It looks like it needs better maintenance. The parking lot should be free and closer to the entrance .

It was clean and the staff great.

Stayed in May 2024

Best view of the waterfront from the room! Perfect central location. Extensive breakfast buffet. Room was good. Staff friendly.

Stayed in March 2024

Breakfast was ordinary

Great location with access to busses, waterfront and short walk to good restaurants

Stayed in March 2024

The buffet breakfast is very basic, as is the restaurant menu.

Useful location if you're using the Navimag ferry (its bus drops you right outside the Ibis after you dock) or need a bus (it's next to the Bus Station/Terminal). Comfortable beds. Most of the staff were friendly & helpful.

Stayed in February 2024

The parking lot underneath did not open until 6 AM. Had to get out by 5 AM

It was convenient to start our trip down the Careterra Austral

Stayed in March 2024

Elevators are a bit slow.

Since we were traveling to Puerto Montt by bus from Argentina we liked the fact that the hotel is next to the bus station and to a mall. There's a supermarket at the basement level of the mall as well. From the station it's a short walk to the hotel but ask for directions as the posted signs lead you in the wrong direction. The location is on the beach walk "costanera" which is undoubtedly the best part of the city. The location is within walking distance of several places that are part of the city tour so we saved by not having that expense. We were staying several days so we asked for and were upgraded to a room with views of the sea at no additional cost. Breakfast was good and plentiful, not just a "continental" breakfast, meals for purchase were good as well.

Stayed in March 2024

It's located on the same site as the bus station. A few sketchy folks around there. At the same time, we appeciated it being close to the station because it was right there when we arrived. The other thing I'd mention are the elevators. Sooooooo slow. Overall though this property was good.

The property is well taken care of. Rooms are nice. Staff is helpful

Stayed in February 2024

The bathroom was not properly cleaned before we checked in. We tried to order some food from the bar downstairs, but they did not have many options besides frozen pizza.

The hotel stays close to the Bay, and the view from the room was great. The facilities were ok, good for a one-night stay!

Stayed in February 2024

Looks a little dated

24 hour check in and late check out. Comfortable clean rooms with a sea view

Stayed in February 2024

Location is busy and not clean.

Convenient

Stayed in January 2024

Having to pay for water in your room.

Good location and nice breakfast

Stayed in January 2024

Next to the bus station and 24h reception which is handy when you arrive late from the airport. Breakfast buffet with fruits and many options.

Stayed in November 2023

When we arrived the check-in process took a bit longer than I had anticipated. We had to give our passports to be photocopied which is normal and then we were asked to sign a waiver about protecting our belongings and that the hotel was not responsible... which I made a bit of a fuss about and apologised for later. There is a safe in the room but they must have had an issue previously. We had no issues at all.

We arrived after a long bus journey and the hotel is literally next to the bus station, with a supermarket across the road. The room met the requirement, it was quiet, the bathroom was compact but did the job, shower head was attached to the ceiling which was interesting. Our ferry was cancelled the following day which meant we attempted to get a very early bus so we missed breakfast. If we hadn't got on the bus the team on reception offered to hold our room so if the bus was full we could come back and stay another night. I felt the customer service was good.

Stayed in November 2023

Awful

Very unhappy staff unhelpful and unfriendly and you would think that a hotel especially the size and money and training could install helpful friendly staff but no this property is being run by a team of women that are clueless in adding a Smile

Stayed in December 2023

Breakfast should have more variety of food

Very nice location

Stayed in November 2023

Unfortunately the position is not good. Not their fault tho

Great service, the room was nice, breakfast too. The staff was helpful and kind, they stored our luggages while we were gone.

Stayed in November 2023

Wi-Fi signal not good

Near the beach, you can enjoy the sea view through the windows. Very quiet in night and the bed very soft and comfortable.

Stayed in November 2023

Helpful service to book and airport taxi transfer. Efficient checkin. Adequate room size and facilities for a short stay. Comfortable bed. Quiet, despite the bus terminal outside the window. Nice breakfast area, food choices and sea views.

Stayed in November 2023

Breakfast was great. Lots of options. Good view from my room. Great location.Quiet. Clean.

Stayed in October 2023

It'd be great to be able to get a cup of tea in the room or complimentary downstairs. It would help to have some staff with better English. My Spanish isn't good enough for organising taxis etc securely & neither was the staffs!

Comfy bed, location beside bus station, view, good breakfast & restaurant

Stayed in October 2023

Nothing

The location and proximity to the city centre and supermarkets.

Stayed in August 2023

Could be more clean the carpets in general

Location and price

Stayed in October 2023

The restaurant,only went there as it was raining..

Room was good,convient location above bus station

Stayed in August 2023

A dedicated container in the shower for "shampoo" not just body soap would be nice. And a hand towel.

Right on the waterfront. Right next to the bus station, and surprising quiet. Lovely to walk the Costanera promenade in the evening where others are skate boarding in the skate park, or strolling, or just enjoying the waterfront. The breakfast is ample with lots of choices and convenient times. The seaview rooms are great!

Stayed in July 2023