There is need for more electric sockets and it would be great to have extended breakfast time (at least until 11:00AM).

Kindest and professionalism of its front desk staff.

Stayed in May 2024

Nothing

Lovely hotel and stunning location. Staff all really helpful and the restaurant was great for breakfast, poolside lunch and even a BBQ dinner one night. Only about a 15 minute walk into the town to the bars restaurants and shops but reception were happy to arrange taxis to go further afield. Very good spa and excursions too, the tours were great value and very convenient being organised but the hotel. A great stay!

Stayed in May 2024

Nothing

Everything. Everything is done to make your experience on Easter Island an outstanding and unforgettable one. The location is perfect and enables you to reach the city and surroundings by walk. The view from the bedroom and overall from the hotel is the best possible, straight on the ocean, magical. The staff is very friendly and helpful, the transfers offered very convenient and activities proposed wonderful. Finally the breakfast is extremely tasty with a variety of options at your disposal. The hotel facilities are wonderful, from the pool to the gym, you can really enjoy and make full use of them.

Stayed in April 2024

Unique atmosphere of the island reflected on the design of the rooms and the overall location

Stayed in April 2024

Dinner at the restaurant Kaloa was disappointing, with extremely slow service. Compared to the restaurants on the rest of the island, portions were small and the dishes were just average in quality. It did not live up to the standards of the rest of the hotel.

The Nayara Hangroa is the perfect place to stay for a trip to Rapa Nui. The sea views were spectacular, rooms were beautifully designed, quiet and comfortable. The staff were incredible, very friendly and took care of any questions immediately. The breakfast restaurant Poerava was 10/10- tons of different types of food available, a mimosa station, gluten-free options, and soy/almond milk and yogurt for those who don't eat dairy. They also have a grab-and-go station with wrapped sandwiches, drinks, fruits and cereal bars that you can take on excursions which was very handy as some of the tours do not have stops to buy food. The pool area is spotless and a great way to spend some downtime before/after the day's activities. I had an amazing massage at the spa and enjoyed the private sauna (you can book 30 minutes per day for free), the ladies working there were very accommodating and happy to show me around and explain all of the services available. The gym is well-equipped with shower facilities. The welcome flower necklace and departure shell necklaces they gave us were a nice touch! I loved all of the friendly dogs on the property that would greet the guests and it was heartwarming to see the staff interact with them throughout the day as they went about their work. If you stay here (or anywhere on Rapa Nui), do not complain about the dogs, it's their home and you are the guest!!

Stayed in April 2024

Nothing

Great location and delightful staff

Stayed in April 2024

Great location, very well kept

Stayed in March 2024

We liked it here so much that this is "part 2" of our stay on Easter Island. Thank you to Cecilia for arranging all the tours for us; she is a true asset to this resort. Also a special thank you to Miriam in housekeeping for the extra attention to cleaning our room. Finally, thank you to all the front desk personnel who made this a seamless stay and introducing us to the Tapati Festival time. This resort is also within walking distance to the town and festival.

Stayed in February 2024

Nothing!

The staff were excellent and the hotel was beautiful.

Stayed in February 2024

For those who like extremely fast service (like fast food speed), the dining experience is not for you. We, however, really enjoyed the leisurely pacing of the food courses.

The entire staff was pleasant. The place was peaceful and cool during the hot time of day. Breakfast was really good; loved the baby pineapples. A special thanks to those who served us: Cristian, Cintya, Tua, and Max. Loved the 1/2 day tours!

Stayed in February 2024

Hot tea service in the room would be nice.

The staff were very nice. We liked the location next to great places to see and visit in Hanga Roa. We enjoyed renting bikes at the hotel and riding around town. The outdoor swimming pool was fantastic! We also loved their breakfast buffet, and the architecture of the hotel was inspired.

Stayed in January 2024

the excursions are bad, the guides are not good at all and all excursions are very crowded and impersonal

Stayed in December 2023

good place but the price is high

Stayed in January 2024

N/A

I was at Hangaroa Hotel 20 years ago They transform the hotel in a piece of art .. following ORONGO place near by ..

