I did not like downtown Santiago. There was lots of graffiti everywhere and the area did not feel very safe to me. I was advised to not be on the streets in this area after about 9:00 p.m. I noticed after 9:00 p.m. there were very few people on the streets, in this area. Also, while waiting for my Uber at about 4:00 in the morning, to catch my international flight, the hotel staff saw me on their cameras and came outside and told me "put your phone away or you're going to get robbed". I loved the hotel rooms, but the area was sketchy. Would I stay here again? Perhaps, because I liked the hotel, but I would definitely look into a safer neighborhood, first.

Stayed in March 2024

Room was a little dark.

Great location. Excellent king sized bed.

Stayed in March 2024

Perfect location to the city core and all the attractions

Stayed in April 2024

Very clean hotel beds excellent

Stayed in March 2024

comfy design hotel. no breaktfast room, but there are plenty of optons nearby.

Stayed in April 2024

Nothing

Great location and helpful staff.

Stayed in April 2024

We absolutely loved our stay here! The place felt new and clean, the beds and pillows extremely comfortable. We loved the location and felt very safe and central to everything. Everyone at reception was very helpful and kind.

Stayed in April 2024

It's a bit unusual to charge for coffee in the room (also quite expensive, considering you can get a proper coffee for the same price in the cafe downstairs adjacent to the hotel). There was no tea provided either.

The location to explore Santiago was excellent. I read some previous reviews about the location being unsafe, but we didn't experience any issues neither at night or day (mind you we were two guys). I liked the urban style of the room and a relatively large bathroom. The kind-size bed we had was very comfortable.

Stayed in March 2024

Nothing

Clean, friendly and helpful. Great position in town

Stayed in April 2024

none

large room, clean and perfect location

Stayed in February 2024

Not really anything. Used Google translate. For Chile pesos, ATM (next door and everywhere) charged high exchange rate (need to use cards with reimbursed charge).

Located on a very quiet street (compared to the nearby streets) and only one short block to San Lucia Hill and 10 minutes walk to Plaza de Armas and 15 minutes to Mercado Central. Luggages can be dropped off before checkin and stored after checkout. We were cruisers, departed from ship in Valparaiso at 8 am, private van to the hotel at 10 am, dropped off luggages, walked around to visits, came back at 3 pm to checkin. Next day checked out (can be 12 noon), left baggages until came back to retrieved at 5 pm, then hotel arranged taxi to airport.

Stayed in March 2024

Cleaning wasn’t provided unless requested.

Clean and comfortable

Stayed in March 2024

Modern and beautiful room, with all accessories needed for a comfortable stay. Located in walking distance from both Lastarria and the Center, perfect for a quick exploration of Santiago (sadly the area gets a bit shady during night hours).

Stayed in March 2024

Honestly had no complaints…

Funky vibe in the centre of the city. Great location and the staff were friendly and nice.

Stayed in March 2024

Not applicabke

Friendly staff, hotel very central within walking distance of many attractions

Stayed in March 2024

Nothing

Friendly and great location

Stayed in March 2024

No clothhanger. Small wardrobe/cabinet so might not fit for a long stay.

It fits with the price. Receptions couldn't communicate in English well but she was still helpful.

Stayed in February 2024

Reception was little disorganized but in the end all worked out well.

Nice place in good location. Recommended

Stayed in February 2024

The food menu in the lounge is very limited.

This hotel is INCREDIBLE! The rooms, lounge areas and view from the rooftop lounge is OUTSTANDING! The hotel is decorated with the style of Valparaiso in mind. The staff is very kind and all spoke English. The breakfast is PLENTIFUL and DELICIOUS! This is one of the best hotels I have ever stayed and I have stayed in a lot of hotels.

Stayed in February 2024

Not free coffee in the rooms..

Very good location and staff.. Superb comfortable and clean..

Stayed in February 2024

I liked everything to be honest. Complimentary coffee would have been nice, since there is a coffee machine in the room.

Very clean and good location. There were a lot of toiletries like a shaving kit, tooth brush, vanity kit etc which was very nice. Amazing shower with good pressure and hot water. Good airconditioning which helps with the heat in summer.

Stayed in February 2024

Only one lift is a nightmare if you're on a high floor!

Comfortable bed, spacious room with modern facilities. Shower worked well and the location is really close to a lot of attractions and nice areas

Stayed in February 2024

No window into the room and no any ventilation, didn’t work properly drainage in the shower and water overflow to the room. Need to left 50usd as guarantees.

Good location to the major facilities and downtown of Santiago.

Stayed in February 2024

The walls are quite thin so you can hear people in the corridor early in the morning.

Great location with plenty of restaurants and areas to explore nearby. Comfy bed and good size room.

Stayed in February 2024