The hotel is a high-class hotel, great rooms with nice beds and shower, very clean. The front desk team is very helpful. Duty manager Jim helped me a lot. Nice lobby restaurant and shuttle to the fair.

Stayed in May 2024

The reception staff did not know enough English to sort out problems. I contacted the property on the 23 rd to say that I was only going to arrive a day late as I had to re organise my trip due to Emerites floods. So I had to push back my first hotel 2 days( closer to the show) and only arrive one day later at the Hilton. So I checked in on the 25 th instead of the 24 th, but told them to keep the room for me and that I was happy to pay for it due late notice and it being out of my control. Everything went fine with check in, the room was in my name and I had supper and put it to my room and everything was correct. Then on the night of the 26 th. I put drinks and supper to my room again, only to be told that my room 1915, had been cancelled and it was in someone else’s name. Pure mayhem. The reception could not sort it out. I was worried about this new guest putting bills on my room and I was also leaving early to catch the train to Chou Zhou and only coming back late the following night. I was travelling on my own and was so worried that someone would arrive in my room in the middle of the night. My bill is a complete mess, I cannot make any sense of it. It’s not in my business’s name and it says I am from America, which my bookkeeper will not be able to sort out.

It was a comfortable hotel, with plenty of choices of restaurants.

Stayed in April 2024

Room price is expensive for the quality of the room offered. Paid for 3 people in one room but had to pay extra for the third bed. Where were they expecting the third person to sleep? On the floor!

Good location,

Stayed in April 2024

Alan is very nice

Alan is very nice

Stayed in April 2024

Room was too hot.I couldn’t sleep all night. I suppose the hotel air conditioner can’t supprt all the rooms in busy days and they turn it off around 3:00 AM. Reception couldn’t speak English. You have to wait a very long time for check in and check out.and staff were not enough to answer the guests. I asked for a bottle of water it took them around one hour. When I asked them the reason they said, they have sent with a robot. Which was calling by phone and speaking chinese. How could I imagine what was going on!?

Breakfast

Stayed in April 2024

I like everything about the property the food everything is great and also thank you to Vincent and Nicole they been so nice

Stayed in April 2024

bed comfortable, nice view from the window, amazing breakfast.

Stayed in April 2024

Location is a little away from everything we wanted to see but we were there for business so it was fine

The staff are absolutely 10/10 . They are courteous and tender to every need to ensure quick and efficient check in especially Dominic and Allan who checked us in and answered all the questions. Really can’t praise the staff anymore just terrific

Stayed in April 2024

Nothing bad about the hotel. The only thing I wish they have is a 24 hour gym. A late night workout helps to adjust jet lag.

Staffs are friendly and helpful, especially Kevin at the front desk. The place is clean and room service is responsive.

Stayed in March 2024

In the reception Mr. Jim Tan is the best he speaks very good english and he helped us around the city for good shopping and restaurants Also Grace was very helpful Thank you guys for this

Stayed in March 2024

The Hilton is very nice the front desk Vincent is good

The Hilton is very nice the front desk Vincent is good

Stayed in March 2024

I arrived in Guangzou for my first time and had no way of paying for a taxi. My cards were not accepted. Thanks to Mr Tony's help I was able to check in, he paid for the taxi and even gave me presents for my birthday. What was supposed to be a horrible day ended well because the hotel staff assisted me beyond what I could have expected. I will never forget it. Many thanks to Tony and all the staff at Hilton.

Stayed in March 2024

the service the room the food all was realy super good

Stayed in March 2024

I enjoyed the hospitality and especially front desk Andy was extremely helpful.

Stayed in March 2024

Not the first time staying at this hotel, room are very spacious and comfortable. Staffs were very helpful and friendly. Dominic helped us very good. One of the best places to stay in Guangzhou. We will be back😃

Stayed in March 2024

non smoking room is really no tobacco smell which is rare in China

Stayed in March 2024

None

Friendly staff. convenience location and got upgrade.

Stayed in February 2024

Food was low standard The hotel took down payment upon check in, which was much higher than booking cost. I was advised that upon check out the actual fee would be allocated and down payment refunded. Despite numerous chasing emails nothing has been refunded. I was promised it would take 24 hours, it’s has now been 7 days. Be careful

Location and Gym

Stayed in February 2024

Great location. Friendly staff. Spacious room and delicious breakfast

Stayed in January 2024

They took deposit money from me and its been a month i haven’t received it back. I contacted booking.com but no response as well.

They took my deposit and its been a month now i haven’t received it back.

Stayed in December 2023

The rooms during winters only had automatic heaters. You couldn’t adjust the temperature

Good

Stayed in December 2023

Great location just next to Tianhe area and city center of Guangzhou! Excellent hotel and very friendly and helpful staff, especially Front Desk and Concierge teams. Room is very spacious for a five-star hotel. Fabulous bathroom facilities including a bath tub. Lobby lounge have a live piano music during afternoon too. Very comfortable stay during my short trip to the city.

Stayed in January 2024

This review has been hidden because it doesn't meet our guidelines.

location is far from train station which is not family friendly. we had to call for taxi or any Didi car. dustbin should come with a bag to be exchanged everyday. One incident which mum was not able to go out with us for dinner as her leg was really sore. We called for room service to order dinner for her to be sent to room. we called to reception to order, i was told we had to go down to pick up at 2nd floor, or otherwise there would be 15% service charge to be sent to room. i told it was okay. later they called back to tell they could only send to room only if we ordered a bigger serving of CNY88 (original was CNY38) plus 15% service charged. of course we did not agree as only 1 person was eating. so we cancelled all. i decided to bring mum along for dinner by taking Didi car. later hotel called that the CNY38 dish was ready to be picked up. i was so stunt and said we had cancelled the order already. sigh... luckily they did not charge me for that when i checked out.

breakfast was good but i think the sushi was real bad. maybe they should remove this dish. i would suggest cleaner to clean all the cups rather than cover it with the used cups as it's already dirty and full of dust. don't think guests would want to drink it once back. Suggest to have a paper or plastic bag inside all the dustbin for better hygiene. Location wise, i feel it's not as near as it was stated. it would take at least 10-15mins walk to any of the train stations nearby. luckily there were some decent restaurants nearby.

Stayed in December 2023