Ramirez 604, 6160000 Puerto Natales, Chile
#26 of 54 hotels in Puerto Natales
Guests' ChoiceBased on 133 hotel reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
9.1
Facilities
8.7
Staff
9.4
Value for money
8.7
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 April 2024
Ritesh
AustraliaBreakfast could have been better. Location wise a bit of a walk to the main plaza.
Nice clean hotel and room. Friendly staff. They stored our luggage for 2 days without any charge.
Stayed in March 2024
Reviewed: 4 April 2024
Dale
United StatesNot a problem for us, but you do need to climb stairs to 1st or 2nd floor, but staff will carry your bags if you like.
Staff is very friendly and helpful. Good breakfast with eggs, meats, breads, juice, etc.
Stayed in March 2024
Reviewed: 27 March 2024
Mark
United StatesShower enclosure and pluming was poorly installed
Nice location close to bus station (8 blocks) and very helpful staff. Walking distance to downtown
Stayed in March 2024
Reviewed: 23 March 2024
Swee
SingaporeNo lifts and no help to carry luggage’s to upper levels
Stayed in March 2024
Reviewed: 14 March 2024
Louise
United KingdomThey might consider getting better fitted windows in the rooms. Traffic and incessant barking dogs made it hard to get a decent sleep 😁.
Well situated, the staff were extremely friendly and helpful. Room and bed comfortable enough.
Stayed in March 2024
Reviewed: 9 March 2024
Paruhus
ThailandNothing.
Quite modern room. Kind hotel staff.
Stayed in March 2024
Reviewed: 24 February 2024
Bronwyn
AustraliaGood location, few blocks from bus station and short walk in to town. Friendly staff, clean and comfortable.
Stayed in January 2024
Reviewed: 23 February 2024
Jesse
United StatesBreakfast, room was clean and bed comfy, quiet place, nice staff
Stayed in February 2024
Reviewed: 13 February 2024
Laurie
CanadaBreakfast was good, including eggs. The check in staff were excellent and helpful. If they needed assistance with English they used Google translate. Assisted us to book taxi to airport.
Stayed in February 2024
Reviewed: 8 February 2024
Bronwyn
AustraliaStaff were great. Location was good, not far from the bus station and short walk to the centro. Room was great, comfortable and clean.
Stayed in January 2024
Reviewed: 6 February 2024
808
United StatesComfy bed, great breakfast!!
Stayed in January 2024
Reviewed: 5 February 2024
Elliott
United StatesThere was no way to make a hot tea in my room. The man at the front desk was not friendly. It has a dining area, but you're not allowed in it while you wait to check in. It's not a place you can hang around in.
The rooms were nice and big. The shower had plenty of hot water. The location is excellent.
Stayed in February 2024
Reviewed: 4 February 2024
Karen
United StatesThe staff was super friendly and very nice. The breakfast was good and they had a clean dining room.
Stayed in February 2024
Reviewed: 1 February 2024
Borys
CanadaLocation, value for money, good rooms, comfy beds.
Hotel in good location, proximity to center, very clean, beds comfortable, clean linens ,good breakfast very helpful and polite staff.
Stayed in January 2024
Reviewed: 31 January 2024
Carey
United StatesPerfect for a night after hiking the W trail before a morning flight back to Santiago. Comfy beds, lots of hot water. Nive breakfeast. Great value!
Stayed in January 2024
Reviewed: 22 January 2024
Lynn
AustraliaNothing
Lovely staff, in particular that I was provided breakfast at 5:30am when my tour started at 6am. Normal breakfast time was from 6:30am. They also stored my luggage during the departure day, very convenient. Walking distance from the bus terminal (downhill) and close to shops and restaurants:
Stayed in January 2024
Reviewed: 19 January 2024
Frank
NamibiaNothing that bugged us, maybe an ashtray outside for the smokers might be a good idea.
The property is slightly off the center of town, but easily reachable on foot. The host was very friendly and accommodating, the room quiet and clean. Breakfast is basic but includes some scrambled eggs, cheese and cold meats. All good, can recommend.
Stayed in December 2023
Reviewed: 13 January 2024
Albrecht
FranceThe very nice staff would have compensated for any inconvenience. But there was none. Everything was wonderful. One of the few places where freshly prepared eggs are offered for breakfast
The both Gentlemen at the reception were always willing to answer our questions and solve our problems. And we had a lot. Their assistance was very valuable for our next days of travelling
Stayed in December 2023
Reviewed: 13 January 2024
Pedro
ChileGood service
Stayed in January 2024
Reviewed: 10 January 2024
Amanda
United KingdomNothing
Staff were great . Very helpful and friendly. The hotel room was spotless. Plentiful breakfast with good coffee!
Stayed in January 2024
Reviewed: 6 January 2024
John
United StatesFriendly staff; excellent t breakfast
Stayed in December 2023
Reviewed: 5 January 2024
Alessia
United StatesIt is in a good position, close to everything.
Stayed in January 2024
Reviewed: 5 January 2024
Kushal
United StatesRooms could have at least some fans in summer.
Breakfast was basic but adequate. Convenient location. Extremely helpful staff.
Stayed in January 2024
Reviewed: 3 January 2024
Luke
IrelandIt was all good.
Very clean and well kept bedrooms, breakfast was good, really good value, WiFi was excellent, kept my bag for a few days, good value, would recommend. Really nice Taco place 100m away if you need something to eat when you get in, El Tejano!
Stayed in December 2023
Mâcon, France
Kuwait, Kuwait
Saint Ignace, USA
Sen Monorom, Cambodia
Saint James, Barbados
Limassol, Cyprus
Paris, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content