The bathroom smell, the swimming pool was on renovation somehow and there was some loud workers. Somehow farther from city you are better off in closer places as a tourist.

Rooms were ok, but old St Regis not renovated. Close to railway and subway about 5 min walk. Good fish restaurant downstairs and good breakfast.

Stayed in May 2024

The air conditioning was very poor. Laundry is very expensive and there was no room service (food).

Large room with comfortable bed and good amenities. There is also a convenience store downstairs which is very useful.

Stayed in May 2024

Cracks in bath tub, shower was not working properly but got fixed instantly

Upgraded room, very nice

Stayed in April 2024

Air conditioner was not working properly

Location, price and helpful staff

Stayed in April 2024

They staffs must speak English , there are few managers speaks English only. There is no guideline for tourists / places . To be a good hotel - they must have the facilities for the tourists.

Nice location , nearby Beijing’s main train/ subway station . Done Muslim / halal restaurants nearby . We were comfortable during our stay there

Stayed in April 2024

The one big issue we had is that the air conditioning wasn’t adjustable from the room or from the building. Basically we had up to 28C in the room cause they couldn’t turn it off.

Location, facilities especially the mini super market in the bundling and so on.

Stayed in April 2024

The AC was not working, only fan operation and was very hot at night, making it difficult to sleep

The location and the room

Stayed in April 2024

Hotel a bit dated.

Location was really good. Breakfast choice excellent.

Stayed in March 2024

The toilet and shower area is too small and slippery.

The room was big and spacious.

Stayed in December 2023

The bathroom has an interesting structure. You open the door and only see the toilet. I was looking for the shower and noticed a glass door on the bathroom wall. You have to open it, and it'll divide the bathroom so that you will only be able to see the shower. It was the first time I saw something like this.

Our room was super spacious, with two big queen beds and plenty of space for our clothes and shoes; there were two huge wardrobes. When we entered our room, I noticed a leak under the sink. They could not fix it, so they arranged another room with a better layout, and everything worked perfectly.

Stayed in November 2023

Breakfast was cold everyday, heat lamps didn’t help. Reception staff weren’t helpful in helping us try to book sightseeing tours even with google translate, yet I saw a man from reception on the day of checkout arranging to take a guest on his day off fir extra cash to Great Wall. He had told me it was too far to get there we arranged a private driver ourselves after research. Would be great if there was concierge available to assist for that. Our original room was so hot after two nights/5 I asked if they could move us we ended up with a better family room configuration. The air con was set at 24 and it was too hot so that wasn’t great we hardly slept. The design of bathroom was different didn’t really like g he saving shower and too my et in one space and then having a wet floor to use the bathroom. Housekeeping were great.

Location and how clean it was

Stayed in October 2023

Not all staff speak English. For some reason it is not possible to book a room with breakfast through Booking.

The renovation is quite fresh. There is a breakfast buffet, including European specialties. Location is 50/50. You can walk to the main shopping street and forbidden city, but more convenient by taxi.

Stayed in November 2023

The bathroom lights were a bit dim, not a problem generally unless for ladies trying to put on makeup

Very big room, good value for money.

Stayed in September 2023

Little bit of mold on the bathroom matt

Location great Room comfortable

Stayed in August 2023

We didn't like the bathroom as the bathroom without ventilation fan and the floor tiles was yoo sliperly.

We like the sraff at the counter, we remember one of the staff call Owen. The enviorment is good, all the working staffs are friendly and helpful.

Stayed in September 2023

Pool and changing rooms are slightly dilapidated, some staff could be a little rude and hard work even when using technology to communicate/translate. Laundry room requires you to download local apps which don't accept international cards. Vending machines also do not accept international cards. Rooms are slightly dated.

Upgraded room, large spacious and lots of storage. Very good shower and room cleaning was daily and fridge was a great addition for snack and drinks in the hot weather. WIFI was decent, the gym is good and the pool/changing rooms are slightly dilapidated. You need a swim hat for the pool which costs €11. Water left by cleaners daily. Bar had happy hour on beer.

Stayed in August 2023

Service at the front desk to check in was ridiculously rubbish. There were two female staff at the check in desk. One was serving the customer in front of me, but the other one was basically doing nothing and looking at me for at least 10 minutes knowing I was the next customer in the line. She didn’t even acknowledge or attempt to serve me until I got so fed up and went over to her and asked, “excuse me, are you serving?” The service was unfriendly and almost rude. Further, my family and I booked two large double rooms for 5 nights in Beijing and it was 4 of us. We were not offered any concierge service with our 4 large and 4 hand luggage. Very Very Poor Customer Service. Definitely not good!! Very very disappointed!!

Stayed in August 2023

Breakfast could be improved by having more variety or changed regularly, had the same items for 3 days.

Great huge room with a beautiful view, nice staff who were really helpful. Gym and swimming pool are great, Breakfast is OK. Location is not too far from the subway and you can even go directly to the Beijing railway station in less than 10 minutes walking.

Stayed in June 2023

Need to imrove english

I like breakfast and location. My children were swiming in pool every day.

Stayed in June 2023

Staff don’t speak English, became very difficult to solve problems.

Locations

Stayed in June 2023

The swimming pool was not working. Stuffs have no English.

Stayed in June 2023

No AC in the room, very hot when outside temperature was almost 30 degrees. The hotel is a downgraded and more tired version of it former self, when it was managed by the Marriot. Now the lobby is small and shared with 3-4 other venues. Breakfast is ok.

The location is excellent, next to the Beijing Railway Station. The rooms are big, and the spa center has saunas and a 25 meter long heated swimming pool for free use of guests. I think AC will be turned on for Summer months (I was there in April), and generally the hotel offers ok value for money.

Stayed in April 2023

The Aircon did not work and no room service, as advertised

Stayed in May 2024

I booked a room for 2 people that included breakfast. But it can only be eaten by one person. And have to pay one more person. I think it is unreasonable at all.

location

Stayed in April 2024