the "bar" closes at 9pm which basically defeats its purpose, so not much to do after the 8pm water "show" (which is quite underwhelming); the restaurants are relatively expensive

one of the most unique hotels in terms of architecture in the world! amazing integration inside the quarry, great unified quarry / mining theme throughout the entire hotel, great balconies for all rooms

Stayed in July 2022

We had a great holiday thanks to Bonnie (manager). She followed us during our stayed and took care about our requests . She was very friendly and professional

Stayed in March 2022

the TV was very slow to load and there were no films as the system was upgrading. breakfast very expensive

amazing building, attentive staff. great water and light shows

Stayed in March 2022

Beyond the unique setting as above, and a sad looking theme park next door, the hotel is the middle of nowhere. The service was patchy - some very helpful and attentive staff, others who didn’t understand basic English or understand foreigners’ attempt at Chinese, and overall it lacked the polish that you would expect of such a high end property outside London. The price for the one night we stayed was high on top of which there are pricy restaurants to eat at the hotel (there is no alternative) that all offer mediocre food. The gym is small and limited. There was a Chinese group having a loud argument by the entrance when we arrived. When I commented that it was very noisy to the check-in agent, she only factually confirmed that there was an argument going on, rather than doing anything about it.

The unique setting is clearly the selling point of this location. And the drone / water light show a fun bonus. The room was a decent size and comfortable.

Stayed in January 2022

Even though the hotel is quite pricey, there were way too many people, especially the parking was problematic and took a while to get a parking lot.

Great place to visit. I paid a bit more for the room at the front desk when I was offered to get a better room by adding 400 RMB per night and become a member of some club, where they served extra food in the afternoon and evening which was just enough and didn't have to spend additional money for lunch or dinner. Also the view for this option was better and we faced the waterfall.

Stayed in August 2021

Świmming pool

View , free mini bar

Stayed in March 2024

Nothing

Everything, the room , the service, the facilities

Stayed in January 2024

The hotel cali. 4/5 stars. It doesn’t meet the standards. For example they lost our reservation for new year eve dinner in an upper class restaurant inside. As well the staff can’t explain us what they serve. Also the coffee machine in breakfast is a instant coffee machine which is not fit to be he great breakfast

Location, and hotel design are unique

Stayed in January 2024

Nothing

Breakfast

Stayed in June 2023

The room service people didn't speak English very well and was difficult to order. One of the staff gave me his WeChat so he could help me to order.

The food was excellent, a good variety. The staff were helpful and polite. The view was spectacular. Such a unique experience.

Stayed in April 2023

Customer service Didn't get enough help I was so disappointed that no one informed me about check-in information. I booked through Booking, and upon arrival, they told me that because I booked via the third party so I can not claim my club membership benefits. I would have cancelled online and booked via the hotel as there was no room rate difference. But the receptionist seemed very busy and didn't want to give any help.All I received was the same answer. I also have asked for an invoice,but I didn't get it.

Spectacular architecture

Stayed in February 2023

No outdoor pool (while looking at a lake), only paddling pool indoor, tiny gym. A bit underwhelming food and practically nothing else to do.

This hotel is about the location (built into a breathtaking abandoned quarry) and little else. The view from the rooms is truly amazing.

Stayed in August 2021

Pool, spa and sauna poor - small for size of the hotel and spa/sauna basic and not hot at all. Most windows need a good clean - looks a bit run down. Room service slow abs food very average for the price. Generally this place is really overpriced for what you get.

Lovely friendly staff. Comfortable rooms. Good breakfast.

Stayed in August 2021

lack of staff. but I do understand it is what it is during this period of time in China

the unique design of course

Stayed in December 2022

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in May 2023

There are no comments available for this review

Stayed in April 2023

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in March 2024

There are no comments available for this review

Stayed in February 2024