The fact I had to pay for my parking but then they had a deal with the owners so I got a small discount

It’s typical of every ibis I have stayed in ie good !!

Stayed in April 2024

The breakfast was terrible

The front desk staff were very nice and helpful. The breakfast offering was terrible. Room was spotless...very clean.

Stayed in April 2024

Horarios de check in y check out

Orden y limpieza

Stayed in April 2024

It’s on a very busy and noisy road, which was off putting to start with. It’s also quite tired looking.

Clean, comfortable, great location to explore from. Next to the working dock which was great to be able to watch. Slept very well - the bed was very comfy and, although it’s noisy outside, with the windows closed it was great soundproofing. The staff on the desk were excellent, we asked a lot of questions (!) and they were always helpful and courteous and went the extra mile to help 😊

Stayed in April 2024

The washroom tile grout needs repairs to take it out and install new one. It is moldy

Perfect location close to bus, train

Stayed in April 2024

Breakfast was pretty basic and there is a nightclub very nearby and even on a Sunday it was pumping very loudly until 4 am, I loved the music that's why I couldn't sleep for a while but just be warned.

Size of room, decent location for the port

Stayed in April 2024

No drinking glasses in the room?

Good value for the price.

Stayed in April 2024

This isn't a complaint, just a heads-up; be sure and bring a plug for converting 240V plugs to 120V, for charging phones, laptops, etc.

Super location for seeing a bit of downtown Valparaiso and close proximity to the cruise port. We chose it for those reasons and weren't disappointed at all. Ibis is comfortable, with a bar and small restaurant. Help was great, getting us a taxi to the cruise port. If ever again sailing out of Valparaiso, we'll definitely consider returning to Ibis.

Stayed in March 2024

missing curtains ( light ) in bathroom and main bedroom.

we were very happy with the room, location of hotel and the breakfast served

Stayed in March 2024

This is nothing to do with the hotel but people staying at the hotel need to be aware that it is near a working dock which can be sometimes a bit noisy.

The hotel was perfect for our stay, excellent staff, all were very helpful. We had included in our price the breakfast which was very good. We had a small problem where our window would not fully close, once reported the problem was rectified within a hour, excellent service again.

Stayed in March 2024

Location is good for exploring the highlights of Valparaiso . Filling breakfast was also provided

Stayed in March 2024

No food available Delivery had not arrived

Ideal for cruise terminal

Stayed in January 2024

The staff made the difference in our stay. We booked Ibis because we know they are reliable and have standards. But the staff was amazing. Our arrival they recommended where we could safely visit and places to eat. All of which were great! On departure our Uber driver failed us and Sophia was able to secure a driver for us to Santiago at the last minute. Our stay could have ended horribly but she saved the day.

Stayed in February 2024

The room is simple and clean, no frills. The staff friendly. The location ideal to explore the city.

Stayed in January 2024

Breakfast ... Not 3 star hotel breakfast

Staff - very helpful

Stayed in January 2024

Room was very sparse

Location for access to our cruise ship

Stayed in January 2024

The laundry service is overpriced. We paid the equivalent of $65 USD for nearly identical laundry service that we received in Buenos Aires for the equivalent of only $10 USD.

The location of the hotel relative to the area of town that we wanted to be in couldn't have been more perfect. The sights, sounds, and tastes of Valparaiso were within a short walking distance, and the hotel was a mere 15 minutes of travel time to/from the bus station (which was our transportation method to/from Santiago). My buddy spoke no Spanish and I have only a very cursory grasp of it so it was refreshing to encounter a hotel staff (especially Front Desk) who made every effort to communicate with us in either broken English or via the use of translation apps (such as Google Translate). Everyone was very friendly and courteous. Housekeeping service was good and the guestroom was functional. The breakfast was good. We also appreciated that on departure day, the Front Desk staff offered to and arranged for Uber service (versus taxi), which worked out way better and felt more secure.

Stayed in December 2023

Location very good for doing the Valpariso Pelagic trip (birding)

Stayed in December 2023

A kettle and tea and coffee in the room would be nice. Take ear plugs as it can be a bit noisy.

Location

Stayed in October 2023

They don't supply amenities, just liquid soap.

The location and breakfast.

Stayed in October 2023

All the front of house staff were excellent, very nice group of people.

Stayed in October 2023

There is no socket close to the bed.

I liked the size of the room and the view to the street. The staff is friendly. The breakfast is OK. It's clean and has all you need.

Stayed in July 2023

There are some clubs around the hotel thus it can be a bit noisy in the evening and night - even with the windows closed. The Wifi was so weak in our room that it was not usable!

Spacious room. Everything was clean. Location is easy to reach by bus or taxi. The 24h reception is perfect when arriving or leaving very late / early. Staff was friendly and helpful.

Stayed in June 2023

Location and value. Excellent

Stayed in June 2023