Merced 294, Santiago City Centre, 8320128 Santiago, Chile
#15 of 210 hotels in Santiago
Guests' ChoiceBased on 227 hotel reviews
9.0Cleanliness
9.6
Comfort
9.5
Location
9.1
Facilities
9.2
Staff
9.3
Value for money
8.6
Free WiFi
8.2
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End of dialog contentReviewed: 27 April 2024
Joanne
New ZealandWonderful luxury in the central city. We ate at the roof top terrace which was outstanding.
Stayed in April 2024
Reviewed: 23 April 2024
John
AustraliaBreakfast al carte and good.
Stayed in April 2024
Reviewed: 22 April 2024
Barry
AustraliaWould have liked an ironing board in the room.
Comfortable, well appointed room. Food was excellent as was the service.
Stayed in April 2024
Reviewed: 21 April 2024
Gül
TurkeyI would like to give a special thank you to the staff who opened the hotel door every day, receptionist Luis and the waitress who serves great during the breakfast. Hotel is really good. Muchas gracias
Stayed in April 2024
Reviewed: 20 April 2024
Yusuf
TurkeyThe receptionist, named Luis served perfectly during our check out at 4 o'clock in the very early morning, gracias Luis.
Stayed in April 2024
Reviewed: 4 April 2024
Nevena
AustraliaThis is a beautiful hotel with top notch bedding and design, but what makes it really memorable is the amazing service of the reception and concierge staff, they anticipate guest needs and before you even ask they’ve done it! We arrived on a late flight so we asked for a transfer. Not only did they organise the transfer within minutes and replied to me, they also asked if we would like some room service sent to our room as the kitchen would be closed before we arrive, and attached the menus for our order. They also assisted us with restaurant recommendations and all sorts of information on Santiago. We wouldn’t think of staying anywhere else in Santiago, can’t wait to be back!
Stayed in April 2024
Reviewed: 2 April 2024
James
United KingdomRestaurant and bar were fantastic as were the staff.
Stayed in February 2024
Reviewed: 1 April 2024
Angus
United KingdomOur only issue was a 24 hour WiFi outage. We weren’t using mobile data locally, so it was quite inconvenient. The hotel was no-doubt let down by its provider, but it did create hassle for us.
Beautiful room, really spacious, and comfortable. Amazing bed linen and towels, fabulous quality. Absolutely loads of staff, all very willing and helpful. Gorgeous rooftop bar restaurant. Lovely check-in experience. Immaculate daily cleaning and turndown service. Stunning public areas and corridors, very chic.
Stayed in March 2024
Reviewed: 31 March 2024
George
United StatesThe location was excellent. The hotel environment is warm and friendly. The staff was extremely helpful.
Stayed in March 2024
Reviewed: 20 March 2024
Richard
CanadaOld world charm with the best service I have experienced in any hotel.
The location is fantastic. I walk to the major sights of Santiago
Stayed in March 2024
Reviewed: 11 March 2024
Catherine
United StatesNeeded more complimentary coffee pods in the room.
Breakfast was lovely, served at a good time
Stayed in March 2024
Reviewed: 4 March 2024
Brishen
United KingdomOne of the best hotels we've ever been in! The room was huge with incredibly comfy beds and a beautiful bathroom. Couldn't have a better location with so many great bars and restaurants only a few minutes away. The staff were just incredible - from the moment we entered to when we left we were extremely well looked after. Would love to go back!
Stayed in February 2024
Reviewed: 27 February 2024
Sumira
United KingdomConstant request for tips at every meal and bar drinks.
Meet and greet
Stayed in February 2024
Reviewed: 25 February 2024
Peter
United KingdomNothing!
Great location. Beautiful stylish interior with a good pool /bar/ restaurant on the roof. Lovely breakfast and very pleasant helpful staff. The Singular is a destination in itself. Overall
Stayed in January 2024
Reviewed: 25 February 2024
James
United KingdomVery welcoming staff, great service and location
Stayed in February 2024
Reviewed: 23 February 2024
Hugo
United KingdomWonderful room, excellent staff, great rooftop bar and pool and ideal location
Stayed in February 2024
Reviewed: 17 February 2024
Dave
CanadaThe gym is not too exciting
The roof top pool and bar
Stayed in February 2024
Reviewed: 4 February 2024
Mark
AustraliaGreat staff, great rooms, great breakfast. Beautiful hotel
Stayed in January 2024
Reviewed: 22 January 2024
Ac
United StatesNone
Very friendly and professional staff. Exceptional restaurant with excellent cousine and first class service
Stayed in January 2024
Reviewed: 11 January 2024
Catia
AustraliaNada
Beautiful boutique hotel, very comfortable and service is excellent
Stayed in January 2024
Reviewed: 10 January 2024
Nic
United StatesThe hotel is in an excellent location. The service was wonderful. The breakfast is not to be missed. The rooftop restaurant is worth a visit.
Stayed in December 2023
Reviewed: 9 January 2024
Lisa
AustraliaEverything
Stayed in January 2024
Reviewed: 3 January 2024
Johnny
SwedenCould have been a better breakfast
In the best part of town and a lovely bar / pool / restaurant on level 9
Stayed in December 2023
Reviewed: 1 January 2024
Lovetravel777
United Statesnone
Everything is perfect! very convenient location and all main attractions are within walking distance. Breakfast was offered two options -buffet and ala carte. We had a very good ala carte breakfast which was included.
Stayed in December 2023
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