Reviews of Holiday Inn Express Xi'an Ancient Town West, an IHG Hotel
No 288,Northern Section of Huancheng West Road, Lianhu, 710082 Xi'an, China
#32 of 74 hotels in Xi'an
Guests' ChoiceReview score
Based on 35 hotel reviews
8.4Score breakdown
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Cleanliness
9.0
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Comfort
8.5
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Location
8.6
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Facilities
8.6
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Staff
9.1
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Value for money
8.8
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Free WiFi
9.5
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Showing 1 – 25
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Reviewed: 21 March 2024
Jade
Canada26 reviews12 helpful votes9.0Superb- • Leisure trip
- • Solo traveller
- • Standard King Room - Non-Smoking
- • Stayed 2 nights
Breakfast left something to be desired.
The toiletries in the bathroom were great quality.
Stayed in March 2024
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Reviewed: 2 February 2024
Brian
New Zealand9 reviews2 helpful votes9.0“Good value, very clean hotel in the centre of Xian. We would happily stay there again.”- • Leisure trip
- • Couple
- • Standard King Room - Non-Smoking
- • Stayed 2 nights
Rooms are smaller than other Chinese Holiday Inns. A minor problem, I would be happy to stay there again.
The hotel serves a very nice buffet breakfast. Location is across the road from the old city walls and a 10 minute approx walk from the subway. Very clean
Stayed in January 2024
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Reviewed: 28 December 2023
Qin
Malaysia14 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Family Room
- • Stayed 4 nights
- • Submitted via mobile
Located at a quieter part of the city , near the West City Wall whereby the nearest subway station is about 500-600m walking distance. Overall facilities in a family suite is perfect. Decent Chinese style breakfast.
Stayed in December 2023
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Reviewed: 16 November 2023
Ioannis
Luxembourg115 reviews13 helpful votes9.0“Very good option close to Xi’An old town!”- • Leisure trip
- • Solo traveller
- • Standard King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
- Although the breakfast was fresh and tasty, since the hotel is part of an international hotel chain, I would have expected to see some more “international” options (e.g. eggs, pancakes, cheese, ham, jam, nutella etc.) along with the Chinese dishes.
- Modern hotel. Rooms and facilities in excellent condition. - Location, close to the west gate. Old town accessible on foot, metro or taxi. - Friendly staff - Laundry room
Stayed in November 2023
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Reviewed: 17 October 2023
Steve
United Kingdom36 reviews4 helpful votes9.0“Good location and great breakfast...”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted via mobile
Good location, comfy bed and the usual good Holiday Inn breakfast....
Stayed in August 2023
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Reviewed: 5 September 2023
Michelle
Australia5 reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Noone speaks English but translator apps are genius. Get access to wechat, wechat pay, and maps sorted before you hit China.
It's on the edge of the city, but close to subway. A nice break from the hustle if inner walls. Staff go out of their way to be helpful, especially given the language barrier.
Stayed in September 2023
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Reviewed: 26 August 2023
Mlylia
China1 review9.0“The hotel was exceptionally clean and provided a comfortable stay. The breakfast offered a wide vari”- • Leisure trip
- • People with friends
- • Standard King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The hotel was exceptionally clean and provided a comfortable stay. The breakfast offered a wide variety of delicious options. Though the staff's English proficiency was limited, they were extremely helpful. Additionally, the hotel's proximity to subway and bus stations made transportation convenient.
Stayed in August 2023
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Reviewed: 15 August 2023
Steve
United Kingdom1 review9.0“helpful staff, comfy bed, good breakfast....”- • Leisure trip
- • Couple
- • Standard King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
maybe a small fridge in the room would be good...
helpful staff, comfy bed, good breakfast...
Stayed in August 2023
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Reviewed: 11 August 2023
Jian
United States27 reviews5 helpful votes9.0“Excellent clean and comfortable hotel at a good location, can’t beat the price”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Small room. Booked room with 2 double beds, but it turned out only one big bed at first. The big bed is smaller than king size. Finally got 2 double beds room but the beds are smaller than double size
Best breakfast, very nice and helpful staff, very clean, close to subway station
Stayed in August 2023
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Reviewed: 22 July 2023
Maryam
United Kingdom3 reviews2 helpful votes9.0“It was great.”- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 3 nights
Few kids shouting at my floor around midnight. The person next to my room woke up at night shouting! I know this was beyond the control of the hotel but they should put note for being quiet. Besides all nots and signs should be in bilingual.
Breakfast was good. Staff was very helpful but it was great if they could speak in English without their mobile translators which sometimes was wrong.
