Isabel Riquelme 840, 1700000 La Serena, Chile
#14 of 41 hotels in La Serena
Guests' ChoiceBased on 16 hostel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.0
Facilities
8.3
Staff
9.0
Value for money
8.5
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 16
Reviewed: 4 April 2024
William
United KingdomA bit far from beach.
Decent location close to bus station. Good breakfast. Room clean.
Stayed in February 2024
Reviewed: 24 March 2024
Rosalie
United StatesNothing
Had a real local feel
Stayed in March 2024
Reviewed: 13 November 2023
Diego
ChileWe had to buy our own toilet paper. Also they could use more knowledge about the surroundings. We asked for where to find a grocery store near the property, but they didn't know if there was something open at night. It turns out we did find a grocery store open until 22:30 a few blocks away.
Really comfortable room, the place is really close to the the bus terminal in La Serena (we arrived from Huasco at night) and also near the bus stops that takes you to the airport. The shower was warm and the bathroom was really clean.
Stayed in October 2023
Reviewed: 22 August 2023
Veronica
United KingdomRoom could cleaner. The bedding was very old and stained so it gave the impression it was not clean. Water could be hotter. it is just about the right temperature, but when it is cold outside it would be great to have a proper hot shower.
Staff is great. Available to help with everything you need and even beyond. They gave us lots of tips about the city, places where to eat and to visit. The patio area in the courtyard is great
Stayed in August 2023
Reviewed: 23 March 2023
Darko
SloveniaBreakfast
Amiable attitude of the staff, parking and the position
Stayed in February 2023
Reviewed: 9 November 2022
J
NetherlandsBreakfast is not available until 8.30 which can be inconvenient if you have to get up early for a tour. Maybe something can be arranged with the staff but I did not see them around a lot and my Spanish is only basic, so I did not try.
Very central location in a side street, just off the main road. About 10 min walk to the central plaza and about 20 min walk to the beach. Staff is very friendly, but speak Spanish only. Nice, comfortable and clean room with a private bathroom. Breakfast is one toasted bun with meat and cheese and a bit of yoghurt. All fine, but it might not be enough for everyone.
Stayed in October 2022
Reviewed: 11 August 2022
Tanja
Belgiumthe window was open at arrival, and there was no heating: cold in winter! also there the breakfast was outdoor. the street seemed quiet at arrival, but you hear the traffic all night.
very nice family. the father of the house accompanied me to the parking garage, both in the morning and in the evening. later that night the nephew was passing by to have a nice and informing chat with us.
Stayed in July 2022
Reviewed: 11 January 2023
Bjarne
NorwayAfter traveling for 35 years, this place is on my top five list when it comes to suspicion and unkindness upon arrival. Now one smiled. What did I do wrong? I don't know. I booket in beforehand, said hello, and smiled when I arrived. Everyone just looked angry. Or looked away. But, the woman that served breakfast was kind, smiled, and wished me a nice trip. The rest of the staff was just very unfriendly. The place itself was nice.
Very central when having a stop over around the bus terminal in La Serena. Clean and good rooms.
Stayed in January 2023
Reviewed: 22 December 2022
Dr
United StatesEverything was great! 👍
I booked this for someone else and they thought it was a great location, with helpful staff and amazing value for money.
Stayed in December 2022
Reviewed: 11 June 2022
Nicole
MaltaThe staff were so kind. We had an incident which happened, and all the staff were extremely helpful, caring and accommodating. The room and bed were big and comfortable, very spacious, with a good, clean hot shower. Good breakfast Definitely recommend this place.
Stayed in June 2022
Reviewed: 6 February 2022
Thomas
Netherlandsgreat people! really going the extra mile to help you :)
Stayed in February 2022
Reviewed: 3 January 2023
Abhishek
United StatesThere are no comments available for this review
Stayed in December 2022
Reviewed: 15 December 2022
Justyn
United KingdomThere are no comments available for this review
Stayed in December 2022
Reviewed: 28 November 2022
Elinor
United KingdomThere are no comments available for this review
Stayed in November 2022
Reviewed: 26 January 2022
Niels
NetherlandsThere are no comments available for this review
Stayed in January 2022
Showing 1 – 16
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content