As i was travelling for business and had to start work quite early, the breakfast times were a bit of a problem, as bf startet after 7 am.

I liked the view from the balcony over the lake very much.

Stayed in March 2024

Why arrived on the evening of the 20th of February, still they wanted to get paid for the whole 9 nights, money hungry people, the charge machine had no chip and the card introduced into the machine, first sign of cloning. They want to charge we 4,600,000 pesos on the spot, with a usless machine. The next day we were asked to leave, having payed for 4 days, I had to leave with the Hotel owing me 1,800,000 pesos for a whole week. I would never go again and I would not recomend it.

Never saw them

Stayed in February 2024

EXCELLANT

Stayed in March 2024

While the hotel is fantastic, the hotel's restaurant is overpriced and mediocre. Better go to Pucon for dinner.

Beautiful property with gorgeous views of the lake. Great rooms and facilities. Top hotel.

Stayed in March 2024

The cafeteria (6th floor) didn’t have anything sweet to order, it would have been nice to be able to have in the afternoon a cake or pie with the coffee. Especially since those are famous for the region. The main restaurant should evaluate their meals. The meat was over cooked, the fish (trucha) was salty and the potatoes with romero and vegetables were too oily. Room service didn’t come to make our beds until like 5 pm the first day, on the second day we had to complain so they would come earlier. Also, dirty plates that we left outside the room after ordering room service weren’t removed until next day’s afternoon even though we called the night before when we were done.

Great breakfast. Great view. Very friendly staff. Different places to relax with different food options. Very calm. Nice pool (indoor and outdoor).

Stayed in March 2024

The food was abundant, but sometimes not top notch.

The room, the views, the attention from staff. All great!

Stayed in March 2024

Decoration is too corporate for the location, lack of pier to the lake

Breakfast, View of the Room

Stayed in March 2024

They were not ready at check-in time, so we had to wait to get in to our room.

This was a beautiful, well-run, quiet hotel, with gorgeous views and great facilities.

Stayed in January 2024

Not much help with excursions. No easy access to the lake.

The view, the breakfast, the pools (indoor and outside).

Stayed in February 2024

Restaurant was short-staffed and cooks not properly trained at breakfast. Took 30 minutes for an order of Eggs Benedict. When it arrived, is was served on untoasted bread and without Hollandaise sauce.

Lovely location, building and amenities.

Stayed in February 2024

Although the rooms are air conditioned, they never go below about 23 degrees Celsius (our estimate) so we found the room warm at night.

Beautiful view of lake, direct access to lake, very friendly staff, large balconies, excellent breakfast (best yet for us) overlooking the lake, very tranquil, equidistant to Villarrica & Pucón; outdoor and indoor pools (we preferred the outdoor), good gym and saunas (wet & dry).

Stayed in January 2024

Stunning lakefront property. We came here on our honeymoon and could not recommend enough. Pucon really was an amazing town. Josephine at the front desk was so helpful and even stayed past her shift to help us decide what local activities we should do!

Stayed in January 2024

Poca playa

Restaurant

Stayed in December 2023

I didn’t stay longer.

Views, location, comfort, included spa.

Stayed in December 2023

To have finished ALL facilities

Hotel was just re opened. We stayer there few years ago and now it is opening after being closed during Covid 19. Everything is nice as usual, however some facilities still are not ready ( as deck lookingthe beach) I liked breakfast, it was superb! Viw is wonderfull too, from the room as from any common area.

Stayed in December 2023

Creams, lotions and shampoos not up to the hotel’ standard. But it can be easily improved.

Great staff.

Stayed in December 2023

nothing

the view, the size of the room and its quietness

Stayed in December 2023

Nothing

Excellent staff, food and location. Very 5 star without a 5 star price.

Stayed in December 2023

The staff was exceptional, especially Josephine. Everyone was friendly, welcoming, and attentive to every need!

Stayed in November 2023

The hotel had just reopened under a new administration. Understandably, staff was a little nervous, and the restaurant was a bit slow. But their kindness compensated for any trouble. Breakfast has to be ready at opening (7:30) as many people need to depart early for activities, such as trekking.

Clean, comfortable room; fantastic view; wonderful breakfast; very kind and helpful staff; best value; excellent SPA facilities included in price; great location. I definitely recommend this hotel.

Stayed in November 2023

The hotel lack of a good access to the lake. No room service o possibility of food after 10 pm

Breakfast superb , excellent view from the room,

Stayed in February 2024

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Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024