I did not like it when they asked me to give the hotel a 'good' rating. That is MY choice to do so. I've stayed there before so I know how good it is.

The room was not satisfactory when I booked a suite but in no time at all they moved my rooms and I did not have to do anything. They also gave me a complimetary bowl of fruit. Also the breakfast service was much better. The gym was also really good. I like working out there.

Stayed in April 2024

that we needed to collect the toothpaste from the counter

staff that went the extra mile to make my stay comfortable

Stayed in March 2024

Everything is OK and near to railway station.

Stayed in February 2024

The double room little small

Clean, very close to shopping centre, friendly staff, facilities, quiet, good value, breakfast

Stayed in December 2023

Price, it's doubled since Pullman stepped in.

Room comfort and location

Stayed in September 2023

Nil

Good location

Stayed in October 2023

I asked for receipt with reception, they said you have to asked with Booking.com. Then I asked with Booking.com, they told me to asked with Hotel. ????

Good location, Nice hotel. I love it

Stayed in October 2023

Breakfast was excellent with many different options.

Stayed in October 2023

The wall is pretty thin so I was waken up by screaming kids or people in other room opening/closing their doors many quite a few times early in the morning. Also the swimming pool is always packed with kids taking swimming classes, not very hotel guests friendly.

Pretty good hotel staff, location is not half bad, Wi-Fi is ok throughout the property.

Stayed in June 2023

Internet, bad conection

Every thing was very OK

Stayed in June 2023

as a business traveller you expect a wifi that works. the wifi was very weak and never stable during the total stay

Stayed in June 2023

The location is quite far from real Jingan. Breakfast a bit unorganized

Nice room, very nice staff at concierge. good location close to subway and railways.

Stayed in April 2023

The Pullman is ideally located by the Shanghai Railway Station and the Metro (Lines 1, 3 and 4). I have stayed here before and have been impressed by the staff, facilities, and overall service.

Stayed in May 2023

Getting a cab can be a wait - but that’s not the fault of the hotel.

Always great. The staff are very patient. As a foreigner I don’t understand Chinese. they don’t much understand either but they went to a great length to help me.

Stayed in April 2023

Whilst the hotel provided both Western and Asian food for breakfast, I was a bit disappointed by the Western choices, especially as Shanghai is consistently highlighted as the most international city in China.

I liked the location as it is right next to line 1 Metro and very near the Shanghai Train Station, which is very convenient. The room was spacious and pleasant. I found all the staff professional and friendly. I would consider staying there again.

Stayed in March 2023

Make sure you leave the nearby subway station from the correct entrance or you may be walking around for a bit.

Very friendly staff.

Stayed in January 2023

size of the room quite small

Nice and convenient hotel just in front of Shanghai railway station

Stayed in October 2022

The bed mattress is too soft. The room service did not pay attention as we had extra shampoo but no lotion! The coffee capsule gave 4 but no more if you ask more, you will have instant coffee instead. So, we went lounge for coffee!

Staycation in town. the location could easily reach the Metro. The executive lounge well met our expectation, lounge open from 13pm to 21pm, had juice in the afternoon and happy hour from 17pm. The happy hour is above the expectation. We used the swimming pool which was mostly occupied by children with swimming pool membership. The breakfast serve since 6.30, turns out the fried dumpling sausage were all cold when we came at 9am. We could not find the forks and knifes. NO one will greeting or ask if need for coffee. The management is lack of training. Thanks to the reservation team, we got upgraded to room with bathtub, love it.

Stayed in February 2022

The location is not as central as I would have preferred, but a quick metro or taxi ride and you can be in the heart of the city. Due to the Spring Festival, some amenities were limited (ie spa, gym hours, etc).

Had a really great stay at the Pullman on a recent trip to Shanghai. Check-in was super efficient and the staff was very friendly. Spacious rooms, comfy bed, and pillows, and loved the fluffy towels in the bathroom. Loved having the Nespresso machine in my room. The gym and pool exceeded my expectation.

Stayed in February 2022

The location compared to other hotels within Shanghai is not everyones first pick. It is ok as one can easily get to a metro station but the view and opportunities around the hotel can be a bit boring.

As the air conditioning was faulty in the room we booked and the very helpful staff was not able to fix it we had been upgraded to a suite very promptly without even asking for it. The staff was incredibly professional and our stay had been wonderful. This was an amazing experience. The room (suite) was so big we could loose sight of each other :-) The bed and all facilities were first rate. The breakfast with a large variety of Asien and Western foods was fantastic. I can highly recommend this hotel and will be staying there again if the opportunity arises.

Stayed in December 2021

-Room card is not flexible. -The quality of Coffee/ Milk/ Yogurt remain to be improved.

- The location is perfect, convenient for travelling, just nearby the SH railway station and not far away from city center.

Stayed in January 2022

pay more service fee when check in; need to pay more money if you want to laundry

clean, good location, really quiet as well

Stayed in January 2022

The attitude of stuff is definitely not the 5 star hotel level, the atmosphere is not very welcoming, manager in the restaurant during the breakfast was even rude, when we have asked for help with the tea kettle( it was broken as many other things) Only the reception is polite and nice. The pool facilities were poor : no towels in the bathroom and in the swimming area, very cold in the changing room, and the numbers on the lockers do not match with the number on the key. Uncomfortable temperature in the room and too dry air, with no possibility to change the settings of the AC.

convenient location, breakfast(food) was nice, nice benefits for executive room , the price is very affordable.

Stayed in January 2022

nothing.

staff are excellent.

Stayed in January 2022