nothing so important but I have a couple of things to add: a) a person (just one person) from staff at breakfast and dinner (which I had paid for separately) were not polite, b) on breakfasts, staff didn't refill food, beverages and fruits, so if you arrived towards the end of allowed breakfast times, maybe the availability wasn't good. But again, this is a very good hotel and I would recommend it and I would host myself there again.

location, room, comfort, wifi, staff. This is a very good hotel :)

Stayed in April 2024

chemicals used to clean toilets, elevator

breakfast, dinner, room size, location

Stayed in April 2024

No place to sit out under the sun at the hotel

The location of the hotel in the district of Providencia, Santiago….close to tree-covered avenues, excellent restaurants and superb shopping

Stayed in April 2024

Rooms a bit dated, but ok. Pool on last floor could have been exceptional but was very dirty.

Good location. Very friendly and helpful staff. Good breakfast.

Stayed in April 2024

Only one elevator working.

Quiet and safe neighborhood. Great restaurants nearby. Walkable.

Stayed in April 2024

Beautiful building, clean rooms

Stayed in April 2024

There seemed to be issues with the lifts, we stayed at the hotel for two weeks, one lift was out of order the whole time we were there and two days before we left the second lift was out of order, so everyone had to use the service lift. The minibar was not working. There were some minor issues that were resolved immediately None of the above impacted us in any way, but the lift issue could have been a problem for other guests.

Excellent staff, breakfast was fine and our room was good.

Stayed in March 2024

Elevator

Good breakfast the only problem is that they open at 7:00 AM

Stayed in March 2024

Some aspects of my stay that left me wanting more. Firstly, the lack of on-site parking was a bit inconvenient. Having to walk a couple of blocks to the SABA parking lots, albeit with free daily passes provided by the hotel. Furthermore, while the cleanliness of the hotel was satisfactory, it fell short of expectations. While the rooms were generally tidy, there were some areas that could have used more attention to detail. Lastly, the hotel's aging infrastructure was noticeable in certain areas. Some aspects of the building were in disrepair, which detracted from the overall ambiance of the hotel.

One of the stand-out features of this hotel is its incredibly friendly staff. From the moment I checked in until the day of departure, every encounter with the staff was pleasant and accommodating. Additionally, the breakfast offered at the hotel was top-notch, with a variety of delicious options to start the day on the right foot. Another highlight was the comfort of the beds and the hotel's location proved to be very convenient, with easy access to nearby stores and the subway, making it a breeze to get around.

Stayed in January 2024

It needs USB ports.

Great Breakfast. The room super comfortable.

Stayed in February 2024

Great location. Near metro, shopping, restaurants and cafes. Excellent staff.

Stayed in January 2024

Bathroom needs updating

Great location

Stayed in December 2023

Better Espresso is needed for Breakfast. Jam only from Supermarket

Stayed in January 2024

Location and staff and breakfast

Stayed in January 2024

Breakfast choice of fruit was poor

Convenient and comfortable.

Stayed in December 2023

No room service. Mini bar is empty. Not possible to add even a glass of water to hotel bill, you need to pay the time you request.

Stayed in December 2023

Nothing, it was great. Expensive but good.

Delicious buffet breakfast, large room, friendly staff. Easy to get to, just next to the L1 train line.

Stayed in November 2023

Staff

Location / breakfast / bed

Stayed in November 2023

Building maintenance. Did not interfere with my stay, but I noticed that it is needed. What I did not like at all, was that there was not a water bottle! At midnight with no room service, no restaurant and in the need of water, it was uncomfortable.

It is a very cozy hotel. It is in need of some maintenance, but every member of the staff I met was spectacularly kind and if I every go back to Chile I will surely stay at this hotel. From housekeeping to concierge, front desk personnel. Breakfast I was not fan, but I am Mexican and I am used to an extremely variety of choices for breakfast. Food quality was good.

Stayed in November 2023

The lift service was bad as one was broken for our entire stay, 8 days

Nice quiet hotel and reasonably priced. I would stay again.

Stayed in November 2023

the room smelled like someone was smoking there at some point, even though it was very clean. The parking was a bit of an issue, it was far from the hotel, we had to park first two blocks away from the hotel and we arrived late at night around 10 PM, it felt unsafe, there was barely people on the street, maybe if you had told me this on when booking I would have chosen another hotel. It only said free parking included, at no time it said I had to walk back to the hotel, there was another parking a block away in another hotel from the same brand, same thing when walking at night, it felt unsafe. There was abit of an issue with the elevator that night but they offered the use of the service elevator, so that wasnt that bad

Almost everything was awesome, the people at the hotel, the restaurant, the room was really comfortable..

Stayed in October 2023

Convenient friendly and clean hotel

Stayed in July 2023

Coffee machine at breakfast.

Good shower and comfy bed.

Stayed in July 2023

A little worn, but decent rooms, nice restaurant/bar, great location, not too big.

Stayed in March 2023