Reviews of Hotel Diego de Velazquez
Guardia Vieja, 150, Providencia, 7510188 Santiago, Chile
#101 of 209 hotels in Santiago
Guests' ChoiceReview score
Based on 181 hotel reviews
8.2Score breakdown
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Cleanliness
8.7
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Comfort
8.6
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Location
9.5
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Facilities
8.1
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Staff
9.1
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Value for money
8.2
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Free WiFi
7.5
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Reviewed: 2 April 2023
Cindy
United States3 reviews6.0“acceptable!”- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
too tiny room and horrible mattress, enough windows, no view !
was very accessible for transportation, stores, restaurants etc.
Stayed in March 2023
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Reviewed: 13 March 2023
Nolvia
Chile11 reviews3.0Poor- • Leisure trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Do not respect the booking price. They’ve a different value of dollar.
location
Stayed in March 2023
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Reviewed: 15 January 2023
Sebastian
Germany5 reviews1 helpful vote10Exceptional- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 2 nights
- • Submitted via mobile
They did not accept Visa cards, but wanted dollars...
Stayed in November 2022
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Reviewed: 23 December 2022
Matthews
United Kingdom2 reviews4.0“Well located and friendly staff but overall disappointing”- • Business trip
- • Solo traveller
- • Queen Room
- • Stayed 8 nights
The hotel is very tired and run down - I stayed in a top floor room and it felt very old and in need of a complete redesign/makeover. I found a dead moth in one of the mugs in the small kitchenette and the windows were extremely dirty. The pool is not a pool, more of an extended bath, which I never saw being used as it was such an awkward size and looked very old. The gym was fine, but they could do with adding some exercise mats for stretching. I was disappointed overall as the photos and four star rating led me to believe the property would be in better condition.
Very clean and the staff were very friendly. Really well located property.
Stayed in December 2022
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Reviewed: 5 November 2022
Richard
United States12 reviews10Exceptional- • Couple
- • Standard Twin Room
- • Stayed 7 nights
- • Submitted via mobile
N/A
Sergio G. exceptional professional/ personal touch every morning at breakfast. Her assistant Carolina also did a great job.. Grecia outstanding work....thanks for keeping our room impeccable every day Check in is nice and easy.... restaurant great food options... everyone was great!!
Stayed in October 2022
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Reviewed: 20 September 2022
Wanda
United Kingdom23 reviews2 helpful votes1.0Very poor- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 2 nights
- • Submitted via mobile
The hotel has a central location and it's in a nice neighborhood. But when we arrived the room they gave us smelled of smoke and they changed it as we requested a non smoking room. The rooms are not as shown on booking.com and you have to wait 20 minutes for hot water to come out of the shower, but no one told us that u til we asked. The staff was very unhelpful regarding suggestions on Santiago, places to visit and restaurants. They were always on the phone, no matter what time you passed by reception. The only nice member of staff worked over night.
Stayed in September 2022
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Reviewed: 11 September 2022
Karla
New Zealand15 reviews3 helpful votes5.0“very unpleasant”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 5 nights
- • Submitted via mobile
terrible apartment, very uncomfortable beds, unorganized staff, poor communication. this hotel tell us it is a 4 stars but should have no stars.
the location is good near to many restaurants and a good walk distance from costanera center
Stayed in September 2022
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Reviewed: 21 July 2022
Marzia
Italy26 reviews6 helpful votes2.0Very poor- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 6 nights
- • Submitted via mobile
I had to changed room three times.
location
Stayed in July 2022
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Reviewed: 4 July 2022
Francisco
Chile52 reviews1 helpful vote10Exceptional- • Business trip
- • Group
- • Queen Room
- • Stayed 1 night
Amazing location and nice staff.
Stayed in July 2022
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Reviewed: 29 May 2022
Matthew
Australia3 reviews5.0Passable- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 4 nights
- • Submitted via mobile
Pool out of order, wifi out of order entire time no communication or notification about either.