Stayed in December 2023

Excellent Overall. Rooms, Service, Food.

Stayed in December 2023

Initially it was difficult to understand what was actually included in the full-fare option.

The staff at Nayara Hangaroa was excellent - from check-in, to dining, spa, and excursions. Communication prior to the stay was helpful and they organized transportation to and from the airport. The dining options were fantastic with excellently prepared and presented food - Barbra, specifically was such an amazing highlight of our trip in the dining room. Excursions included with the full-fare option were seamless organized making our stay truly unforgettable! The rooms were spacious, well equipped, and clean. I would HIGHLY recommend Nayara Hangaroa to anyone staying on the Island!

Stayed in November 2023

A few minor issues: 1. Only one electricity plug in the room which is a struggle these days with so many devices. Most points in the hotel, well every one I found, struggled with European adaptors too. 2. Issue with air-con that needed to be reset which they did quickly. 3. Food in the restaurant was generally good. But a bit rushed. The main was always ready as soon as you finished the starter. Which suggests cooking in anticipation rather than waiting to start cooking main after starter is finished. Gordon Ramsay would not be happy. One evening we had local fish with a choice of rare, medium or well done. Which was a pointless question really as it came more than well done straight after a leisurely starter which suggests it had been hanging around. You simply can’t time a fish like that in anticipation so just don’t ask the question and let guests know their fish is already cooked waiting so you better finish your starter quick if you want it medium. 4. Laundry. Used this and had a few shirts ironed. Careful as everything goes in the tunmble dryer. They were poorly ironed. $4 per item ironed. 5. Gym is limited, but when limited at least make sure everything works. One treadmill, one bike, one cross trainer. All Life Fitness. The Cross Trainer was out of order and the bike pedals were clunky rather than smooth suggesting some maintenance needed. There was fittings for a TV, but no TV.

Nice enough but a little tired in places. I’m guessing this is one of if not the best places on the island and it’s difficult of course for any supplies when you are 2000 miles from the mainland. The room was nice, great bed, nice shower and views out over the ocean. The reception staff were great and very helpful. Tours were good too. The main two to cover off are the 15 Moia + Quarry and the Volcano. But we also did a couple of hikes. The caves were fascinating. Tiko took us on that. Then we did the highest point on the island. Nice walk, about 6 miles but it lashed down with rain and wind for the only few hours in our trip. Still worth it. Spa was OK, nothing spectacular and disappointing that you had to pay for the Sauna. The hotel was a short walk into the village and there is plenty of choice of places although don’t expect high end options. We tried Neptune’s where the food was very good and Haka Honu (although they’d recently changed the name) and that was good too. Breakfast buffet was generally pretty good. Overall a nice enough stay. I’d put this around 4 star rather than 5. But manage your own expectations as you are 2000 miles from the mainland and you shouldn’t be too disappointed.

Stayed in November 2023

NA

The friendly staff. The tummy food presentation, mimosa breakfasts, sundowner drinks & appetizers, the ocean view from our patio. Special mentions to Katia, Natalia, Cynthia & Kako at the front desk. Barbara B/R for evening dining were wonderful. Christoph & Tau Mana ( Kari Kari dancer) at breakfast. As well as Tico our tour guide and our driver Christian!

Stayed in November 2023

The room was a bit dark and the shower not so confortable

The place was amazing, very well integrated into the natural environment. The service and the food were top - and also the facilities were great - we enjoyed very much our stay.

Stayed in August 2023

Breakfast

Stayed in September 2023

Very beautiful and peaceful. The room was super comfortable and clean. The food was great and the staff were very helpful and attentive.

Stayed in September 2023

Beautiful view and extraordinary friendly staff. Easy location to go anywhere.

Stayed in September 2023

Great location, in a very calm place. Staff super friendly and always ready to help. The team in charge of the Tours are very friendly and everything is always coordinated. First class food and a very pleasant atmosphere. We'll be back soon.

Stayed in August 2023

Problems with charging they still owe me money for double charging Arrogant and homophobic guider on trips: awful experience Lazy room service

Lovely waitresses: Barbaras: thanks for all

Stayed in July 2023