Stayed in January 2024

Breakfast was average. Gym was almost empty.

Great central location and nice pool.

Stayed in December 2023

It is a great place, good value for money. Some might consider it “basic”

Great location. Friendly staff

Stayed in January 2024

I initially booked the Hotel for 4 nights. On the first night of my stay, I notified the staff that I needed to cancel 2 of the night for family reasons. Booking.com was notified about the changes I sent an email to Tatiana Ramirez "reservas@hoteldiegodeVelazquez.com" She refused to refund me for 2 nights that I didnt use, stating that I could use the balance for a future stay at the hotel. First, she stated that I would have a 6-month period to use this balance when I explained to her that sometimes a travel to Chile every other year. She continued to tell me that they could not refund my credit card for the days that I didn't stay at the hotel. The request was approved by Booking.com and I got an email specifying what I needed to pay. However, the representative of Hotel Tatina Ramirez refused to do that. Please refer to the Booking confirmation number; 41535224271. I was charged US$330.17 instead of US$ 165.09.

Stayed in November 2023

Location

Stayed in December 2023

Great location, good selection of restaurants and bars close by. The Metro is only 5 minutes on foot. Super clean room, good size, and very comfortable bed. All the staff, reception, room cleaning, doorman and breakfast team were very attentive and friendly. Reception deserves a special mention as they were particularly helpful and understanding in resolving issues after our credit cards were pickpocketed on the Metro. Good selection at breakfast with plenty of fresh fruit. Really good that they offer an early-bird 5:30 breakfast for guests going on excursions.

Stayed in December 2023

Breakfast a little busy. Small space

Great Location

Stayed in November 2023

Nothing

The location, breakfast, staff, gym and pool facilities.

Stayed in October 2023

Gym/Pool facilities were poorly maintained. WiFi conexión was intermittent.

Location!!! You’re near to main metro stops and in between neighborhoods.

Stayed in October 2023

Old room, noisy hallway

Good location and nice staff. Breakfast is good too.

Stayed in July 2023

No hot water facilities in the room for coffee and tea. However, it might not be a practice in Chile?

The location is central to where I needed to go for this visit, and the hotel is within walking distance to the metro station. Breakfast staff is very attentive and the breakfast options are adequate and sufficient. The breakfast hours are also reasonable.

Stayed in July 2023

Nothing in particular. A use of hot water kettle would greatly enhance the facilities of the hotel.

The reception staff Ignacio and Dario were extremely helpful with providing information and assistance, including the loan of metro card for use. The dining staff Sergio, Francesca. Daniella & Sonja were always cheerful in their service. The rpom service petsonnel Grecia was careful in her work. Overall, a good level of service provided by the hotel team.

Stayed in July 2023

I was given a room on level 2 during my 1st visit and the room lacked adequate wall sockets tor use in charging mobile phones and computer use. However, I believe not all room are designed this way. Furthermore, the provision of a kettle and coffee/tea might in the room would be greatly appreciated by the guests, but I am not sure if this is a practice in South America.

The central location for this hotel. Proximity to restaurants, metro, money changes, supermarkets. The staff are all very friendly and professional and will try their best to assist you in making a wonderful stay. The hotel manager is also around to interact with the guests and understand their concerns. The breakfast time is sufficient (7 to 10 am) with early option starting at 5.30 am, and the breakfast choices are adequate for most guests. Generally, a well-managed hotel that attempts to provide comfortable accommodation at reasonable prices.

Stayed in June 2023

The breakfast was just ok. We expected more. Was a bit pricey.

Good location and good staff.

Stayed in May 2023

The bed could be a bit better and tv's image wasn't great. Internet failed a couple of times while I was remotely working.

Great location, great breakfast, nice room.

Stayed in June 2023

Location, staff and breakfast

Stayed in May 2023