Avda. Alemania 675, 5090000 Valdivia, Chile
#15 of 25 hotels in Valdivia
Guests' ChoiceBased on 29 hotel reviews
8.0Cleanliness
8.7
Comfort
8.5
Location
9.0
Facilities
8.1
Staff
8.7
Value for money
7.7
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 6 May 2024
Eduardo
ChileExcellent location, staff were so friendly, super clean. Great breakfast
Stayed in May 2024
Reviewed: 15 February 2024
John
CanadaGet rid of plastic greenery. Shower water did not drain properly.
Very good buffet. Very attentive staff. Went to the trouble of getting green tea. No annoying music or TV. Table cloths. View of flowers. Parking available and easy. Airport shuttle arranged efficiently, Beautiful front garden, flowers. Small park opposite hotel.
Stayed in February 2024
Reviewed: 16 November 2023
Santa
ChileThe breakfast could be better, very few options and not good coffee
Very comfy beds, easy parking, great location and friendly staff
Stayed in November 2023
Reviewed: 2 October 2023
Viviana
ChilePersonal muy amable.
Stayed in October 2023
Reviewed: 24 July 2023
Jorge
Chilerain
todo
Stayed in June 2023
Reviewed: 4 July 2023
Augusto
United Kingdomlights at the bedtable are white - not very nice to rest. loud noises from workers doing repairs in the property even on weekends - super annoying.
super nice staff, specially at breakfast. location is super good.
Stayed in July 2023
Reviewed: 9 February 2023
Elena
ChileTranquilo
Stayed in February 2023
Reviewed: 27 February 2024
Angela
AustraliaBreakfast was sub standard. Room very old and dirty. Wifi in room didn’t work.
Stayed in February 2024
Reviewed: 12 December 2023
Charlotte
United KingdomStaff, the room, the rules book you get with the room
Breakfast
Stayed in October 2023
Reviewed: 28 November 2023
Diane
United KingdomEverything good
Reception staff are great and helpful. Hotel is ideally situated for exploring the city with secure onsite parking. Room comfortable and spotless. Good selection at breakfast and can thoroughly recommend this property.
Stayed in November 2023
Reviewed: 13 November 2023
Walter
ChileBed, mattress, old and uneven
Stayed in November 2023
Reviewed: 22 January 2023
Alison
United KingdomNothing
The location was Ideal for visiting the town or getting to the bus station. The room was quiet despite being in the town. The bed was comfortable and the shower was great. The staff were helpful and let us store our luggage for the day after we'd checked out when we had an overnight bus.
Stayed in January 2023
Reviewed: 19 January 2023
Rojas
ChileDid not find reservation and explanation eas so so rude , never experience something like this .
They did not find my reservation , we did not stay because front desk person was so rude and not friendly at all .
Stayed in January 2023
Reviewed: 21 January 2023
Anonymous
Canadaproperty is very nice and excellent location
Stayed in January 2023
Reviewed: 10 April 2024
Francisco
ChileThere are no comments available for this review
Stayed in April 2024
Reviewed: 8 February 2024
Emilio
ChileThere are no comments available for this review
Stayed in February 2024
Reviewed: 5 February 2024
Maria_loreto
ChileThere are no comments available for this review
Stayed in February 2024
Reviewed: 8 November 2023
Ita
United KingdomThere are no comments available for this review
Stayed in November 2023
Reviewed: 12 September 2023
Luciana
ChileThere are no comments available for this review
Stayed in September 2023
Reviewed: 4 July 2023
Kari
ChileThere are no comments available for this review
Stayed in July 2023
Reviewed: 26 January 2023
Mauricio
ChileThere are no comments available for this review
Stayed in January 2023
Reviewed: 25 January 2023
Aldo
ChileThere are no comments available for this review
Stayed in January 2023
Reviewed: 22 January 2023
Manuela
ChileThere are no comments available for this review
Stayed in January 2023
Reviewed: 20 January 2023
Benjamin
United KingdomThere are no comments available for this review
Stayed in January 2023
Showing 1 – 25
Marrakech, Morocco
El Pozo de los Frailes, Spain
Aristi, Greece
Štinjan, Croatia
Siem Reap, Cambodia
Panama City, Panama
Sonka, Finland
Montpellier, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content