The location is neither a plus nor a negative. It's not along the ocean and it's a little less than a one-mile walk to the Vina Del Mar station for Valparaiso metro (which is very cheap, very convenient, very clean). The shower is very modern in design, which means water does get everywhere, especially if you use the handheld shower head. More on point, the water in the shower took a long time to heat up and did not get as hot as I would have liked. I'm not sure if this was only a temporary problem or something standard with the property.

Clean, modern, and comfortable. The room was a little bigger than expected, with sufficient storage space for clothes, etc. The staff are absolutely great. They are helpful and very friendly, above and beyond the call of duty. I especially appreciated how hard they worked in arranging for transportation to and from Santiago and its airport to Vina Del Mar. (Valparaiso and Vina Del Mar can be difficult to reach from Santiago.) They quoted me a price much less than my hotel in Santiago quoted me from the same trip. The breakfast selection was large and tasty. The sauna got very hot to warm my bones on what is unseasonably cold autumn weather at the time of my visit. The price for the room was very fair for the high quality of the property, especially since hotels in Chile tend not to be bargains. (There are a lot of things in Chile that are very inexpensive. Nice hotel rooms generally are not one of those.)

Stayed in May 2024

Very basic breakfast, some items were not fresh, coffee not the greatest

Free parking, easy access, near to many eating places, conveniently close to everything around

Stayed in March 2024

The breakfast could be better

The room was nice and big and comfortable and the hotel has good facilities.

Stayed in February 2024

Breakfast room is too small, bath robes would be nice

The pool, breakfast, parking, quiet rooms

Stayed in February 2024

Breakfast was not great - not a lot of options.

Good location, great, friendly and helpful staff. Everything you'd expect from this kind of hotel, but nothing more.

Stayed in January 2024

Small details to get higer rates, Small things like mark the elevatorbutton 1 green(very common to accentuate the loby) Clearer,bigger red/blue marks for hot/cold water. doors to changing room-sauna add a mark(perhaps a logo emblem) to the side that opends, Breakefast left a little to be wanted. had most, but really dull bread when there is sutch a variety of lovley good bread in the country. like dobladitas or haullulla´s

The overall stay was pleasant. nice polite and helpfull staff. Clean and rather silentproof rooms, aircon made some noice but worked very good good food, decent freakefast. Close to the bar and restaurant areas, walking distance to the beach (not apt for swimming)

Stayed in January 2024

I booked for 1 night on new year eve and was surprised that my room was right above the hotel restaurant with a party with high volume music until 4am! Additionally a room nearby had a pair of dogs locked inside and barking loud around 1am - a staff member was already aware and trying to reach the owners.

Good quality and service. Terrible space organization and availability.

Stayed in January 2024

Very comfortable stay, the staff were very helpful and the pool area was a nice escape from the busy streets. The location was excellent too

Stayed in December 2023

Front desk staff was very emotionless and rude during check in. Breakfast was disappointing. The room was small.

The location

Stayed in November 2023

Pool couldn’t be used (but I think due to season?)

Nice hotel, comfortable beds, good gym, nice team and good breakfast!

Stayed in November 2023

the water on the shower took about 10 minutes to heat they didn't take all the dirty towels even when I left on the floor.

good hotel, good bedrooms Breakfast area was good, and had good choices staff was very friendly easy parking at hotel.

Stayed in October 2023

Near shopping centers

Stayed in November 2023

Poorly equipped fitness facility. Do not accept Room ‘08’ on any floor - the noise from the business tower’s elevators is bothersome from 0630 to 1930 daily. (Note: Staff were understanding and offered to move us, however we were out of the room for most of these hours so we elected to avoid hassle of moving rooms.)

Good location. Friendly, helpful staff. Good breakfast buffet.

Stayed in November 2023

Breakfast could be improved

Room and facilities in general are ok. Free parking was very useful.

Stayed in November 2023

Housekeeping was slow to respond in getting us an iron and ironing board (none in the room) and did not clean our room during our stay. We checking in on a Friday and out on a Monday - Saturday we were preparing for a wedding and asked to have the cleaning skipped but Sunday we left a tag to clean the room and it never happened.

The room was nice, very roomy and the morning breakfast buffet lovely. The front desk staff, bar and restaurant were all friendly, responsive and very nice.

Stayed in October 2023

terribly bad wifi i mean really bad

modern

Stayed in October 2023

encontre caro

Stayed in August 2023

Nice city view

Stayed in September 2023

nothing

all

Stayed in June 2023

good location, good room size. they have sauna and gym.m

Stayed in April 2023

it didn’t have a bar area.

location was good

Stayed in May 2023

dining space over loaded with tables. narrow spaces to move. it caused a lady to collide with me while carrying a cup of hot water and burned her hands

Stayed in April 2023

-

Location is great. Free parking space

Stayed in March 2023

-

Very good breakfast, nice views from our room (15th floor), good location close to the beach and restaurants

Stayed in March 2023