Stayed in July 2023
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Reviewed: 10 July 2023
Farhad
New Zealand13 reviews8.0“A bit expensive for a small room and thats all you get!”- • Leisure trip
- • Solo traveller
- • Standard King Room - Non-Smoking
- • Stayed 4 nights
Two ladies who could speak reasonable English were very friendly and helpful.
Stayed in June 2023
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Reviewed: 30 April 2021
Vincenzo
Italy9 reviews2 helpful votes8.0“Good location and friendly staff”- • Leisure trip
- • Group
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 4 nights
Rooms' walls are tiny, we could hear our neighbour snoring. lol
The location is good, five minutes walk from the subway station Breakfast has Chinese and western choices. The room was super clean. The staff are really nice and friendly.
Stayed in April 2021
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Reviewed: 7 April 2024
Daniel
France69 reviews8 helpful votes10“Everything very good”- • Leisure trip
- • Family with young children
- • Standard King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
All good
Good breakfast menu
Stayed in April 2024
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Reviewed: 13 November 2023
Dufont
France10 reviews2 helpful votes10Exceptional- • Leisure trip
- • People with friends
- • Superior Twin Room - Non-Smoking
- • Stayed 5 nights
- • Submitted via mobile
The hotel crew was very helpful and friendly. Good area, very close to the city wall.
Stayed in November 2023
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Reviewed: 3 October 2023
Curioni
France11 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Everything was correct , I highly recommend this establishment 😀
Stayed in October 2023
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Reviewed: 10 September 2023
Sarinova
United Kingdom37 reviews4 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Receptionist cannot speak english, no room service despite notice that there is one, far away from Xian downtown, only few restaurants nearby and they are closed at 9pm.
reasonable price and good breakfast
Stayed in September 2023
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Reviewed: 16 August 2023
Amira
China15 reviews7 helpful votes6.0Pleasant- • Leisure trip
- • Solo traveller
- • Standard King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
I had a big issue on check in, I arrived to the city at 1:40am and around 3:30am in the hotel. At the check in they wanted me to charge twice of the price , at the property and from my card attached on booking.com. I questioned them why they gonna charge me twice they said it’s guarantee fee and they will return my card payment after the check out, guarantee fee whole amount of my stay ?! Are you guys serious?! And why don’t you guys mention it on booking.com ?! I didn’t agree with them until the end and they provided me a contract with the payment at the property with 15% increased fee , what really disappointed me. It was already 4:05am I finally got my keys. AND THE WORST THING THEY SPEAK 0 ENGLISH , they stare at you and talk only Chinese. At the same time I speak 5 languages. Of course it’s really disappointing that hotel staff doesn’t speak international language! It was tiring and embarrassing experience overall. I DO NOT recommend this hotel and I’m NOT coming back to this hotel!
The room was not bad , but the cleanliness is pretty poor for 4 starts hotel. Location is good but traffic most of the time, and it’s on a really busy street.
Stayed in August 2023
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Reviewed: 3 August 2023
Gulnaz
Thailand9 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Standard King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Close to subway, clean rooms,stable wifi,very helpful staff. Breakfast is amazing!
Stayed in August 2023
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Reviewed: 17 July 2023
Emmanuelle
Hong Kong7 reviews6.0“Overall decent hotel”- • Business trip
- • Group
- • Standard Room
- • Stayed 2 nights
Breakfast was disappointing, was expecting more international standard.
Room was spacious and bed confortable
Stayed in July 2023
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Reviewed: 14 July 2023
Emmanuelle
Hong Kong1 review6.0“passable”- • Business trip
- • Group
- • Standard Room
- • Stayed 2 nights
NO WIFI available at all!
Staff and Hotel team at front desk were very helpful and attentive to provide an excellent service.
Stayed in July 2023
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Reviewed: 18 June 2023
Ekaterine
Georgia140 reviews17 helpful votes10Exceptional- • Leisure trip
- • Group
- • Standard King Room - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
small rooms
perfect location, clean hotel, perfect stuff
Stayed in June 2023
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Reviewed: 18 June 2023
Ekaterine
Georgia140 reviews17 helpful votes10“perfect”- • Leisure trip
- • Group
- • Standard Room
- • Stayed 3 nights
- • Submitted via mobile
small rooms, most stuff cant speak english.
perfect location , excellent stuff
Stayed in June 2023
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Reviewed: 2 July 2022
Ghulam
China2 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 1 night
N/A
Exceptionally Clean Room and Good Breakfast.
Stayed in July 2022
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Reviewed: 25 May 2022
Reveca
China1 review10“Excellent!”- • Leisure trip
- • Solo traveller
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
All staffs can speak English! They also made sure that my I enjoyed my stay.
Stayed in May 2022
Showing 1 – 25
