789 East NanJing Road, Huangpu, 200001 Shanghai, China
#109 of 317 hotels in Shanghai
Guests' ChoiceBased on 162 hotel reviews
8.1Cleanliness
8.7
Comfort
8.8
Location
9.4
Facilities
8.4
Staff
8.2
Value for money
7.8
Free WiFi
7.7
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End of dialog contentReviewed: 23 May 2024
Noor
KuwaitThe elevators were not ideal as not all reach the ground floor. They were usually busy and moving luggage was not the easiest.
The location is superb and breakfast was great with many options!
Stayed in April 2024
Reviewed: 20 May 2024
Paul
AustraliaExpensive : Checkin is unusual location
Location is brilliant rooms are Comfortable Breakfast is great
Stayed in May 2024
Reviewed: 15 May 2024
May
ThailandLocation and breakfast
Stayed in May 2024
Reviewed: 13 May 2024
Abdullah
KuwaitCheck in, counter was too busy Took us 30min to wait Customer service were too slow and her/his English was poor. Also because of the card insurance stuff procedure took a long time Couldn't connect to the wifi
The room size, location, cleanliness
Stayed in April 2024
Reviewed: 10 May 2024
Osman
MalawiBreakfast was ok. Could have been better.
Stayed in May 2024
Reviewed: 3 May 2024
-rita
South KoreaHardly found a staff member who can speak English. The first day the pool was closed for renovation and we were not informed in advance.
The location is very convenient and breakfast was extremely various and yummy. The pool has a smaller pond with warmer water, perfect for children. Nespresso machine and pods inside the room!
Stayed in April 2024
Reviewed: 2 May 2024
Kian
BelgiumCrowdy and too much traffic around
Very busy area
Stayed in April 2024
Reviewed: 29 April 2024
Kherlenbaatar
MongoliaYes
Yes
Stayed in April 2024
Reviewed: 27 April 2024
Babak
United Arab EmiratesUnfortunately in China majority even can not undesrtand one English word !!!
Location is great in Nanjing Road
Stayed in April 2024
Reviewed: 18 April 2024
Sunny
ThailandElevator systems are a little bit confusing.
Amazing location just above walking street. Comfy room, helpful staff.
Stayed in March 2024
Reviewed: 18 March 2024
Josephine
MalaysiaToilets can be refurbished if possible. Water pressure very low.
Very clean hotel. Staff are mostly polite and helpful. Superb location.
Stayed in March 2024
Reviewed: 15 March 2024
Thea
SingaporeNone
Location
Stayed in March 2024
Reviewed: 18 January 2024
Jamie
PhilippinesGreat location and exceptional facilities!
Stayed in January 2024
Reviewed: 8 January 2024
Ka
Taiwanmy personal facial lotion, facial serum was being used, or touched. Since I'm always travelling, so I know how much I would use for the trip. I didnt report to the hotel, coz no evidence, and I dont want to make people a bad day.
the room is perfect, everything is so nice, even the tooth brush, shower gel, room view. very good nice room
Stayed in December 2023
Reviewed: 26 December 2023
Bvelickovic
SloveniaMaybe more option for continental breakfast.
Everything is perfect. Everyone is nice and polite. Hotel is on main street for shopping. View is perfect.
Stayed in December 2023
Reviewed: 4 December 2023
Naruemol
ThailandThe air conditioner in the room is not cool . In the night it so hot that I had wake up . I request to change the room since day 1 . But your staff come to check and say everything it’s ok and bring the fan to me . It’s not ok for me I paid for 4 nights .
Perfect location
Stayed in December 2023
Reviewed: 15 November 2023
Søren
DenmarkThe room had difficulties with the electric curtain. The drain in the bathtub didn't work properly. Both minor things.
Great service. Rooms were spacious and clean, and the view was amazing. Gym was decent enough
Stayed in November 2023
Reviewed: 8 November 2023
Manjusha
IndiaCheck in was simply atrocious big que and only two counters it took me 50 minutes to reach the check in counter and staff was very unfriendly and unprofessional.
Breakfast didn’t start till 6.30am so I had to leave without breakfast it was poor timing
Stayed in November 2023
Reviewed: 7 November 2023
Louis
QatarExcellent location, very helpful staff
Stayed in October 2023
Reviewed: 2 November 2023
Lee
MalaysiaMost of the staff do not speak decent English. Check-in is slow. The check-in staff is ignorant and asked me whether I have got a China visa when I am a citizen of a country that allows me 15 day visa free stay in China. The Hotel should provide a guidebook and a transport map of Shanghai which would be helpful. The concierge staff do not seem to know Shanghai well. ☹️A Middle aged concierge gave me the wrong train line to take.
Great location and facilities.
Stayed in October 2023
Reviewed: 30 October 2023
Jessie
SingaporeToilet Vanity top is too small , The booking for some room was not given accordingly to our booking .
Location is excellent , room layout not there fantastic and breakfast spread is ok but service staff at Breakfast is not that hygience .
Stayed in October 2023
Reviewed: 6 October 2023
Eileen
SingaporeNone
Location, comfort and cleanliness
Stayed in October 2023
Reviewed: 4 October 2023
Abdualrahman
KuwaitThe decoration , hotel lobby
The staff , location , room , the concierge
Stayed in October 2023
Reviewed: 24 September 2023
Alexandre
ThailandDaily cleaning was a bit light, beds not made properly, I think this is not acceptable for the standards of Conrad Concierge needs training We asked for table reservation and he keep saying this or this place is closed while it was not. Hotel is a bit a labyrinth, you have to take 2-3 different elevators to reach your room
The location is great, 30 meters from best shopping street and it’s in the heart of it Breakfast was good Bed comfy, good soundproof, slept very well Most of staff speak decent English
Stayed in September 2023
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