Bar closed quite early

Staff and room were fantastic! Lovely breakfast with great choices

Stayed in April 2024

Size of the room and it's location

Stayed in April 2024

The staff was not as fluent in English as I would have expected from a hotel of the stature.

It was a pleasure trip and the staff, the location, and the facility exceeded my expectations.

Stayed in March 2024

The Concierge spoke very poor English , this could be better

The hotel overall was superb and I will go back there again when in Shanghai

Stayed in April 2024

Great location and great service highly recommended

Stayed in December 2023

The care given to us by the staff was spectacular. We celebrated our 30th anniversary there. Our room was decorated along with champagne and cake.

Stayed in December 2023

the smoke smell of the corridor

location and room size

Stayed in October 2023

The hotel was boring. The 6th floor terrace was occupied by an Italian restaurant that closes at 10:30pm on week days and midnight on weekends, what a waste of the night time view and their whisky bar. Far better to have a speak easy? Live music? Every time I went back to the hotel before midnight, it looked empty and felt lifeless. The basement arcade was largely deserted, Varsace Home left behind their sign. Didn't get the party-people-dancing-down-grand-staircase vibe as shown on their in-room hotel presentation channel.

Lovely stay overall. My Deluxe King room was great and looked just like the photos; spacious, clean and comfy. The staff were very welcoming and helpful with my requests. Breakfast was delicious, I had both the buffet and menu options, Eastern and Western, English and Continental. The meals I ordered for room service were just as tasty. The swimming pool was wonderful along with the sauna/steam room in the men's changing room. Gym did the job for me with some free weights and cable. Location was perfect for a leisurely walk to The Bund plus there was one metro station not too far from the hotel.

Stayed in November 2023

- either I did not find the business center or there is none - in the evening I wanted to work somewhere in silence and have a drink, unfortunately the hotel does not have a 24/7 hotel bar

- excellent hotel with absolutely fantastic staff and great service - there will be multiple room service per day - the location of the hotel is amazing - the restaurant of the hotel offers an amazing view on Shanghai's skyline - the whirlpool of the hotel offers an amazing view on Shanghai's skyline - the spa is huge and absolutely wonderful - the breakfast is super tasty and totally worth the money - the rooms and the infrastructure is totally modern and new - I will definitely come again! Thank you for the amazing stay!

Stayed in November 2023

Nothing

It’s amazing!

Stayed in November 2023

Amazing breakfast, lovely staff, beautiful spacious room. The spa is great as well!

Stayed in October 2023

Breakfast not as many as choices compared to other same level hotel, and some of the staff work there not helpful

Most of the staff were very friendly. Rooms are very comfortable and nice view

Stayed in October 2023

-1 contributed by the unpleasant experience during breakfast, the manager was arrogant and unprofessional when informing us about dress code in the dining area. It is not clearly mentioned in any instructions that slippers are not allowed, if the property really think it matters, please bake it in the check-in signature paper.

7-star house keeping, both staffs and their work. Super view in the room, well organized functions. Good value of their Chinese restaurant, nice food, professional service.

Stayed in September 2023

Breakfast was exceptional, staff very helpful. The design and build of the Hotel is 5 star...quality everywhere you look.

Stayed in September 2023

-food can be better

-new -clean -service is good

Stayed in September 2023

nothing

location is good, room with a nice view. And all the staff are friendly.

Stayed in September 2023

Super location — friendly and helpful staff — good breakfasts — smart guests — we will be returning to this wonderful hotel

Stayed in August 2023

great value

great location

Stayed in March 2023

everything is perfect in this hotel, we always stay there when we go to Shanghai

Stayed in September 2022

soundproof between rooms or from the outside is not well food is just okay

ambiance is good staff are nice

Stayed in January 2022

great property and lovely setting. the bedroom was amazing with a lovely balcony view Also the customer service from Azarika was excellent!

Stayed in January 2022

No comments

The breakfast was amazing as well as all the amenities. It was an unforgettable experience itself!

Stayed in July 2021

However, the room wasn't clean enough, especially the bathroom. We had an unpleasant experience with the bathtub and the toilet. The staff tried to solve the problem, however, the stay was not as we expected.

The hotel is not far from the bund.

Stayed in February 2024

The hotel put us in a terrace suite without any view, even with construction work going on outside.

I like the architecture of the hotel and the taste of the breakfast

Stayed in June 2023