Often the western hot food was cold - I understand a buffet is hard to keep warm

A lot of options for varying tastes

Stayed in April 2024

We booked 3 rooms, furniture and bit old/dirty. Staff was very nice and kind but with limited English

Very elegant hotel, nice location, upgraded to Gold Room with top complimentary happy hour at Gold Lounge

Stayed in May 2024

Lift was slow The pool doesn’t have a view Housekeeping never cleaned the dirty cups and glasses throughout the whole stay but managed to keep everything else tidy!

The staff were amazing

Stayed in April 2024

The room is hot airconditioning is locked u cant addjust the room temp ,, the staff couldnt do anything they say oppen the window !!!

Stayed in April 2024

The difficulty of arranging simple things like our taxi to the airport. We were careful to explain we had 4 large cases and a small car was arranged leading to a very uncomfortable journey.

The room and Gold Lounge were excellent. Its location was also very good with many tourist sites and shopping malls within easy reach.

Stayed in April 2024

Staff couldn’t communicate in English. Although we are in China and not many speak English here, a high end business hotel not training staff to speak in at least basic english was hugely surprising

Stayed in April 2024

The furniture is a little worn out and carpets are slightly damaged like someone put out cigarettes there.

The people who work there are very nice and helpful. The rooms are big and comfortable. The view from the window is breathtaking.

Stayed in January 2024

breakfast not the best I had before in other hotel`s

The room was a great size room with all facilities required for a good holidays

Stayed in January 2024

Very old and badly maintained

Nice staff

Stayed in January 2024

The corridors were freezing and the property is slightly dated. Wouldn’t reccomend the location if you aren’t just coming for business

The room was huge and the bed was very comfortable. The staff put roses in the room for our anniversary which was a lovely touch. Big bath, massage chair, Japanese toilet. Lots to be happy with.

Stayed in December 2023

Gym, room, staff

Stayed in December 2023

This is my second stay here. I loved it the first time, the only thing I did not appreciate was the western food at breakfast but I must say this time I found it super good. Room service food was also great. The hotel is super clean

Stayed in November 2023

Excellent

Yes, Excellent. But, children need additional bed.

Stayed in October 2023

Not near good restaurants

Room comfortable

Stayed in September 2023

When I walked towards the elevator after a meeting, a security guard asked which floor I was going, saying he needed to register that. That’s very odd.

Well located, good facilities

Stayed in September 2023

Internet dignal

The staff. Location , food

Stayed in August 2023

Had to switch rooms three times on the first night - first room had no electricity in the outlets, second the bed not set up right and had a huge dip and the third had a broken light. The kettle in the last room won't shut off so water boils non-stop until you notice, by which point I was done and just put with it. Very strange moving across four room in a row and finding issues in each single one. Goes to show that this Fairmont can really use some more room check-ups. The manager was accommodating and great to communicate with but the night and morning shift staff was either defensive or did not bother apologizing for the inconvenience of moving three times past midnight. Also had staff claim they are from another department and therefore too busy to help moving luggage or breakfast staff generally not able to answer questions of the meal selection. Service here is a 2/5 so be warned.

Nice room layout and fairly comfortable. Good location in the commercial part of town that's pretty quiet on most days but also close to attractions.

Stayed in June 2023

Room service was so-so. The mini bar did not have beers. On the first day, the bottles of beer ordered to our room were not cold. Did not provide bottle opener. Also, the beers were very expensive compared to other similar star hotels, RMB 55,- for a bottle of 0.33L Tsingtao.

staff was kind and helpful. Provided lots of assistance and support for non-Chinese-speaking guests. The lobby was spacious and clean. The room was big and the reception employee upgraded to a room with a better view free of charge. All in all, very pleasant staying experience with Fairmont Hotel. Will definitely recommend it to friends.

Stayed in May 2023

We did ask for a change of room which was quickly organised - only because the a/c fan was a little noisy. The alternative room was perfect, so no complaints!

Luxurious hotel with excellent, helpful and friendly manager and staff. Good breakfast which was included.

Stayed in May 2023

The staff speaks only Chinese. You can order anything through a voice translator, which must be downloaded in advance. Google Translator, as you know, does not work.

The hotel is suitable for living, convenient location, clean enough.

Stayed in May 2023

I think they are just coming back to have overseas guests, so maybe the staff is not complete yet. I had some calls to the In room service where the staff could not speak english and I had to wait for someone who could and call again but sometimes they did not call me back, I had to. Not a huge problem though! I honestly thought the quality of the western food for breakfast (especially baked products) was very bad.

Excellent position, 5 minutes walk from Yonganli Metro Station. Nice and clean room. Staff was helpful and kind, special props to Eric!

Stayed in March 2023

Staff is extraemly lovely and helpful! very nice location and facilities. I enjoyed my stay and would love to come back in the future.

Stayed in February 2023

Comfortable

Stayed in November 2021

The smell of the room. Maybe because of the carpets and old curtains. The rooms need to be updated.

The location, the gym and the staff. The gold lounge was really good.

Stayed in October 2021