Missed a water cooker and coffee facilities in the room. Coffee was available in the lobby.

Excellent place and location. Nice bed and pillows. Walking distance to centre of town with nice restaurants. Safe parking!

Stayed in May 2024

It is 1,000m from downtown. It is not far for us but it may be far for other people.

We stayed at El Refugio at La Casa de Don Tomás which is a bit more sofisticated then La Casa de Don Tomás. Depending on the type of room you choose, you stay at El Refugio.

Stayed in May 2024

Everything was Ok

The garden, the restaurant, the staff at the recepction, the waiters, free walter, tea.

Stayed in May 2024

After 3 days in the desert it was the much needed rest we were seeking when we chose this hotel. Great room, food, people. True oasis in the desert. Pity we were able to stay just one night.

Stayed in May 2024

Thank you for nice welcome. The room was very clean and comfortable. No insect inside the room.

Stayed in May 2024

that it’s too far from where I live.

beautiful place, and exceptionally friendly and helpful staff.

Stayed in May 2024

A bit pricey and wish the restaurant had more food choices for lunch and dinner.

The staff, cleanliness, breakfast, location.

Stayed in May 2024

Don’t have air conditioner and minibar in the room

Great place, great location, amazing breakfast, very friendly staff

Stayed in May 2024

- The rooms were not sound proof, you hear doors slamming during the night. - The key chains were too big, we could hear them slam against the wall during the night. It was also a hassle to bring them with you.

+ The location + Helpful staff + Clean room + Good breakfast

Stayed in April 2024

Comfortable beds. Well designed bathroom. Great staff. Packed breakfast available for early starts. Good car parking.

Stayed in April 2024

A bit far from the centre

Spacious and clean with very friendly staff

Stayed in May 2024

Very nice hotel, divided in two locations: we stayed at the Refugio (Deluxe rooms). The room was amazing, big, the bed very comfortable, and the site incredibly quiet at night. The bathroom is modern, the design is great. The staff is incredibly helpful and kind, everything above expectation.

Stayed in April 2024

Perfect location, staff very friendly, willing to help all the time, very comfy room.

Stayed in April 2024

All was perfect!

Very calm armosphere, room size and comfortable beds, also swimming pool and daily 'welcome' drink.

Stayed in April 2024

Super friendly and helpful staff, the facilities were amazing. I’m looking forward to staying here again!

Stayed in March 2024

Not sure if I didn't read well but I knew that the hotel has 2 sections until I made my online check-in. I've already told my tour guides my hotel was la casa de Don Tomás by then. It would be nice to know it has two sections in advanced and where you are going to stay.

We stayed at El Refugio part. It has everything you need, they have swimming towels that can be brang to the tours, a laundry service (it's free after a more than 5 nights reservation), restaurant and even meal box to go when you have really early tours. The beds were really big and comfy. They have a sustainability policy so they don't have AC but a fan than works very well. The pool was very clean Also, the hotel is really beautiful. It has dessert plants everywhere and a little terrace were you can rest. Something I really loved was the little garden that you can see from a big window from the shower. Just a little detail is that it has a door (it seems to be sealed) with a big space at the bottom. I think it might be narrowed just for the tranquility of the guests. The reception girls were very kind and helpful. They always answered our questions very well. Overall, I recommend this hotel.

Stayed in March 2024

Nothing

Beautiful place to stay. An oasis in the desert. Modern with a touch of culture. Staff are also really lovely. And it’s just a short walk into town! Stay here and you won’t regret it.

Stayed in March 2024

The hotel was in a great location very close to the main street caracoles but away from the noise. It had a lot of outdoor space to relax. The room was very comfortable and cleaned everyday. The hotel restaurant served great food at reasonable prices.

Stayed in March 2024

The room was very clean and comfortable though it got a bit warm during the daytime. The portable electric fan was key. Being a light sleeper, I can attest that the room was very quiet. It was nice having breakfast at the hotel in the morning. It was an easy ~5 minute walk into the town.

Stayed in March 2024

The room was very hot even during the night. The fan was not enough.

Excellent space. The room was very comfortable, clean and new. Breakfast had a lot of options. Friendly staff.

Stayed in March 2024

The rooms did not have airconditioning. We know it is rare around San Pedro, but as we stayed there during summer, maybe because of the materials used to build the hotel, it was extremely hot inside our room, so we could not sleep well. Outside, the temperature was quite pleasant. The hotel provided a fan, but it was not enough. We ended up moving to a different room, that did not have a big wall in front of it and it was better. We would return to the hotel if they put aircon in the rooms.

The location is great, a short walk from the main street which allows you to sleep well. The staff were fantastic and always helpful Having the laundry included in our stay, as we spent 5 night was handy and saved us time as we arrive tired from tours' hence, we really appreciate it The lemonade with mint was delicious and good food at the restaurant

Stayed in February 2024

A little pricy

Relaxing, clean, good service

Stayed in March 2024

No Aircon in the room just a fan

The staff extremely helpful and very knowledgeable about the area and surprisingly it has a swimming pool

Stayed in March 2024

The bathroom could be a bit bigger, was a tad small!

Well maintained and they provided many extra inclusions given the type of environment and guest needs. The restaurant was great.

Stayed in March 2024