Calle El Alcalde No. 15, Las Condes, 8320000 Santiago, Chile
#26 of 207 hotels in Santiago
Guests' ChoiceBased on 107 hotel reviews
8.9Cleanliness
9.4
Comfort
9.5
Location
9.5
Facilities
9.0
Staff
9.3
Value for money
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 April 2024
Digno
United StatesPerhaps check in could have been a bit quicker, but I was part of a cruise party of many and that would have been asking too much! Overall excellent property and fantastic staff and location!
Location and facilities were excellent. Staff was very friendly and professional!
Stayed in March 2024
Reviewed: 2 April 2024
Du
South AfricaThe additional tax that I had to pay because I had a debit card and not a credit card caught me by surprise. As we are traveling for work and all expenses are paid upfront as per the Booking. com quote, this caused a little panic on my side. Perhaps an allowance for a direct bank transfer could have been possible?
Breakfast was amazing, but the waiter, Daniel made it exceptional with his friendliness and the fact that he greeted us all by name! The front door staff were also very helpful and friendly. I also was surprised by my gift of wine in my room received from our housekeeping staff, that made it extra special! Overall, I had a wonderful stay!
Stayed in March 2024
Reviewed: 14 February 2024
Kwok
United StatesNothing
Thank you for the outstanding and exemplary service. You went far and beyond to make our stay so wonderful. The extra-special services from Lucila, Andres, & Pablo were so kind. The afternoon tea “out of season” was great and exactly what we had hoped for! We hope to be back soon in the future!
Stayed in February 2024
Reviewed: 14 January 2024
Mark
United Kingdomplace was getting a little worn at the edges
excellent breakfast , although coffee was not good. staff very good
Stayed in January 2024
Reviewed: 23 December 2023
Martín
ChileExcelente trato del personal
Stayed in December 2023
Reviewed: 17 October 2023
Gabriel
BrazilEverything was great! Loved the place. Special thanks to Ambrosio, who assisted us and made our stay super amazing!
Stayed in October 2023
Reviewed: 26 August 2023
Joaquín
ArgentinaThe pool and jacuzzi was so cold. We couldn’t use te jacuzzi at all.
Everything, the room, facilities and breakfast.
Stayed in July 2023
Reviewed: 8 August 2023
Carlos
BrazilNothing to say
Location and employees
Stayed in August 2023
Reviewed: 18 July 2023
Caio
BrazilCesar is a friendly gentleman that has welcomed us every single day! Thanks a lot!
Stayed in July 2023
Reviewed: 20 June 2023
Browne
United KingdomEverything was outstanding
Breakfast was unbelievable, no request was too great and we were never made to feel anything other than the most treasured guests! The swimming pool area is amazing.
Stayed in June 2023
Reviewed: 8 June 2023
Denis
Brazilnothing
perfect
Stayed in June 2023
Reviewed: 27 March 2023
Damaris
United Statesthe SPA is very limited
excellent service attention to detail and professional staff
Stayed in March 2023
Reviewed: 20 March 2023
Michael
United StatesHotel could use a refresh in places. Would have preferred 2 sinks in the bathroom.
Great location and staff. Everyone was very helpful and friendly. Room was spacious.
Stayed in February 2023
Reviewed: 8 February 2023
William
CanadaThe Hair Dryer was bad, very bad! otherwise excellent
Stayed in February 2023
Reviewed: 2 February 2023
Scott
United Statessome of it needed more maintenance and upkeep to stay pristine like fixture in workout room hanging out of ceiling, no tp in bathroom floor 15, out of soap, mouthwash? more upkeep needed
good location
Stayed in February 2023
Reviewed: 22 January 2023
Samantha
Brazillocation
Stayed in January 2023
Reviewed: 27 December 2022
Jonathan
Puerto Ricodisappointing breakfast buffet
nice staff and location
Stayed in December 2022
Reviewed: 22 December 2022
Jose
Ecuadorpool area, specially the jacuzzi very outdated. Food not so great.
very friendly & professional staff
Stayed in December 2022
Reviewed: 6 December 2022
Hannah
United KingdomNothing!
Lovely hotel
Stayed in November 2022
Reviewed: 6 November 2022
Jesus
United StatesGreat location, facilities, and staff.
Stayed in November 2022
Reviewed: 31 October 2022
Pablo
Chilenothing, maybe the bartender must prepare better pisco sour
everything was perfect, but the most… people and the kindness of them
Stayed in October 2022
Reviewed: 21 June 2022
Filipa
Chilethe bar and bedroom
Stayed in June 2022
Reviewed: 19 June 2022
Giuliana
Brazilthe quality of toilet paper, the worst quality, the size of the towels, to small.
location instalation
Stayed in June 2022
Reviewed: 1 June 2022
Marinela
Chiletodo sobretodo la atención
Stayed in May 2022
Selfoss, Iceland
Mary Esther, USA
Hellenthal, Germany
Sasebo, Japan
Izmir, Turkey
Punta Cana, Dominican Republic
Mandelieu-la-Napoule, France
Milan, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content