Eleuterio Ramirez 952, 6160797 Puerto Natales, Chile
#3 of 59 hotels in Puerto Natales
Guests' ChoiceBased on 156 hostel reviews
9.6Cleanliness
9.8
Comfort
9.7
Location
9.2
Facilities
9.5
Staff
9.9
Value for money
9.4
Free WiFi
9.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Emanuele
ItalyLocation, care of the owner and the staff, General very nice feeling and attention to travellers.
Stayed in April 2024
Reviewed: 12 April 2024
Liliana
Costa RicaEverything, but specially the attention of Jose María, the owner. He was very helpful advising on everything from tours to restaurants, taxis and souvenirs.
Stayed in April 2024
Reviewed: 4 April 2024
Julia
United StatesEveryone who works there is really nice and helpful. The room was very comfortable and warm!
Stayed in March 2024
Reviewed: 1 April 2024
Lemoine
ChileJosé María went above and beyond to make our stay comfortable and stress free.
Stayed in March 2024
Reviewed: 30 March 2024
Marion
GermanyVery comfortable room and great people
Stayed in March 2024
Reviewed: 27 March 2024
Emily
United StatesN/A
Loved this hostel! It’s super clean, great location, and the staff is fantastic and friendly. The breakfast is a huge spread so you definitely won’t leave hungry. Jose, the owner is extremely knowledgeable about the area and helpful. He helped me plan sections of my trip. If I’m ever back this way, I will definitely stay here again!
Stayed in March 2024
Reviewed: 26 March 2024
Geri
United StatesThere was no soap in the shower dispensers and the water pooled at the bottom of the shower.
Great breakfast, coffee and tea, spacious and comfortable room, and great hot water in the shower.
Stayed in March 2024
Reviewed: 11 March 2024
Frederik
NetherlandsI really liked the staff and the welcome. The theme of the hostel is very nice and they welcome you really as a first class guest. They give good advice about the town and the things you can do around.
Stayed in March 2024
Reviewed: 24 February 2024
Christina
United StatesClaudio at the front desk was super attentive. Made wonderful recommendations for restaurants and activities. He went above and beyond to make sure we were comfortable and had everything we needed. He even lent us his personal trekking poles!
Stayed in February 2024
Reviewed: 22 February 2024
Vali
RomaniaWe had an excellent stay. The rooms are very clean, good breakfast and close to the city centre. The hosts are very attentive and made sure we had a great stay.
Stayed in February 2024
Reviewed: 19 February 2024
Melissia
United StatesEverything about the facility was amazing. The rooms were clean and well maintained. The staff was absolutely excellent and went above and beyond to make sure we had all that needed. They made great suggestions for food and activities.
Stayed in January 2024
Reviewed: 19 February 2024
Katy
CanadaNothing
Everything, very comfortable and quiet, the owner and the staff where very kind
Stayed in February 2024
Reviewed: 8 February 2024
Cris
GermanyLoved it all.
The best hostel in Puerto Natales by far (I've stayed at 3). Great rooms with private bathroom and shower, very very comfortable beds, shoe rack outside the rooms (very important as hiking gear is smelly, I've been in some very smelly dorms with shoes everywhere), great knowledgable staff, beautiful venue, great wifi, barista made coffee, quiet, stylish. Thank you so much for having me. I will be back! Cora
Stayed in January 2024
Reviewed: 5 February 2024
Marcela
MexicoFriendly staff
Stayed in January 2024
Reviewed: 23 January 2024
Jake
CanadaAmazing staff went above and beyond to make you feel welcome the whole stay. 10/10 recommend.
Stayed in January 2024
Reviewed: 23 January 2024
Natasha
AustraliaIt was on the expensive side for a dorm room and is a bit of a walk into town but aside from that it was perfect.
Nice and clean, great staff, really appreciated all the great coffees made for us! Thankyou for your wonderful hospitality.
Stayed in January 2024
Reviewed: 22 January 2024
Elena
CanadaNothing.
Jose and Claudio are consummate hosts who are very friendly and knowledgable. They were always available if I had a question. Breakfast was great (toast, fresh fruit, cheese, meat) with excellent fresh coffee each morning. My room was spacious and warm, and my bed was extremely comfortable. The whole property is very clean and located close to points of interest. I was able to leave my stuff behind while I trekked for a week. I highly recommend this place and I would stay again.
Stayed in January 2024
Reviewed: 22 January 2024
Paul
United StatesEverything was good
Friendly staff. A nice breakfast, real coffee.
Stayed in December 2023
Reviewed: 17 January 2024
Pamela
CanadaN/A
Great breakfast and customer service, clean room and comfy bed. Easy check in and check out
Stayed in January 2024
Reviewed: 16 January 2024
Linda
United StatesGreat spot convenient to bus station and city center
Stayed in January 2024
Reviewed: 16 January 2024
Janneke
United StatesThe coffee was so good! Everyone so nice and helpful. Food was healthy and great options. Would stay again
Stayed in January 2024
Reviewed: 10 January 2024
Kiki
United StatesClean and convenient
Super friendly host
Stayed in January 2024
Reviewed: 8 January 2024
Ryan
United StatesGreat place. Highly recommend. Host was very open and helpful.
Stayed in January 2024
Reviewed: 8 January 2024
Roser
SpainNothing
The rooms were cozy, breakfast was nice, and the support and recommendations from Jose Maria were fantastic
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content