The price is perhaps a little high but it's worth it...!

Wonderfully refurbished hotel in an old meat factory. The integration of old and new is just perfect. The setting is spectacular right on the sound, very spacious rooms with gorgeous views. Staff were very friendly and helpful with Felipe being a total credit to the hotel. We had pre-booked the guided history tour of the Singular for the day of our arrival and Mica, the guide, was extremely knowledgeable. It was impressive to learn about the background of the whole area and this hotel in particular. We also went on our own to Lago Grey from there for the Glacier Navigation in Torres del Paine. The restaurant, breakfast and bar area were truly "singular" in the furnishings with lovely food and drinks. The sauna, hammam and pool also feature the great views.

Stayed in March 2024

Missing a gym and a terrace for the (few) sunny days.

Amazing Hotel and location.

Stayed in March 2024

Nothing

The design and facilities at this hotel are wonderful. We stayed on a half board basis so we enjoyed an extensive breakfast range and the dinner was a superb selection of local food. The view from the room and the history of the place were exceptional.

Stayed in February 2024

Breakfast was ok not great, some service was inconsistent

Beautiful hotel, great location, very comfortable rooms, restaurant was great

Stayed in February 2024

Beutifull place with hostorical value

Stayed in January 2024

The breakfast selection was quite limited (especially fruit and vegetables in the tiniest cubes) and the coffee was pretty mediocre for a high standard hotel. The trip arrangements limited to 2 hours each evening was inconvenient for us, because we needed to rush back from the park or trips and missed our chance to speak to them.

Very unique setting, all interior designs matched perfectly the character of the repurposed building. The rooms were impeccably cleaned, well insulated and all seemed to have the beautiful ocean view, including the entry level ones.

Stayed in January 2024

Rates for drinks, food, extras (e.g. lunch boxes for hikers) are rich and can add up quickly. But other than that, the stay was really amazing

This hotel is simply amazing - truly unique in a former slaughterhouse, superb service, amazing bar and restaurant, beautiful views, large / comfortable rooms

Stayed in January 2024

Need to improve timing to respect reservation for dining — we had reservation at 9pm and we were allowed to get into restaurant almost an hour late Baggage arrives almost 30 minutes after getting into room Need to increase more variety of good quality of Chilean souvenir at the shops — seems quite reduced and mostly Peruvian No sign for guess car parking despite quite spacious area — it looks you have to park only in the are for staff

A great and warm welcome from Angelo at the reception. It show high level of professionalism and hospitality Cocktails superb with very wide range of options and high quality Amazing window at each room that give a wide range view like a portrait — so beautiful and very comfort bedroom Meals exceptional quality and good service for dining

Stayed in December 2023

See other review.

Stayed in November 2023

This is one of the few places I have stayed with not one single negative thing to say.

Everything! Personalized service was unbelievable but at the same time there was the ability to be invisible if one preferred. Every meal including afternoon tea was beyond description along with the meal service.

Stayed in November 2023

Nothing.

Absolutely amazing. The staff is on top of there game.

Stayed in October 2023

Ended up in the handicap accessible room. Didn't realize that would mean no bath tub and a rather hospital-like bathroom. Took away from the experience

Uniqueness, food, bar design, location (the rooms have massive windows on the fiord.) The staff was amazing. Memorized names, went above and beyond. They truly make the experience.

Stayed in November 2023

would be nice if there had been a jacuzzi in the pool/spa area.

everything was perfect. the best hotel I have stayed at. super interesting location and beautiful decor.

Stayed in May 2023

Quickly became our favorite hotel we’ve ever stayed in! The architecture is splendid and unique with something new to see and experience at every turn! The spa is convenient and has clean amenities, the food is stellar, and we loved the views from the room. The staff is friendly, professional, and helpful. Such a pleasure to experience this property during its first winter season!

Stayed in May 2023

the cleanliness of the rooms and facilities, the staff, the food and support for excursions!

it is located in a fab area with beautiful views.

Stayed in March 2023

it is VERY expensive

very unique property on the water. fantastic views rooms and restaurant are lovely.

Stayed in March 2023

we missed our own tea machin in the room but after asking they gave us a water boiler (which did the job as well)

This was one of the best hotels I ever visited. It has a unique enterieur with a lot of history that they perfectly preserved. The location close to the lake gives you an impressive view from the room we had and the bar and restaurant were breathtaking with a big fire in the cheminee. I haven't seen anything with such an atmosphere before

Stayed in February 2023

nothing

absolutely stunning views and the spa is lovely

Stayed in November 2022

Nothing

The rooms are fantastic..amazing beds, big spaces, wonderful view of the Fjord..

Stayed in December 2022

Everything has been designed to make you love this place. Friendly staff, great facilities and beautiful landscapes. The restaurant was excellent too, and thanks to Jorge for looking after us. What a treat after a very long hike.

Stayed in December 2022

bathroom at the restaurant is far , spa allows kids be there playing at the pool ( very noisy)

the architecture

Stayed in December 2022

Everything was perfect, we're just sorry we couldn't get an spa appointment as we didn't think to book in advance.

This is by far the best hotel I've ever stayed in. The property is beautiful, the views are breathtaking and service is exceptional. We can't wait to come back!

Stayed in December 2022

No complaints. My wife will likely plan another trip back in the future and will stay longer at the hotel. One of our favorites we've stayed at in South America.

The rooms all have a fabulous view with comfortable beds and nice decor. The bathroom is spacious, has excellent water pressure, and has great bath products. The historic facilities are fantastic, and the decor throughout the hotel matches the aesthetic. The pool and spa are excellent. I wish they were a little larger. Had a good massage. Food is the real highlight, and I was happy we booked half-board. Dinner was wonderful for the quality. Back in Canada, we'd easily pay double, if not triple, for the same quality. The location makes for a great base to explore the region. It's a few minutes outside of Puerto Natales so easy to book your own tours or grab lunch or shop in town.

Stayed in December 2022

Unquestionably one of the best hotel stays I’ve ever had. The property is amazing - at least as beautiful as the photos if not more - and the staff is incredible. Super helpful in handling all of the logistics of our coming-and-goings to various adventures around Torres del Paine. They’ve already got me thinking about planning a return trip.

Stayed in November 2022