The only negative was the bathroom in our seaside room (21) is quite dated, and although clean, has a very run down feeling. It is not nearly as attractive as the modern bathroom in the website pictures. It needs an interior decorating refresh, and some basic maintenance.

Location by the sea, small hotel with “family run” atmosphere, pleasant and helpful staff.

Stayed in January 2024

Nice room with a nice view from the room over the sea. Nice breakfast in the room but only one cup of coffee. To enjoy the nice place, it would be nice to have at least 2 cups of coffee for breakfast. Champagne offered in reception really small 3-4 cl, better not offer this (higher level of room) and small bottle champagne from the room was almost without bubbles, only tasted it and and did not drink, reception wanted payment anyway.

Stayed in January 2024

No dinner available, just appetizers. I would suggest a simple menu, easy for the cook to accommodate guests

The view is amazing! Even better than the pictures they show. The staff is very polite and accommodates to your needs. The very close, walking distance beach. The tempered pool (the ocean is kinda cold) The ping pong and pool tables. The possibility of a massage/sauna.

Stayed in December 2023

Bathrobe and slippers only provided with the use of the sauna. It would be nice to have those as a standard item in the room.

Incredible ocean view from the room. Room was nice and spacious. There is a small, but very adequate, sauna. The staff is super friendly and helpful.

Stayed in September 2023

Amazing views. Breakfast was amazing.

Stayed in September 2023

internet isn't so good

room is big and compforable. is really on top of the sea. View is awesome. Breakfast at the room is perfect

Stayed in August 2023

Room, view and breakfast were excellent.

Stayed in June 2023

la vista del cuarto y del hotel, super bello.

Stayed in March 2023

Nothing really.

Service was really great, staff were friendly and helpful.

Stayed in February 2023

lack of dining facilities

location by the ocean

Stayed in February 2023

The room was 'tired' and the bathroom similarly. Whilst it was clean it just needs some attention to make it feel like it was worth the price that we paid. Radiator was hung on the wall at a jaunty angle, tiles were cracked (but not dangerous in anyway). The patio doors didn't quite fit correctly. It just felt like the room needed a bit of maintenance and care. Unfortunately we did not sleep brilliantly due to the noise of a disco which was nearby.

The room was spacious and the view was amazing. The beds were comfortable and clean. The staff in the hotel were helpful, friendly and offered plenty of advice and support for us, suggesting places to visit and organising taxis. The Chilean breakfast was served in our room and was plentiful. The room had a balcony which opened onto the sea which had an amazing view which we enjoyed.

Stayed in January 2023

Aged bathroom.

Location, view, breakfast, bed

Stayed in January 2023

Pillows, AC didn’t work properly, they could do much better in the terrace

Ocean View, breakfast, location

Stayed in December 2022

Better Internet connection

Locación and facilities

Stayed in December 2022

breakfast started late

people, location

Stayed in December 2022

Before the pandemic the hotel used to have a restaurant which I had heard great things about, unfortunately, after the pandemic they still haven't reopened said restaurant. Breakfast is brought to your room, and though that may be a preference for some, i prefer to have the option to have "a nice buffet style breakfast". Of course if i knew these things before choosing, i would have still chosen this marvelous hotel.

The hotel has a beautiful view, a heated pool with ocean view and room service. Its the kind of place where you feel cosy. We came during the world cup, so there was a nice place for everyone to watch matches and share. They also do massages which i found lots more relaxing than any other time I had a massage. The staff is always ready to help.

Stayed in November 2022

The Hotel need updates .

The view and service 😍

Stayed in November 2022

Old towels. They need to be replaced with some new plushy ones. We stayed in room #3. Too close to reception and we could hear all the activity during the morning.

Location was fabulous. Rooms are starting to require some remodeling.

Stayed in October 2022

the view was priceless, the staff was pretty attentive, not a fan of breakfast but it was good that i didn’t have to go out to get some and i was able to drink coffee on my bathrobe at least because it was taken to the room

Stayed in March 2022

The receptionist and room service was absolutely indifferent when we asked for a champagne to have it deliver to the room a certain time. it did not came at the time requested and I had to go to reception to demand the delivery so I can enjoy the sunset. No apology for the delay and plus they dare to “make a hold payment” to request an 220/110 AC adaptor. Wow! Warning: if you are traveling for work like me and don’t want to be charge the Tax (IVA) on your reservation (not advertised anywhere btw) you need to present you boarding pass and passport. it’s a nice place but needs a lot of improvement in customer service.

Excellent location in Viña Del Mar

Stayed in March 2022

No restaurant available made us move out of the hotel more than desired, certainly need a car during the stay Lots of stairs and no help with our luggage.

The view and staff

Stayed in March 2022

they don´t have restaurant , I think because the pandemic situation

view,room,breakfast and staff

Stayed in November 2021

All was ok. COVID restrictions are of course not so nice, but that's not the fault of the hotel.

We had the family room - it was great; also the kids loved it. The location of the hotel is also great since it is in between Vina and Renaca, so both places are quite near to reach. Also a big plus is that plenty of parking is available.

Stayed in October 2021

Very slow internet. Rooms look and feel quite old.

Excellent staff and service. Great location and views.

Stayed in July 2021