Nothing

I love everything about this hotel

Stayed in April 2024

excellent dinner good connection to fair with boat polite and helpful staff

Stayed in April 2024

Boat to fair is great solution to avoid traffic and if want can have breakfast on it. Dinner offer many choices. Sound isolation of rooms is good. Staff is very kind and open to solve what is needed, even out of regular tasks!!!

Stayed in April 2024

The bar is really bad! It is again the law that it allows customs to smoke indoor. It is ridiculously even allowing cigar smoking inside the bar! The waitress persuades us to drink in side room. It is totally unexceptionable and illegal.

The overall impression is good in terms of premise, staff, cleanliness and location.

Stayed in March 2024

Nice view and location

Stayed in April 2024

No international newspapers or magazines were available for purchase.

The reception staff Isaac and Lily were particularly helpful with the room check-in. In addition, Isaac was great at explaining the different restaurants in the hotel and with getting us a lunchtime booking. Much appreciated.

Stayed in April 2024

We paid to upgrade our room to Deluxe Twin room, it was comfortable, spacious , a stylish room with wood panels and natural colors. Mr. Frankie kindly brought us to the room to make sure that we're happy with our choice of room upgrade. The Jade River and Hongtu Hall restaurants offer delicious dim sum and exquisite cantonese cuisine. Also, we felt special and delightful as we're greeted by the master chef from Jade River restaurant and he offered a complimentary fruit platter to us. Staffs at concierge were very helpful in giving information to go around the nearby areas, assisted us to make booking of online musuem tickets and train tickets. The location on historic Shamian island is truly an oasis of tranquility amid the hustle n bustle of the city.

Stayed in March 2024

Modern, clean, well appointed

Stayed in March 2024

The hair saloon overpriced.

The location was great, service rendered by Ms Li Y and Ms. Amy from the front desk was excellent. They went above and beyond.

Stayed in March 2024

Nothing

Everything.

Stayed in March 2024

the wifi need to be improved

everything are good except the wifi is terrible.

Stayed in January 2024

Not fully smoke free

Clean, spacious, comfortable, staff

Stayed in January 2024

Bathroom cleaning service could be better. It

Location great except traffic problems when returning to hotel at night or evening due to one v way in one way out.

Stayed in December 2023

N/a

Stayed in December 2023

location

Stayed in January 2024

Nothing. Everything was great.

The club lounge staff made our stay exceptionally wonderful. Great hospitality, attentive and quick actions, always greeting us with warm smiles and gave great recommendations on sightseeing. They prepared a complimentary birthday cake for my mum's 60th birthday and it made our stay memorable.

Stayed in December 2023

It’s location is also a limitation as going to Liwan area means a relatively long walk but it is ok if you want to explore Guangzhou or using taxi

The property is clean and well decorated though it has been around for quite sometime. The location within Shamian Guangzhou made it a great place to explore shamian at night. The dim sum restaurant at Level 2 is well worth a try.

Stayed in December 2023

Blind broken in room that needed fixing

Great friendly helpful staff, lovely surroundings

Stayed in December 2023

Atmosphere, good decoration in the lobby, good restaurants, room is comfortable and clean. Convenience to shopping centre and train stations. Lots of restaurants and parks in the neighbourhood.

Stayed in November 2023

NA

Located in historic Shamian island, the hotel is strategically located and near to Huangsha metro station. Rooms are large and clean. Complementary cookies are sent to our room everyday and there is attention to detail. Everything is amazing about White Swan Hotel

Stayed in December 2023

No change of hkd or euro to yuan The machine does nt work

Always good to stay at this hotel

Stayed in December 2023

Nothing.

Lovely hotel, staff were excellent and a great room.

Stayed in November 2023

There are a lot of tourists who aren’t hotel guests who come visit the hotel too during the day and evening so it can be quite noisy. There is no ability to crack open a window even a little bit so sometimes the room was very stuffy.

The world class service from all the staff made my experience very comfortable. Everyone I encountered was attentive to my needs and was welcoming. When there was a miscommunication with our booking, the staff made us feel cared for as we tried to sort it out. The view from our room was also beautiful. My mom and I stayed in a city view room and every morning we witnessed a beautiful sunrise illuminating the city and harbor. It was also quiet enough to stroll around the historic buildings and gardens in the morning.

Stayed in December 2023

Good

Stayed in November 2023