None.

first 5 stars hotel in Chengdu, prime location and staffs are very helpful.

Stayed in April 2024

The carpets in the hallway could use a cleaning.

This was an older Crowne facility. I had a very nice suite. That was a surprise. It was very clean and well appointed. The price was about what I expected, but within line with what I wanted to pay. The people who cleaned the rooms were wonderful. I got food poisoning in Chengdu at a restaurant. They brought me a lot of extra water, etc. The concierge services were wonderful. When I booked, I talked to Kevin. He gave me a lot of information about Chengdu even before I got there. He referred me to Leo when I arrived in Chengdu. Leo really helped me a lot. Chengdu is so big and, if you are there to see the city, distances between places are long. The buses are full and the subway system is currently torn up to provide new lines. Leo hooked me up with a family who are taxi drivers. It was really easy to get from place to place. And, the cost, reasonable. Leo also gave me a lot of information about Chengdu that was highly useful. He really took time with me. When I was sick, I ordered room service a couple of times. It was inexpensive and timely. The food was good. The breakfast buffet is huge. Things are replenished frequently and there are interesting offerings both Chinese and Western. I feel that the "team" atmosphere of the hotel helped me make use of limited time in Chengdu. I was there for four days.

Stayed in April 2024

Shawn thank you for your help

Stayed in April 2024

Breakfast was a great selection of both Chinese and Western foods. Room was clean and tidy.

Stayed in March 2024

The room was a bit smelly. We were particularly looking forward to have a non-smoking room, so we were disappointed with the cigarette smell.

The breakfast was tasty and the staff were friendly and helpful.

Stayed in April 2024

The hotel staff is excellent. The room is comfy and breakfast is outstanding.

Stayed in April 2024

Receptionists like Cassie and M. Zhang are very friendly and helpful.

An excellent location!

Stayed in April 2024

Old facilities and the room is small.

Location is so convenient

Stayed in April 2024

The location of the hotel is perfect; very central and within a 10 minute walk of a metro stop. Moreover, the staff were very friendly and helpful. My friends and I needed help with our room arrangements upon arrival, and the staff were more than happy to help and were very accommodating. I can’t speak more highly of them.

Stayed in April 2024

Location. Great support by Tina and Evan

Stayed in April 2024

The only thing that I didn't like was there was almost no internet access through VPN. When I asked about it, one of the front desk man told me in official language that this hotel establishment forbids the use of VPN as per government law, and I was trying to break the law, again in very official language. He also said foreigners like me have to buy tickets for the Panda base visit. I spent 110 yuans on 2 tickets, only to find out that I am free to enter there because I am 76 years old already. I have mentioned this indigence to the front desk but there were no response at all.

Stayed in March 2024

Location

Thanks for Christina at the reception she’s very helpful and nice. Thanks again nice stay

Stayed in March 2024

shower area is too noisy when switch on the water tap.

Good location

Stayed in March 2024

Location, friendly staff. Staff is always there to help with our questions. Great hotel to stay in as it is near to the shopping area and really easy to access.

Stayed in March 2024

no

shawn。very nice andgoood

Stayed in March 2024

There was a large trade fair on at the hotel during my visit which did disrupt the service a little, but the staff were apologetic and managed well.

Tina, in Reception, was lovely, as were all the staff!

Stayed in March 2024

Nice location , clean rooms, wonderful staff !

Stayed in March 2024

Staff were lovely. Location is amazing and services were excellent.

Stayed in February 2024

Location

Stayed in March 2024

Only issue was that there was no main light for the room, as the lights were provided only via desk lamps and so could be quite dark. There's a bathtub but small and quite shallow and common to splash the water out when getting out of it.

The hotel is conveniently located Zongfu Street, a short walk to the bustling Chunxi Road Pedestrian Shopping Street (and also to the Metro Station) and also IFS where airport shuttle buses stopped. (it only takes about 10mins walk) There are lots of eateries, departmental stores, shopping centers and even night markets nearby, very convenient! The hotel is big tall and from afar, you can see it. There are 6 lifts. We arrived at the hotel past 1am (as our plane landed at 1020pm at Tianfu Airport and after clearing immigration, we took the airport shuttle bus that took 75mins). We were welcomed by the friendly staff. And we were given vouchers for the welcome drink (which we could exchange anytime throughout our stay). We requested rooms to be near to one another, and all the 3 rooms were indeed near to each other. Thanks to the staff. And the rooms were quite spacious although a little dated. We had windows view and had a good bird eye's view from our windows. But beds were comfortable and we rested well. The toilet was ok, bright and provided all the necessary toiletries items. Quite good TV channels, local and international ones. But it would be perfect if they can provide a list of TV channels to guide instead of letting us to scroll through one-by-one. We also had the buffet breakfast at the restaurant (located at level 25, instead of level 2 due to the exhibition fair). It was heavenly. The spread was marvelous and great, so many things to eat, comprising of local, asian and western cuisines. Staff were friendly and efficient. This was also the place we got our welcome drink, which you can have softdrinks, fruit juices and even beer/wine! And on the day of our checkout, staff was so friendly and gave us souvenirs to thank us for bearing with the "renovation and setting up" works that caused us inconveniences. They also happily help us safekept our luggages as our flight was late at night but checkout at 12pm.

Stayed in March 2024

Location is central. The room is spacious and comfortable. Breakfast is good. The Grill Room restaurant on the 25th fl. is recommended.

Stayed in March 2024

Non.

Very convenient. Rooms are big and clean. Staff are very friendly and helpful. They allowed an early check-in because we arrived at 8am. Very grateful.

Stayed in March 2024

Interior would need some freshen up.

Location and staff especially friendly and helpful . Check in was smooth and effortless . York Wang of front desk provided with a pleasant customer service experience.

Stayed in March 2024

shower temperature was not stable.

so beautiful location. just located in the middle of the city where the shopping mall center. friendly staff.

Stayed in February 2024