Location, staff, comfort
Stayed in May 2022
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Reviewed: 15 April 2022
Agustín
Chile2 reviews1 helpful vote1.0“Horrible”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
La pieza, horrible
Stayed in April 2022
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Reviewed: 23 February 2022
Jessica
United States4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 6 nights
- • Submitted via mobile
The sheets wouldn't stay on the bed, exposing the mattress but not really much of an issue. It was only a problem because I would get tangled in them.
It was in a great location. The room was very comfortable and clean. The staff was very much polite and kind.
Stayed in February 2022
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Reviewed: 16 January 2022
Olivier
Peru4 reviews3.0“Stay somewhere else”- • Business trip
- • Solo traveller
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
The hotel is old and showing its age, and the service was lousy. I called in the morning to ask if they could call me a cab to go to the airport and the front desk said no, it can only be arranged the night before - that is a first for a so called 4 star hotel and I have visited a great many!!! The pool was opened but guest could not go because of maximum occupancy rules - not even late in the evening.. no plugs to charge your cell in the room, etc etc..
The location is great, close to bars restaurants and the city business centre
Stayed in January 2022
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Reviewed: 12 January 2022
Daniel
United Kingdom8 reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 4 nights
- • Submitted via mobile
slow internet speed
very friendly and helpful staff.
Stayed in January 2022
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Reviewed: 7 January 2022
Felipe
Chile8 reviews10“it was an awesome place, good location, and nice people that made the stay a pleasant moment.”- • Leisure trip
- • People with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
there was some noise inside(very soft) early in the morning.
location and space in the bedroom
Stayed in January 2022
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Reviewed: 4 January 2022
Ana
Brazil9 reviews10“great hotel in providence, near subways and malls. good room and good clean.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 4 nights
- • Submitted via mobile
poor wi fi conection
great neighborhood
Stayed in January 2022
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Reviewed: 20 December 2021
Eduardo
Sweden6 reviews5.0“Nice for the price”- • Leisure trip
- • Solo traveller
- • Standard Single Room
- • Stayed 3 nights
- • Submitted via mobile
The elevators are old and slow, and only one of them was working, sometimes taking up to 5 min to arrive. One day when I came back to the hotel the door of my room was not properly closed, and could be opened without a key. I got nothing stolen but I could have
The staff is very nice and helpful. The room I got was good for the price. The location is great!
Stayed in December 2021
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Reviewed: 18 November 2021
Guido
Chile2 reviews5.0Passable- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
- • Submitted via mobile
Bed sheets didn't fit the mattress size well, and couldn't hold to mattress during night.
Location
Stayed in October 2021
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Reviewed: 31 October 2021
Harold
Chile1 review4.0Disappointing- • Solo traveller
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
Worn up towels, poor breakfast, would be better not to offer such kind of breakfast and poor reception area..has not even a socket to recharge cel phone and if you stay a bit longer in the reception area after check out killing the time to get into the airport the staff come to you with silly questions as if I am waiting to check in or assuming I am disturbing in such little place... Lift to the rooms only moves up one floor then you have to change lift to reach top floors 4 stars are too much for this Hotel
Rather good location
Stayed in October 2021
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Reviewed: 18 October 2021
Christian
Chile13 reviews10“Excelente experiences”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 4 nights
- • Submitted via mobile
Location, And clean rooms
Excelente staff, friedly And cooperarive
Stayed in October 2021
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Reviewed: 13 January 2022
Anonymous
Greece18 reviews2 helpful votes3.0“great location but only that”- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
no complimentary water in the room. they woke us up at 8.30am without having asked for alarm, both by knocking the door and by calling us. same thing 30mins before the check out. generally one of the worst services I have experienced in a hotel.
location
Stayed in January 2022
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Reviewed: 23 April 2024
Vicente
Colombia16 reviews9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room
- • Stayed 1 night
There are no comments available for this review
Stayed in March 2024
-
Reviewed: 6 April 2024
David
Chile116 reviews5 helpful votes9.0Superb- • Business trip
- • Family with young children
- • Queen Room
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 23 March 2024
Daniel
Qatar126 reviews17 helpful votes7.0Good- • Business trip
- • Solo traveller
- • Standard Single Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
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