A bit rundown especially the carpet needs to be changed

Stayed in May 2024

No smoking are inside the hotel. Have to go down to the ground floor outside evrrytime Not a train smash but it could be convenient to have inside designated smoking areas

Excellent overall service Great staff

Stayed in April 2024

but one thing is not good for me hotel will stop air condition from 1 am - 6 am, first time i do not know about that but feel hot and feel stress at night time, first time i think air condition not good but staff informed me about that but my health not good i have high blood pressure then need cool weather Staff very helpful they take one cooler machine for me. that is very kind and good.

good location very convenience for shopping, eating and business. Breakfast is good quality and more items. stafff very helpful and friendly event they are speaking chinese and i can not speaking chinese also.

Stayed in April 2024

Food menu could include some more western meals. Pizza would be convenient. The only western option we had on room service menu was beef burger and fries

The hotel is located in a good spot right next door to a 1st class "western" mall. As a westerner i found this to be the most pleasing and familiar feel good factor being next to a mall. The hotel itself is just like any other holiday inn or garden court hotel you would find in rest of the world, clean, modern and comfortable. Rooms are standard depending on the type of room you select. Rooms are fully airconditioned, water pressure is great, bathrooms are modern and well equipped with the basics. I did find the same day express laundy service severely over-priced, We, paid $120 for 6 small clothing items. The staff are extremely friendly and helpful. Most of the staff are equipped with mobile phones that have translator apps already installed in order to communicate with non-chinese speaking guests. Swimming pool access requires full swimming costume and mandatory swimming cap. Gym equipment is basic and does the job for a quick workout. Overall it was a pleasant stay and i would recommend a stay.

Stayed in April 2024

It's all in good order

Clean

Stayed in March 2024

Only unpleasant experience was related to booking the airport dropoff at the front desk. The man on duty said that all vehicles are fully booked (strange!) and recommended a taxi service for 320 yuan. When the taxi arrived the next morning, the driver staged a big drama about how 4 people and bags won't fit in his car and he's afraid of getting his car dirty. In the end, we had to book an additional taxi, as we were getting late. This is really unprofessional considering that I asked the front desk for a car that fits 4 people and 4 bags. However, the girl in the morning was helpful in communicating with the driver.

Great location, good view from the rooms, very nice rooms, extensive breakfast

Stayed in March 2024

Rooms smaller than other hotels I stayed at. But it was well laid out, clean and modern.

Nice clean modern hotel. Good location not far from train station and not far from centre. Has to pay extra for breakfast, I thought it was included with booking.com. but it was a very good selection and breakfast.

Stayed in February 2024

The hotel staff was very professional. After checked in, we realised that the previous guest smoke in the room, and the hotel change a new room for us immediately. Room is very comfy and location is central with MRT just 2 minutes walk away.

Stayed in December 2023

That would be perfect if hotel staff can speak English When we arrived hotel at 2:30 am but Front desk at night shift could not communicate English and he could not find my booking record while my booking status was CONFIRMED. It was ridiculous !! He had attempted to push me reservation to other room reservation which was not under my name.

Hotel location is nearby shopping mall, subway, hospital all in waling distant. My rooms was daily cleaned and breakfast excellent with many food items in breakfast line. The hotel staffs are helpful but some of them could not communicate English.

Stayed in November 2023

The air-con was not operating 24 hrs so it's not cool enough especially at night. Hotel staff (front desk) don't speak English so it's quite difficult to communicate. Anyway they were quite helpful.

Not sure when the hotel's been renovated but the interior decoration is good. There's a large department store nearby and very close to metro station.

Stayed in September 2023

There are a few local shops nearby.

The location is great. The Dongfeng metro station is on the left, walk about 5 minutes to the station, it is under the Springุุ66 mall. You can take line 6 from the airport and change to line 2 (blue line) taking one stop to the Donfeng station and take a walk to the hotel, very easy. The Kumning railway station is only 3 stops from Dongfeng station, very convenience if you take a train to Dali and Lijiang.

Stayed in October 2023

Nothing

The rooms were clean and spacious and the location convenient.

Stayed in October 2023

Very comfortable and clean.

Stayed in September 2023

Air conditioning, the room was stuffy and even though the air conditioner worked it was noisy. We acknowledge Kunming is very humid in August.

Room very comfortable, hotel location, staff and breakfast. The hotel is clean and well organized. All the staff very courteous and the front desk very helpful.

Stayed in August 2023

room was very large and comfy - considering the special price

Stayed in August 2023

The swimming pool was promoted as a hotel facility but once we stepped into the swimming pool area it didn't feel like it was part of the hotel premises. Everything was only in Chinese and there was a swimming class with an instructor there when we came up there with our 2 kids. Nobody indicated when this class would be over or if we could still use the pool. Clarify this issue for guests.

The breakfast buffet was excellent. The room was completely smoke free, which was very often not the case in other hotels in China. There was no smell of smoking in our room at the Holiday Inn in Kunming.

Stayed in July 2023

Breakfast too expensive

Nice location

Stayed in July 2023

Hotel is Clean and the staff is very friendly.

Stayed in July 2023

none

location and staff attitude

Stayed in June 2023

Air conditioning is a bit warm

The room size is comfortably and clean

Stayed in May 2023

Staffs are friendly and helpful

Stayed in March 2023

Nothing.

Nice staff, room with a beautiful view. Fine breakfast.

Stayed in June 2021

There wasn't much to not like. The hotel was nice for the price range. The room was clean and house keeping did a good job cleaning.

Great room. Good staff interactions. The breakfast was fresh and had western and Chinese options.

Stayed in May 2021

There was no hot water; it was just luke warm. The staff did their jobs, but could have bee n more engaging. For example, no one told me when breakfast was.

The room setup was nice.

Stayed in May 2024