Xianshan Peninsula, 311700 Thousand Island Lake, China
#2 of 6 hotels in Thousand Island Lake
Guests' ChoiceBased on 14 hotel reviews
8.8Cleanliness
9.5
Comfort
9.3
Location
9.0
Facilities
9.1
Staff
8.9
Value for money
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 14
Reviewed: 17 April 2024
Galiia
United Arab EmiratesVery difficult to find someone who speaks English If it's your birthday - don't expect them to congratulate you
It has the most beautiful view of the lake, featuring islands and sunsets. I recommend booking a room with a lake view; you will enjoy it. Everything in the room is so comfortable, and the style is cozy with lots of wood elements. The amenities are excellent. They also offer many activities to keep you always busy. The hotel boasts a beautiful botanical garden on the top of the mountain, many hiking trails, bicycle rentals, a spa, 2 restaurants (Chinese and Western), and a greenhouse—during my stay, you could go there to pick strawberries. There are many activities for kids too. The breakfast was amazing. Unfortunately, no one at the reception speaks English, so no one will tell you this information, and the brochures are only in Chinese. I didn’t feel that it was an international hotel. Also, it was my birthday, and no one even said "Happy Birthday," which is very odd and rude for such a level of hotel.
Stayed in April 2024
Reviewed: 20 August 2023
凯
ChinaAsk me pay the room fee via Alipay before my arrival. Very rude,inappropriate and unprofessional. I wonder if this Intercontinental is a real one. I use Booking for 10 years and always use my crediit card as guarantee all over the world. This is the first time to be asked prepay a desk pay booking.
Very good location and hostility.
Stayed in August 2023
Reviewed: 13 August 2022
Silvia
ItalyHotel was super.They upgrade us to a.suite and as a family of 5 it was a great option.Staffs speak little.english but they are.ready to.help using translatore.Hotel.location surrounds.by nature. If you have a car it takes 30/45mm to reach the city center(due speed limit)but it worths if.you want to be immerse in.nature and some.peace.Fantastic holidays
Stayed in August 2022
Reviewed: 14 November 2021
Rosemary
Chinabeautiful location, excellent staff, great breakfast (am vegetarian), lovely pool
Stayed in November 2021
Reviewed: 21 July 2021
Virginie
ChinaExceptionnal play ground for children, really nice pool and surrounding.
Stayed in July 2021
Reviewed: 9 April 2024
Daniela
GermanyCleanliness should be improved particularly the pool area was not up to standard. As we went during holidays the restaurants only offered buffet and not a la carte. The food choice though was disappointing. Eg only choice of pasta was spicy and with sea food. No French fries on the buffet for kids. We got some when we asked, but as for a kid friendly hotel simple pasta and French fries is a must
The location and many facilities for kids
Stayed in April 2024
Reviewed: 2 July 2023
Marco
United KingdomThe staff kept 2 out of 3 swimming pools closed for no reason. Swimming pool staff shouting at kids, terrible customer service.
Nice views of the lake
Stayed in June 2023
Reviewed: 4 August 2022
Kirsten
ChinaDining areas are a little outdated, choice of western food is very limited, quality of western food is average, most of the staff can't speak english, room a bit dusty, pool lifeguards smoking on the job.
Personal service on Wechat, pool, view, pottery, local scenery and walking trails
Stayed in July 2022
Reviewed: 24 July 2021
Lixin
ChinaRoom
Location, food
Stayed in July 2021
Reviewed: 24 December 2023
Lei
ChinaThere are no comments available for this review
Stayed in December 2023
Reviewed: 17 July 2023
Wenfei
DenmarkThere are no comments available for this review
Stayed in July 2023
Reviewed: 9 July 2023
Wenjing
SingaporeThere are no comments available for this review
Stayed in July 2023
Reviewed: 7 January 2023
Alberto
BrazilThere are no comments available for this review
Stayed in November 2022
Showing 1 – 14
Tossa de Mar, Spain
Albuquerque, USA
Perama, Greece
Madrid, Spain
Palaios Panteleimon, Greece
Milan, Italy
Cesme, Turkey
Grins, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content