too crowded esp breakfast and the pool

Majeed Arif our butler was excellent and exceeded our expectations. He was very helpful in helping us make our stay a memorable one.

Stayed in March 2024

The restaurants are expensive so guests need to be prepared for that, so is the laundry service. They really need to provide much more information in English for non-Chinese visitors (e.g the WeChat mini programme). Could do with an Italian restaurant and simple Western lunch options.

Beautiful hotel, amazing facilities, lots to do for children. Really brilliant hotel (+aquarium and water park access) and the food was all excellent. Very clean. Responsive and attentive staff. Great place for a family to have a holiday.

Stayed in April 2024

to many guest

It was good

Stayed in January 2024

Great facility and location (with the park)

Stayed in January 2024

Low level of English spoken by staff, not enough cheaper food options and western options

Facilities and rooms

Stayed in January 2024

Long checkin procedure / few western option restaurants / 90% of staff encountered don’t speak English / Saffron restaurant dinner excessively expensive

Facilities and iconic status

Stayed in January 2024

Need car when go out for food and shopping. A little pricey.

Great facilities for kids to play and family enjoy the holiday. Staffs very friendly particularly the cleaning staffs, very accommodating and made up the room while we had our breakfast.

Stayed in December 2023

Limited food selection at caffè at the aquarium. Coffee prices way too high . No sun beds on the beach .

Clean , comfortable

Stayed in November 2023

I upgraded my stay with all inclusive but breakfast, lunch and dinner they were all same. I got sick of it after a day.

It was clean, comfortable to stay. Also kids enjoyed the aquapark and aquarium

Stayed in November 2023

The woman staff at the entrance of the shopping area near the lobby was trying to waylay every guest she deemed not a guest staying at the hotel, acting like a policewoman inspecting a suspect. She was very rude indeed.

Great service from the designated room steward. Great food at the lounge on the 48 floor. The water park was fantastic. The kids love it.

Stayed in August 2023

Too many people feel noisy

First-class environmental facilities

Stayed in June 2023

location is a little isolated. Room was quite smelly on arrival.

Food and staff were exceptional.

Stayed in July 2022

The coffee at breakfast was not good. The baristas did not seem to know how to make a coffee. The service was fine but not personal.

The room was nice and clean. We liked the unlimited entry to the aquarium and waterpark as part of the hotel stay. We also liked the live band that played in the Tiki bar.

Stayed in July 2022

The shuttle from the airport is terrible in that it makes so many beeping sounds. It has to do with a feature of the seatbelts which is unnecessary and terrible. Also there is no where to buy any beer or snacks when at the pool. The "tikki bar" doesn't open until 16:00 and that was the answer when I said I wanted to buy a beer. There should be a simple shop like 711 or something to buy simple things without having to pay resort prices. Or any option for snacks and drinks at the pool at anytime.

The food choice was great and the Saffron buffet was always phenomenal for anytime of day. The aquarium was maybe the best part. We enjoyed it normally twice a day!

Stayed in January 2022

noisy and many people

service and location

Stayed in January 2022

great breakfast

Stayed in October 2021

Checking in is one of the worst experiences for a 5 star hotel. Each person takes at latest 20-30 minutes. Kids are running around like it's a circus, and the process seems a bit disorganized.

Breakfast has a very large selection of everything. The water park is a nice treat to have along with the aquarium.

Stayed in August 2021

2 beds in a room seems to be rare, but for a family its necessary otherwise you have to book two rooms, which is very expensive, and you can not leave the kids alone in a room in the night, when they are 7 years old. Check in is only possible in the afternoon, so it is not convenient, when you arrive at noon or earlier, excuse we are fully booked. Middle in the week side season Very crowded, long queues at the breakfast or afternoon or dinner. Internet only one per mobile number available. Dinner had fixed meal, so kids couldn't choose,, At least two choices would be good.

Still a lady tried to give us one room earlier, so we could change our cloth and could go already in to the water park. The food is very good, various and fresh., Everybody tried to fulfill all wished. Beer, wine everything included. Water park entrance included

Stayed in July 2021

Restaurants with operation time defined (lunch before 14:30 h) Hotel and room Air conditioner system; At club lounge, just one option for kids and desert not included for kids as well. Really makes no sense.

Entrainment for kids is outstanding; Service and attention to guests;

Stayed in August 2021

Lounge was too crowded

Great Waterpark and great staff

Stayed in July 2021

Room cost is pretty excessive for what it is. To be aware that kids must be over 1.22m in order to be able to do all slides and attractions in the water park. Some attractions closed in the water park and long queues to be expected.

The fact that all was included in the room cost: visit of the aquarium, entry to the Aquapark during the whole stay. Also, we had access to the 48th floor lounge which was convenient for the breakfast and including free afternoon tea and others. At arrival the lobby was huge and crowded which can be scary at first thought but the personnel was present for welcoming the guests, attentioned and helpful.

Stayed in July 2021

It’s crowded during peak hour of breakfast. Many tourists in lobby sometimes befuddled us.

Our living area clean and tidy. Staffs are kind and always there for help. Services are great provided by Adam Wang during our stay.

Stayed in July 2021

If I was to be picky the only couple of things that would have made it outstanding would have been if there had been some outside balcony furniture and if there had been a coffee machine in the room.

The service was absolutely amazing. From the second we walked in the staff were on hand meeting our taxi and taking care of our luggage. Someone then met us in the lobby and then sorted out getting us checked with with the receptionist translating mandarin into English for us. Anytime we needed any help there was always someone on hand to deal with it. Very, very impressive. And the facilities are fantastic! Great for families and somewhere that will definitely leave lasting memories.

Stayed in June 2021

Not a great choice of restaurants and restaurants are overpriced and with small portions (eg.Crab Kitchen).Gordon Ramsey’s restaurant was a disappointment as well with missing benchmark dish. Prices for the same things are different within the property (e.g. the same ice cream had about 10 RMB difference according to the location as well as the coconut water). Also, beach was closed which takes away the charisma of the resort.

Services, Facilities , aqua park, fitness center, friendly and helpful staff lots of stuff for kids (but everything is paid extra)

Stayed in June 2021