The shower ran cooler in the middle of showering and the toilet smelled a little of drains.

Location was perfect for visiting the ancient town. Breakfast was good. The layout of the hotel was interesting and liked that there were several entrances into the old town. Staff were attentive especially Kokole (? spelling) who cleaned the three rooms we occupied. On the last night, she even left the door to the safe opened as a reminder that I had items in the safe. Very thoughtful. The hotel compound was beautiful and well maintained. Shame there were no balconies to sit and view the gardens from the upstairs rooms.

Stayed in April 2024

everything is good

Great Location, beautiful senary. I like the villa style room. If the weather is good, have a very good view of Yulong mountain. Staff is friendly and helpful. There is a small private door to the old town which is super convinient. The Chinese restaurant is very good and value the money.

Stayed in March 2024

The pillows, too soft.

The service and breakfast

Stayed in April 2024

Air conditioning not intuitive to use.

Facilities: swimming pool, gym, restaurants. Ideally located right next to the old town of Lijiang. Staff very friendly and helpful.

Stayed in March 2024

the toilet is separated to the bed by a curtain. Would be much better if it is a sliding door

Big room, quiet, fully equipped

Stayed in March 2024

Kid‘s corner is a little small and the lighting is not good.

Have stayed in more than 20 IHG hotels in different countries， Lijiang Hefu is the best one both on service and facities. Every staff is kind and ready to help.

Stayed in February 2024

Interior design is so beautiful

Stayed in December 2023

The traffic of Xianghe road in front of resort is not good.

The breakfast was good, lot of choices and delicious. The location is super. The resort has their own private access to the ancient town with security guards. The resort is quiet and lovely. We enjoyed the time in this resort.

Stayed in December 2023

Nothing.

Excellent location adjoining the ancient city. Great facilities. Resort style hotel. Very good service. Staff attentive and eager to help. Some staff speak English. Hotel a good choice for international travellers.

Stayed in November 2023

Good Location

Stayed in October 2023

Nothing!

Beautiful elegant property that is very oriental, reflects ancient china architecture. Staff at front desk is friendly, and the staff at the asian restaurant is very friendly- i have to mention Winnie, the restaurant staff who served us who is extremely pleasant, friendly and courteous! She made us feel very comfortable and welcomed, and was very observant that my partner and i preferred vegetables to meat/seafood when we had our tomyum buffet(which is excellent, comparable to Singapore’s standard), and served extra basket of vegetables. She gave us a free pizza on her own accord because it took them 15 mins to serve us buffet although honestly it wasn’t long?!? Their porters, front desk staff were so helpful!! One of them (i cant remember his name) took the extra effort to help us book e- tickets to yu long xue shan, when we didn’t know we had to do so in advance via baidu app. Will definitely be back again, if i come back to Lijiang.

Stayed in November 2023

Staffs are not good at English.

The location is superb. The hotel design is eye-catching. Room facilities are modern.

Stayed in November 2023

nothing

the staff were very helpful, especially those at the concierge and the housekeeping who provided exemplary services

Stayed in October 2023

Lack of English proficient speakers, it took 10 minutes to order an iced latte and americano for room service.

Free photoshoot, comfy bed, free room upgrade, great restaurant and location

Stayed in October 2023

N/A

Very clean and safe

Stayed in October 2023

The food is 100% Chinese. If you don’t like Chinese food you will have to settle on very basic western food.

The location is superb, just on the border of the old city which makes it very easy to travel there.

Stayed in October 2023

No elevators though just two floors

Wonderful experience. The hotel is close to the old town but quiet at night. The architecture is similar to the old town.

Stayed in September 2023

Beautifully crafted hotel, large and spacious rooms and facilities, wonderful pool and spa area and in a fantastic location to visit LiJiang Old Town and surrounding areas. Excellent service. One of the best hotel experiences we have ever had.

Stayed in September 2023

Great view at the lobby and breakfast area. clean and spacious room. peaceful in a relatively busy ancient town.

Stayed in April 2023

both hot tubs and the steam room was not working. service was very slow, we sat in the lobby and ordered drinks and waited over an hour. when we reminded them, they acted like we had not ordered anything

beautiful setting, great breakfast, comfortable bed

Stayed in April 2023

Maybe that that location is on the quiet side of old town instead of the nightlife district (nothing a 15 minute walk won't solve) - but the nightlife district isn't really why people go to Lijiang, so it wouldn't be an issue for most people.

This hotel compound is AMAZING! Definitely one of the best in Lijiang, massive value for money. Our room was huge, like a small apartment - with beautiful ancient Chinese interior design. It feels like a true Lijiang experience, with gorgeous architecture and the design of the villa compound. Conveniently located right next to Old Town (take the side door). The side door takes you to a quieter area of Old Town (still has all the same stuff, but with fewer crowds). Having the hotel close to the road makes it possible to travel out of Lijiang for day trips easily. Has a gym, pool, good restaurants, a cafe with mountain views....you really couldn't ask for any more. Also this is the first hotel I've seen in China give your multiple free soft drinks with your room, it's a nice touch. They also give you authentic Yunnan tea and a tea set in your room to really round out the experience.

Stayed in January 2023

I could not stay at Intercontinental and they relocated me to another hotel. They should have kept the same day rates as Intercontinental. The alternative hotel was more expensive

It was covid period and I could not checkin in the hotel when I arrived. The staff immediately took me to a sister hotel, which was a walking distance. The hotel was also high quality facilities. Both hotels have prime location by the old town

Stayed in December 2022

Beautiful hotel! Lovely, helpful staff and an incredible view! We had a fantastic stay.

Stayed in December 2022

The only issues I had were that my room was much closer to the north gate to the ancient city, but it was closed due to covid. The other issue was the menu for Basil restaurant is very restricted, one of the shortest menus I have seen in a long time.

The hotel is at a great location just near the ancient city. The lounge bar has the most amazing view of the Jade Dragon Mountain, and it is a great place to have a coffee or a drink both during the day or in the evening. The room is very comfortable, the bathtub is amazing, the whole room feels like a home and cozy. The hotel was great to organize a car to take me to the mountain, with a driver very trustful all day. I would definitely come back to the hotel.

Stayed in July 2022