No. 2 Guohuo Road, Shangcheng, 310001 Hangzhou, China
#15 of 96 hotels in Hangzhou
Guests' ChoiceBased on 50 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
8.5
Facilities
8.7
Staff
8.7
Value for money
7.8
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Showing 1 – 25
Reviewed: 2 May 2024
Juliane
ChinaThe location is very different than what is advertised here. It’s not located directly on the lake shore, which has been very disappointing for us, since this has been the main purpose of our booking.
The hotel is stylish and rooms are spacious.
Stayed in March 2024
Reviewed: 10 January 2024
Karmen
Hong KongThe service in the restaurant (breakfast) was average. The area of the lobby was quite windy and cold. Room was a bit small and no view at all. There isn't any luggage stands / racks inside the room and you need to put your luggage on the floor to unpack.
The room was cozy and clean. The staffs were friendly and helpful. The location of the hotel was good. You can walk to the west lake. We got welcome drinks at the bar and the waiters were all very kind.
Stayed in December 2023
Reviewed: 3 January 2024
Joanne
SingaporeClean and big room. Very comfortable bed. Very convenient location. Bathroom is big
Stayed in December 2023
Reviewed: 1 January 2024
Cletus
SingaporeThe deco of the hotel. Intimate and warm.
Deco very modern and swanky!
Stayed in January 2024
Reviewed: 26 December 2023
Ying
United StatesThe day we checked in, there was some construction right next to the hotel and we could hear the drilling during the day, but the work stopped a day later so everything was fine.
Great location, great staff. Joey, the hotel manager, was extremely helpful in getting us a free upgrade to the king loft with other amenities. Kids loved the two floors and we enjoyed the huge living room too! Will definitely book again!
Stayed in December 2023
Reviewed: 24 December 2023
Chin
MalaysiaIt was difficult to get to the hotel, the location map showed the checkpoint area incorrectly from subway. resulting in us walking an hour to get into the hotel sometime in winter -1'c and seek for 5 peoples how to get to.
Modern Design Hotel, faciliate all very good with Dyson hair dryer in toilet.
Stayed in December 2023
Reviewed: 13 December 2023
Xh2023
SingaporeNo washing and dryer machine
The hotel room is very spacious and clean, the location is convenient, hotel staff are friendly
Stayed in December 2023
Reviewed: 12 December 2023
Thian
SingaporeThe room is rather small for 2 people, an adult and a teenager. No nice view from the window. I am not sure we could see the West Lake from the hotel.
It is located in a quiet location of the city. The West Lake and the nearby shopping centres are all within walking distance. Excellent in term of location.
Stayed in October 2023
Reviewed: 10 December 2023
Vero
SpainThe location indicated in booking in the map is not correct. It seems to be near the lake and it is not. In fact that was a big problem for us to locate the hotel. This should be corrected immediately, as we spent like 20 minutes wandering the streets with our luggage and feeling confused. On the other hand, at the check-in we were asked to pay a 2000CNY deposit, which was more than double of the price of the room (we were staying just one night for a price of 900CNY). This was not informed in advanced and was not mentioned anywhere on the reservation. Considering these 2 details, we would not chose the same hotel for a future stay.
The hotel is very new and well decorated. The room has lots of details and was very clean and well equipped. The staff was nice, although I would have expected them to communicate better in English considering this is a western chain of hotels.
Stayed in November 2023
Reviewed: 4 December 2023
Jasline
SingaporePersonally, I think not worth the price. The breakfast is only so so and the room is not very clean as expected.
The bed is quite comfortable and location is fine.
Stayed in November 2023
Reviewed: 1 December 2023
Lucrecia
ArgentinaBreakfast had few international options. Staff dont speak good English. Very difficult to understand.
Beautiful Design, modern style, and big bedrooms.
Stayed in November 2023
Reviewed: 29 November 2023
Janin
SingaporeLocation not super central but short walk from west lake which is good. Away from the crazy crowds.
Very comfortable room. New building. There’s Dyson hair dryer! 😄godsend. Room big.
Stayed in November 2023
Reviewed: 28 November 2023
Bell
ThailandThe hotel charges a very high deposit when check-in (almost one-third of the total price) The staff informed me that if you pay by card, you have to wait up to 7 days after check-out until you get the deposit back. HOWEVER, they also informed me that I should pay by Alipay as it only takes 2 hours to get the deposit back after check- out. I paid the deposit by Alipay as they said but I still have not got the money back anyways :(
The room is spacious and spacious. The hotel itself is located in a good location. You can access many streets by walking in a short distances from the hotel.
Stayed in November 2023
Reviewed: 27 November 2023
Tong-earn
SingaporeOnly one chair. Lifts a bit too dimly lit.
Friendly staff. Helped us when our Alipay had problem with our taxi booking. Her name is Iris Li Pin. She deserves recognition. Also liked the hair dryer, toilet and shower.
Stayed in November 2023
Reviewed: 18 November 2023
Kok
AustraliaThe temperature cannot be adjusted in the room… it malfunctioned and the room became too hot!
The great ambience and modern facilities; plus the free beverage in the afternoon after returning home from a day out touring was an extra-nice nice touch!
Stayed in November 2023
Reviewed: 11 November 2023
Cindy
SingaporeRoom can be a little dim.
Its a relatively new and trendy hotel. Location is perfect, 10mins walk from West lake/shopping area. Service is impeccable, everyone is friendly and helpful. Room is equipped with smart roller blinds, Nespresso, Dyson hair dryer. Enjoyed our stay here.
Stayed in November 2023
Reviewed: 21 October 2023
Haiying
United StatesSize of the room
Stayed in October 2023
Reviewed: 7 October 2023
Eve
SingaporeNone
Big and spacious room. 2 double beds allow can sleep 4 pax. Cozy sitting area. Clean and comfortable. Fantastic location. Very Modern concept.
Stayed in September 2023
Reviewed: 3 October 2023
Hsing
TaiwanVery Comfortable
Stayed in October 2023
Reviewed: 29 July 2023
Xuewei
AustraliaSlightly small
new
Stayed in July 2023
Reviewed: 13 July 2023
Lixin
AustraliaOpen restaurant
Design, location
Stayed in July 2023
Reviewed: 18 January 2023
Peng
Chinaking bed room is quite small and not really meet my expectation.
breakfast is good enough for asian taste.
Stayed in January 2023
Reviewed: 29 September 2022
András
Hungaryi liked everything about the hotel
Amazing hotel, comfy room, nice design!
Stayed in September 2022
Reviewed: 4 November 2023
James
MalaysiaFairly nearby the West Lake but my room had no view definitely. The neighborhood wasn’t exactly a very posh area either.
Stayed in October 2023
Showing 1 – 25
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