The views, staff, and food were all amazing. Also, the beds were incredibly comfortable. Highly recommend! We emailed with the hotel and they helped us coordinate a driver to get around. I recommend renting a car or doing something similar for activities.

Stayed in December 2022

Furniture in rooms is minimalistic. Rooms are of good size but there is no cupboard space to hang clothes. There are no chairs in the rooms. Wooden floors and stairs are very noisy particularly if you score room next to stairwell. There is no where to eat dinner other than hotel restaurant where food is very ordinary for the price.

Sensational views of Torres del Paine mountains and Rio Serrano from all windows (even the shower). Coffee and tea available all day in lounge areas. Pleasant outdoor sitting areas. Staff very helpful when we encountered some travel problems.

Stayed in December 2022

This hotel is truly incredible - the views are stunning and the staff were incredibly helpful. of all the places we’ve traveled, this is probably our favorite hotel stay ever!

Stayed in December 2022

view and staff

best location best view

Stayed in December 2022

no wifi in the unit no bug screen

everything else

Stayed in December 2022

n/a

This is a great hotel. We stayed for 4 days and wish we had planned to stay longer. The views of the Cuernos from the hotel are amazing. The kids loved seeing the horses all around the property. Its a relaxing place to come back to after the great hikes in Torres del Paine. Breakfast was great, the staff is very attentive and accommodating.

Stayed in December 2022

The staff of the hotel, of the restaurant and the horse stables were all FANTASTIC!

Stayed in December 2022

We loved everything about this place; the view, the rooms, the location, the people. We ended up cancelling another hotel and staying longer.

Stayed in December 2022

honestly the temperature in the room was too hot. and when i opened the windows there was no screen so a lot of the bugs came inside due to attraction of the lights

i love the fact that it was so open to its nature surroundings and really took that into perspective with clean simple design that gave it its own aesthetic feel without compromising the view of the mountains itself

Stayed in November 2022

They need a sign in the parking lot telling guests where to go. We wandered around trying to figure out where to go and I thought maybe the place had closed down because it was just empty buildings. The next day we encountered confused guests in the parking lot and helped them find the correct path.

Scenery was amazing! Common area was very comfortable.

Stayed in November 2022

Thé thoughtful construction of the hotel allowed for a perfect view from bed. Amazing to wake to such a beautiful view.

Stayed in November 2022

breakfast 6/10 and the nearby restaurant of the lodge was rather high-priced without good value.

the location is breathtaking and the Pampa Lodge is so well designed that you cannot miss this stunning view regardless where you are :) staff was super kind and the horse riding tour was truly exceptional.

Stayed in November 2022

Nothing to complain about. It's comfy, clean, and best views ever. But, if you have a second story room, be careful on the stairs, as in all of Chile. Changing rise and run.

The view is stellar. Whoever designed this place was an artist. Framed views everywhere. Floir to ceiling views from the lounge and breakfast area. From our room, and even from the bathroom, views of Los cuernos del paine. Clean, very comfy bed, great breakfast. Friendly, helpful staff. Wonderful place to enjoy after a long day in the park.

Stayed in November 2022

There isn't consistent wifi in the rooms. No fridge nor even a chair. These are improvements that can be done easily by the management.

Staff, location and common areas were great. Breakfast was good too. The place is really gorgeous.

Stayed in December 2021

Nothing to report.

Breakfast was great, the staff were exceptional. The dinner was very good. The rooms were clean. Overall a fantastic experience. Would recommend this place.

Stayed in November 2021

Very pricey.

Beautiful location with view onto Torres del Paine. Staff very friendly. Unfortunately their kitchen had burnt down a few days before so limited dinner service.

Stayed in December 2023

Staff attitude on reception

Location

Stayed in November 2023

The breakfast was pretty typical of any hotel breakfast style in Chile that is always included-again, at the quite high nightly price, it should be resort, not hotel level. Also, the room should have a mini-fridge-again, I had a rental car that I drove in from Puerto Natales where I stocked up on drinks, etc. Also, while it was unseasonably hot the 3 days I stayed there in mid-Dec. (start of summer-one day it got up to 75F!), it would be a good idea to have a portable fan in the room or at least available since with the huge glass windows for the view, well, the room heated up way too much during the day while I was out but housekeeping didn't lower the shades after cleaning the room or even open the side glass window vent to let fresh air in. Finally, upon arrival in the parking lot, there is not even a sign of where to go-there are a few buildings on the property (one the restaurant and the other the staff quarters) that are right next to the parking lot whereas the actual lodge is quite a walk-at least they have a hand truck to get your luggage moved into the lodge.

Well, if one is traveling to Torres del Paine NP it is very isolated requiring staff to live on site and food, etc. to be driven in from Puerto Natales about 90 mins. away. Thus almost all accommodations just outside of the park (like this one) or inside tend to be very, very expensive yet not all-inclusive in general. The lodge is quite elegant-the rooms all have HUGE glass windows which is required to present the stunning vista of the mountains and landscape/river. And the rooms are also quite large. They also have horseback riding facilities on site which was very convenient as the 1/2 day ride was a nice, relaxing experience. And the staff, particularly Andrea, was pleasant and helpful-she was able to change my room to get closer to the wifi router so that I could actually research how I would navigate the National Park in my rental car. Management needs to add routers all the way down the lodge-the room I was changed to was just above the lobby/dining area.

Stayed in December 2022

I would encourage the staff to provide more information on the surroundings of the park to guest, especially related to activities/hikes/etc. The restaurant could be improved as well — we can appreciate that it’s expensive to import food, but the food was overpriced and the service wasn’t great.

Views from the property are amazing! The rooms are very comfortable.

Stayed in February 2023

Problem at checkout with a member in our party being charged twice for booking. it was not reversed. No WiFi.

Best views! Beautiful rural property with horses. Manager Andrea was great and advised on area attractions such as Grey Lake Glacier cruise and logistics re French Valley hike. She was also helpful with upcoming LATAM flight reservations.

Stayed in January 2023

The internet wifi is not working in the rooms, only in common area. when I pay 300USD per night, this should absolutely be possible. also, despite the breakfast being okay good, it is inacceptable that the food was taken away sharp at 9.30am and the waiter started hovering the room while we still had breakfast. Although the breakfast was officially only until 09.30am I consider this still ridiculous especially for this price. another couple coming to breakfast at 9.40am did not receive any food anymore.

very beautiful common area and breakfast room with wonderful view

Stayed in December 2022

Very few facilities, no useful information was able to be provided on the park or visitor options around. Wi-Fi was poor (only in communal areas) and overall it was very overpriced considering the above for in my view 2 star accommodation

The outlook was nice, the rooms were very basic but reasonably comfortable

Stayed in December 2022

Although the people are very nice, the level of serviec does not match the price for the room. We arrived and the electricity did not work, heating system was also not working for the first night. On the second day, after our hiking trip, the very friendly staff informed us, that they will start the generator for us to have a hot shower. Only based on requested we got the information that besides tea and coffee also other drinks can be served in the lounge (the restaurant is in another building). This is all fine as the staff made their best to make our stay as comfortable as possible, but this does not match the price per night in the lodge.

Friendly staff and amazing view from the room Lounge area/ breakfast room is huge with a cozy fire place Breakfast buffet with a lot of varieties

Stayed in January 2022

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Stayed in April 2024