The staff were very helpful and let us keep our bags there for 6 days for free whilst we went on the W trail. They helped book us taxis and set up a full breakfast even when it was just the two of us staying.

Stayed in April 2024

Friendly staff and great location

Stayed in March 2024

Everything was good but if you are very sensitive to noises probably ask for a room at the back since the neighbors have a lot of dogs, or just wear ear plugs

Location is great, 3 blocks away from Rodoviario Puerto Natales and a 15 min walk from the center. Hot water, cozy bed, good breakfast, friendly staff… they agreed to store my bags twice and even coordinated a late night check in. Very pleased overall.

Stayed in April 2024

Great location

Stayed in March 2024

Hostal La Base was one of the best decisions we've made when booking a place in Puerto Natales. Originally, I booked another hostel that was "advertised highly" on booking.com, but made a last minute decision to switch. Glad I did! It was the perfect hostel for a couple with private rooms with 2 single beds. It had two outlets and a private washroom with plenty of soap. Breakfast selection included fruit, bread, oatmeal, cereal, deli meat and cheese. It's a little further of a walk between the main town, but closer to Terminal Rodovario if you need to take the bus. What made it great was unfortunately my luggage was delayed, and didn't arrive at the hostel until super late (after I rented gear from town). When the guy at the front desk learned we were waiting for an Uber to drop off the rental gear since my luggage arrived, he swiftly grabbed his keys and told us to hop in his car. On top of this, they also offer luggage storage while you do treks, which is super helpful! Would 100% recommend this place to stay if you're coming to Puerto Natales! Also would recommend you download google translate to help you converse with the people there!

Stayed in March 2024

Very warm welcome, super friendly staff Good breakfast The room was basic but comfortable and had everything I needed Short walk to the centre (max 10min) and quiet street Close to the bus terminal

Stayed in March 2024

No major complaints - it's a little walk into town but that's the price of staying near the bus station (which is also a benefit)

Close to the bus station; very friendly staff; continental breakfast included; able to store our bags during the W Trek

Stayed in March 2024

The rooms were clean but all the rooms were upstairs. We had to lug all of our suitcases/packs up the narrow staircase. There was no AC. Our stay was in mid February and it was incredibly warm in the upstairs rooms. We were having a packing party as we prepped for the Torres del Paine circuit and struggled with staying in the room. We had all the windows and doors open just trying to get some airflow through the room.

The breakfast was great and always ready right at 6am. We were a group of 8 individuals and there were lots of seating options for breakfast. There was plenty of space in the common area for us to hang around. We once went out to buy a bunch of snacks and came back, sat in the common area, and tried all the different snacks Puerto Natales had to offer. The wifi was strong in the common area. The front desk was always very welcoming and kind to us. We were able to leave our suitcases with them the morning we left for the O trek. Upon our return, we came back and picked up the suitcases and went straight to the bus station to go to Punta Arenas. The location was very close to the bus terminal and an easy walk with all of our packs.

Stayed in February 2024

No earlier checking in is possible and the kitchen is not allowed to be used.

Clean room and facilities, comfortable bed. Good breakfast. Very professional staff.

Stayed in January 2024

Nothing

Near bus terminal and main city Nothing

Stayed in January 2024

Nice place to chill after the hiking. The lady in the reception was super nice. She help us to call a taxi to go to the airport.

Stayed in January 2024

Everything was great! Owners went over the top in solving a travel challenge for our family. We can’t thank them enough!

Stayed in January 2024

Nothing

Clean, quiet, pleasant staff, good included breakfast, comfortable beds, close to bus station

Stayed in February 2024

Small thing but thicker curtains/window blinds would have been nice with the sun rising so early

We stayed here before and after our O trek. It had everything we needed - comfy beds, good showers with hot water, free luggage storage for our eight days in the park, and an excellent breakfast that started early enough for us to eat before catching the 6:45 am bus to the park. Location was perfect with a short walk to the bus station and city center. Staff was very accommodating with our early-late arrival/departure times.

Stayed in January 2024

Room was spacious. In the bathroom there was a tub and no problem to use hot shower. The staff were really nice and spoke fluent English.

Stayed in January 2024

nice breakfast, rooms were clean and comfortable. Easy walk to the main part of town where shops and restaurants were. The front desk gals were so super nice and helpful and they both spoke English which is a huge bonus

Stayed in January 2024

Good location, quiet, breakfast included and available at early hours, efficient.

Stayed in January 2024

Cute and clean. Easy walk to every where in town and bus station. Staff is beyond friendly and exceptional. Emma is a doll and awesome!

Stayed in January 2024

Great breakfast! Very clean! Very nice staff and the owner - the best place we stayed in Chile!

Stayed in January 2024

Nothing. Everything was perfect!

Excellent on every level! Very clean, comfortable, cozy, and the staff is simply amazing! I stayed there twice - before my Torres del Paine trek and after - and the location could not have been better. They even let me leave my luggage with them while I was trekking. Honestly, I am beyond satisfied with everything at this hotel.

Stayed in January 2024

Clean room and bathrooom Friendly atmosphere Delicious breakfast Close walking distance to the bus station

Stayed in December 2023

Nice staff. Clean room with a bathtub which is important for us after the trekking.

Stayed in December 2023

-

Walking distance from bus station, which is nice when you need an early bus. Breakfast starting at 6.00h. Friendly staff. Stayed here before and after my Torres del Paine trek and I could leave my luggage.

Stayed in November 2023

I have nothing negative to say about the property.

The room was super clean and smelled great. The beds were very comfortable and so nicely made. The location was great - a few blocks from the bus station and walking distance to lots of great places in town. The two people we interacted with who were working during our stays were so kind and warm. We felt at home and super comfortable! The breakfast was amazing and included homemade jam, a family recipe!

Stayed in December 2023

It's approximately located mid-way between the bus station and town, but I wish it were closer to town albeit only 10-15 minutes by foot.

After staying in 2 hostels in the Argentinian side of Patagonia, I found this to be a huge improvement in terms of quality. Very friendly staff and great responsive communication. My room was quite spacious. The assortment of breakfast items was also a huge improvement compared to that in Argentina. They even had fresh fruit.

Stayed in December 2023