Everyone who comes to Hainan must be aware that it is prohibited to swim in the sea except the few beaches, and this hotel, which is the front-line on the perfect beach, is not the exception. Discussing the mistakes we faced in service, one can write a novel about, but all problems were resolved, and we feel it rather funny than disappointing.

Generally the service coincide well with good practices of Intercontinental, namely good and properly equipped room, it is not necessary to ask them to bring toiletries or something, everything is in place. Personnel is attentive and tries to do their best. Coming to Hainan today you should be aware that practically nobody could speak English (and most probably other languages as well), few of them can understand, and you should be patient enough to explain what you want. If you succeed, everything will be done in a blink of an eye and completely in accordance with what was understood. I recommend having mobile internet available to use on-line translation services, which is helpful, but not a guarantee. Hotel restaurants are good quality, but extremely expensive. Breakfast was nice, especially its Chinese dishes, Western part was much more dull and usual. Swimming pools are in perfect condition (as for me, they were too shallow). And it is a pool with sea water, fishes and turtles, which is worthy to mention, and they organise aqualung diving there ;-) instead of open sea. It could be mentioned that there is a duty-free shopping centre nearby where there are a number of good (maybe not very cheap) restaurants, which are twice cheaper than ones in the hotel.

Stayed in April 2024

The room had no closets to store our clothes and belongings, two sinks in the bathroom but only one handsoap, generally a little too much perfume in the soap / body wash / shampoo, swimming at the beach not allowed

Underwater restaurant, Wechat concierge service, pools with foamparty, billard table, huge breakfast selection, beautiful garden, spacious room with bathtub on balcony, fancy hairdryer and electric curtains, beautiful beach, shopping centers with dining options right next to hotel / across the street

Stayed in April 2024

Great breakfast selections and love the private beach! All the staff are super friendly and helpful! Our assistant Lucas was wonderful and helped schedule photoshoot and airport shuttle for us! Will recommend ☺️

Stayed in April 2024

The food menu for room service is not the best.

Great location for accessing the duty free shop and visit Atlantis. Super beautiful and secluded private beach. The service was very good. We could get a crib and a step chair for our toddler. The kids center is also very nice. lots of activities.

Stayed in January 2024

Sometimes in the morning outside the room is very noisy, with kids running and shouting. That’s the only thing.

Everything was great, food, staff, executive lounge was fab.! Beach was close…

Stayed in December 2023

1,the facilities are old,also the plants are not that well designed. 2,full of children,much noise. 3.the quality of breakfast needs to be improved.

it has a great,clean,soft and quiet beach.The sea water is cristal clean,but swimming is forbidden. The whole working team tried their best to help us and created a good ambiance for all guests.

Stayed in December 2023

All good. Nothing to complain about.

This hotel was well designed, fancy, comfortable, considerate and well maintained. We upgraded to a room on higher floor and got fantastic sea view. You can watch sun rise sitting in the couch on the balcony or just lying in bed, which was a huge bonus. Room was beautiful and spacious. A lot of things to do in the Hotel. Definitely worth the price and will visit again.

Stayed in September 2023

not able to swin on beech

excellent breakfast and pool

Stayed in October 2023

Really helpful and friendly staff, showed us how to get around the resort when we arrived. The rooms are clean, huge and modern, they top up fruit and little duck sponge everyday! Enjoy our stay so much that this will be our go to hotel when we are here.

Stayed in September 2023

It’s not about the hotel, but the tourist environment in this region, is still developing, not mature yet.

facilities and service are great.

Stayed in July 2023

Unfortunately, I got food poisoning from the breakfast on the last day. As I returned home, I started vomitting. The experience deters me from booking this hotel next time. Due to government policy, swimming at the hotel beach is not allowed.

The staff was nice and generally helpful. The room is clean and the bed is big enough. The hotel is closed to the duty free shopping mall and provides free parking space, which comes with EV charger (charging is not free).

Stayed in April 2024

Service poolside non existent, service at lobby lounge very poor. Under staffed low service orientation. Very poor English. I have basic Chinese language live in China but found communication very challenging. Room was expensive and did not live up to expectations

Very nice room, nice swimming pools. Breakfast very nice. The rest was sub standard. Service poolside non existent, service at lobby lounge very poor. Room view very good

Stayed in July 2021

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in October 2023

There are no comments available for this review

Stayed in March 2023

There are no comments available for this review

Stayed in October 2022

There are no comments available for this review

Stayed in September 2023