Nothing

Stunning location, friendly staff and incredible experience

Stayed in January 2024

Needs some updating , especially the heating.

Location and staff were wonderful

Stayed in March 2024

RAS

Stunning place with very welcoming staff and excellent restaurant. Calbalgata was a real pleasure. Perfect location to travel in the Park.

Stayed in February 2024

No WiFi in the rooms

Large comfortable rooms, good shower, good food

Stayed in March 2024

When we arrived the room was unbearable hot (as it had been in direct sun) and there was only one small window to open for air.

A lovely place surrounded by beautiful views

Stayed in February 2024

Everything is cost so much In the region is not Gas Station

The landscape of the room window

Stayed in February 2024

The heaters in our rooms were exceptionally hot at night which interrupted our sleep. We were unable to turn them off. Boxed lunches were too expensive

Breakfast was very good! Loved the eggs and the fresh fruit. Only wish was for steamed milk for coffee, availability of decaffeinated coffee, or latte machine. Loved the common room. Dinner was excellent! Staff were friendly! Bathrooms were wonderful ! Rooms were clean !

Stayed in February 2024

There is a long way to go between parking and the hotel. If you have large suitcases, ask for help. The wood floor in the hotel makes some noise, so ask a room away from stairs if you are a light sleeper.

Beautiful hotel nearby Torres del Paine National Park. Awesome landscape of the Towers from the hotel. There are plenty of options for breakfast, including tasty omelets. Besides having more expensive dishes at the hotel restaurant comparing with restaurants in Puerto Natales, we experienced delicious food there. Large room with a big bathroom. There is no hair dryer in-unit, though you can borrow a very good one at the front desk. Very nice explanations about activities in Torres del Paine from the hotel guide (Sebastian). I would come back, when returning to Torres del Paine.

Stayed in February 2024

Overnight prices could be lower compared to other accommodations.

One of a best stays during our 3-week trip through Patagonia. Check-in was easy with super-friendly staff, we even got luggage support from the (free) parking. Our room was amazing (end of the corridor), spacious with a spectacular view to the mountains. Bathroom was modern und spacious as well. Breakfast with a great variety of food (compared to our other Patagonian accommodations). We enjoyed dinner two times, great taste and really good quality. Free tea during the day and a comfortable lounge. Nice surroundings, lots of horses, a little walk-way to the river.

Stayed in January 2024

Deck repair going on outside our window in the afternoon and even into the evening. Front desk receptionists were not very informative about procedures for activities and lunches. We felt a bit left to figure things out on our own which is a little tricky with the language barrier.

Beautiful view. Great guide for trails. Horseback riding available right from the hotel.

Stayed in January 2024

The only thing that we did not like is the inability to control the temperature in our room, as it was overly warm.

Amazing location and property! Views were spectacular! Food in restaurant very good and staff was very friendly.

Stayed in February 2024

Na

Location, facilities and food

Stayed in January 2024

Slightly pricey, but absolutely worth it

Spectacular location, views and atmosphere, sustainable architecture, and the best food we had in Patagonia.

Stayed in December 2023

Clean, well maintained, excellent job by the staff to make us comfortable during our stay.

Stayed in January 2024

Location is gorgeous. Breakfast was great.

Stayed in December 2023

Breakfast could be improved, there were a lot of brown squashed bananas and every time we arrived the serving platters seemed to be empty so we'd have to ask if there was any fruit/bread/yoghurt left, but I would say that of many hotels, so only a minor thing

My husband didn't expect much of our Patagonia accom, so he was blown away! Pampa Lodge exceeded both our expectations! The view of the main mount group was epic - from our room, the dining area, everywhere. From our room we'd be watching the weather blow in over the range, and then a Patagonian hawk would swoop right in front of the window. And then a couple of majestic horses would come meandering into view. Followed by some happy working dogs with big hairy coats. While not being 'horse people' as such, the horses really elevated our experience. Went for a 3 hr horse ride too - thoroughly recommend. The room and bathroom was nice, spacious and clean. And the food was actually pretty darn good. We've stayed in a lot of national parks all over the world, and know that we can't expect city-quality. While breakfast was a bit average, they really did do a good job of some of the dinner meals - red meat in particular. My husband's steak and burger were both excellent and would hold their own in Santiago.

Stayed in January 2024

Nothing!

Amazing views, loved walking the boardwalks and seeing the horses nearby. Very comfortable and a great breakfast!

Stayed in November 2023

I had a fantastic experience at this hotel! The staff, especially the front desk ladies, were exceptionally friendly and helpful. John in the restaurant provided excellent service, and the overall atmosphere was cozy. The comfortable bed and beautiful view added to the positive stay.

Stayed in January 2024

The spectacular views and position on the river. The wonderful staff and fabulous food. Everything was amazing.

Stayed in January 2024

Nothing!!

This is an utterly excellent place to stay. It’s about 10 min drive to the entrance of the Torres del Paine national park on a river. There are other hotels by the Rio Serrano, but it’s hard to believe any are as wonderful as this. There’s parking and then a walk along a wooden walkway, past lots of low trees and shrubs and grazing horses. At reception you get a fantastic welcome. Staff were sent to collect our bags and take to the room, the walks at the park explained, and we were shown around. The restaurant is fabulous with a majestic view over the river and mountains, as was our room. Immaculately clean, spacious, bright, airy bedroom which had a really good bed and shower. This is the place of dreams! Food at the restaurant was absolutely excellent, as were the brilliant staff. They were so welcoming and friendly and helpful. It really made for an excellent experience. The Calafate Sours (pisco sours made with Patagonian berries) were delicious. Genuinely one of the best places we’ve ever stayed.

Stayed in January 2024

My kids room didn’t lock. But with the small size and only 2 floors, it felt safe and almost like staying at a friend’s house

Views were spectacular. Comfortable room and bathroom. Friendly staff, good food.

Stayed in December 2023

It would good to have a wardrobe, fridge and coffee facilities in the rooms. At times, it was a bit hot and stuffy.

The view is incredible, very cosy. Beds were huge and very comfy. great WiFi, and great food in the restaurant. staff were very friendly and helpful. Very convenient for the park.

Stayed in January 2024

Such an expensive property. Could easily provide water, and tea coffee making facilities in the room

Beautiful location. Wonderful staff

Stayed in December 2023

The proximity to the park and the view !

Stayed in December 2023

Breathtaking view!

Stayed in November 2023