The bed! The bed is too high and not that comfortable. The duvet is too thick.

Stayed in April 2024

None.

Comfort, Hospitality, Clean, Artistry, location,Breakfast and Afternoon Tea~~~almost everything. Please don't miss the Hotel tour, It's really worth to spend some time to explore. While our Senior Personal Butler Alex Liu did an awesome job. He helped us to arrange the special setting and celebration for my Daddy's 86th Birthday. Such a wonderful experience! We really appreciate the hospitality from J.

Stayed in April 2024

The communication prior to my arrival was disconcerting and there were huge delays before I got any response from the Hotels team. I almost cancelled my reservation due to the lack of communication, but I am glad that I didn't.

Staying at this hotel was quite the experience and one someone will never forget. The views were astonishing and it is still very bizarre, thinking about it when waking up with nothing, but the skyline outside the huge windows or the tops of other skyscrapers below you! The attention to detail in The Hotel was great even down to the turndown Service at night. The staff were accommodating and friendly, with most speaking, some level of English.

Stayed in February 2024

Apple Pay is not working.

Modern, luxurious and clean

Stayed in February 2024

Everything was perfect.

Absolutely stunning Hotel. Extra friendly and helpful staff. Saw many 5 Stars Hotels like the four season, mbs Singapore or the Edition in Manhattan but nothing can reach this Hotel. Got many extra like a huge complementary mini bar, fresh fruits every day, a huge breakfast with an order option. Additionally some extra gifts which I never expected. I went also to two restaurants which had an incredible design.

Stayed in February 2024

High level of service and detail

Stayed in November 2023

The hotel is very beautiful and modern design, It is highest building in China and 3d in the world. I stayed 95 floor, The view is wonderful. The service is perfect and receptionists are very friendly and helpful. The room is deluxe and big. The bed is so comfort. The restaurant of breakfast is there lots of choice and delicious. Under the hotel guide Mr Liu Tzo, I understand lots of story about the hotel details and he is nice person. The location is good and just near metro station, from there you can easy take metro line 2 to Shanghai 2 international airport.

Stayed in December 2023

Gym facilities are little bit disappointed. Pool is small and some of the workout machine computers are not working.

The story of the property. Staff are professional and attentive. The views are unforgettable and gorgeous.

Stayed in November 2023

Staff were very kind and helpful

Stayed in November 2023

Nothing

Beautiful hotel with morden and stunning Chinese art works. The rooms are beautiful with excellent comfort. Excellent service from the hotel host (thank you so much Becky and Linda!) and the team.

Stayed in November 2023

Wow

Stayed in October 2023

ROOM SERVICE MENU VERY BAD

Stayed in September 2023

Nothing

Amazing team with the best service and kindness

Stayed in September 2023

Nothing

Everything, the room, the restaurants, the service was excellent. We travel a lot and have visited many hotels, but this was the best we have ever experienced.

Stayed in July 2023

Great view, nice location.

Stayed in June 2023

Great location

The best view in Shanghai

Stayed in June 2023

Nothing to say

The iconic building, great staff, amazing views, wonderful room …..

Stayed in June 2023

The windows in the rooms are shaded to protect you from the sun thus you don’t see the city lights in the evening = you miss all the spectacular views of Shanghai even if you are on the top floor.

The style and decoration were beyond all thresholds as well as the materials used (except for probably eco leather used for furniture). For those who admire Asian style luxury.

Stayed in May 2023

I like everything there and look forward to seeing more non-Chinese foods.

The services, the quality of the food, and the environment of the breakfast are all very excellent. I hope to see more diversified western foods there.

Stayed in May 2023

because the tower plan dont has a usually lobby, or same big open place, the windows was dirty, its can be see on picture

staff was very helpfull, Mrs Haley helped us any time, view is uniq, this building is a wonder of XXI century, very good kitchen, reach breakfast, unbelivable filing to stay in a room, with 180 grad full view to city

Stayed in April 2023

best hotel in town, period.

Stayed in April 2023

for a 5 star too many was not able to speak a single word of English

fantastic view. Lovely afternoon tea (probably the best I ever had)

Stayed in April 2023

This is a five-star hotel but barely any staff speak English. I asked for a wake up call at 6.30am and they rang and knocked several times at 5.30am. They had offered a wake up coffee which was a nice touch but I wasn't ready to drink it that early as I was sleeping for another hour. I left the coffee outside the room to be collected and to my horror it stayed there for over 24 hours and was still there when I checked out, even though I flicked on the "collect" switch. I also requested more hand towels as they don't give you very many and they gave up trying to understand the request on the phone and I gave up. They asked me in reception what I wanted; they still sent the wrong towels to the room and the man told me I should have just ordered them using the iPad. I then spent a good 5 to 10 minutes looking for this option on the iPad and it is not infact there! Another point was one that did feel a little bit misrepresented in the photos. There is a second wall of windows that you can't see from the photos set back from the main windows - this means that much less light makes it into the room and if it is foggy (most of the time) you can see even less of the view.

The bathroom is just breathtaking and couldn't be improved. It is very exciting being so high up and at the centrepiece of the tower zone.

Stayed in April 2023

Heating was switched off in lobby and breakfast area and it was freezing throughout our stay.

Stayed in April 2024