No shelves in the shower for personal toiletries. No clothes line in the toilet. The drawers in the room kept sliding out for no reason I.e. old mechanism not well maintained. Most importantly we had a child and the balcony sliding doors had no child safety lock (unlike the other hotel in Sanya we stayed at). Lastly, according to the resort map beach had a designated swimming area but in reality it wasn’t marked out and the actual person at the beach said swimming wasn’t allowed… which for a beach resort is pretty ridiculous.

The pool though there are two and the other was under maintenance. The breakfast buffet is awesome! The Cantonese hainanese restaurant was also very good. The snorkelling was quite nice too as the hotel has a protected coral beach - though a bit costly. In the general area very nice resort setup and not too inconvenient to get into town via taxi.

Stayed in April 2024

Breakfast , pool and facilaties were great

Stayed in January 2024

The beach was a bit sharp for swimming and I would have been happier if the sailing had been complimentary and solo.

Once we moved from a Hillside room to the Ocean side we were very satisfied with our room and the facilities are excellent. We got exceptional service from Make at breakfast, he remembered our routine which was a really nice touch. The gym, leisure centre and spa are all excellent. Alex and Lily on reception were very helpful, as were all of the staff generally.

Stayed in September 2023

poor knowledge of English for majority of the hotel staff

Everything

Stayed in June 2023

a lot of bug bites, very itchy and red, we got like 20 bites each, we had a few horrible night of sleep… it’s common for sure with such high humidity and the tropical set up but it really made a dent in the perfect holiday. not sure what could have been done though.

location, amazing pool, great food, hidden gem, private and quietness. staff was very helpful, providing us with the room we wanted, and helped us to book another room with a garden which we appreciated a lot

Stayed in June 2023

not enough choice of lunch and dinner

location, lay out

Stayed in December 2022

there wasn’t a range of vegetarian meals in the restaurants

location on Sanya. fabulous facilities. some wonderful staff

Stayed in February 2022

Relax Pool (at Noodle Bar) not cleaned and also closed as well as the general prices in Sanya (not only MA) getting astronomic

MA Sanya has an incredible location, own beach, distinctive and nice pools as well as by far the best gardens in Sanya

Stayed in December 2021

The service at the pool was very friendly and helpful but unfortunately had to suffer from a partly very slow kitchen service. After giving a short feedback to the food & beverage management they immediately tried to fix the issues, so really very helpful again. The only topic which is really a pity is that we may not take a swim in the ocean due to the regulations. Snorkeling is very nice, but not the same as swimming in the ocean and enjoying the waves in the water.

The expectations of the Mandarin Oriental were by far exceeded. The hotel staff was very friendly, helpful and quick when asked for support or to provide some information, The English speaking proficiency was very good, most of the associates could speak English in a way that we could communicated easily. The SPA experience was great. The ambience lovely, the staff friendly and everything very clean. The big choice of wonderful pools with different charming aspects has over exceeded our expectations. The quality of food, e.g. our Christmas dinner, was worth every RMB and was a great value for money. The ambience of the Sunset Bar including the great and very delicious cocktails gave us a very nice sun downer every day. Our summary: we will come again this year, please stay as you are!

Stayed in December 2021

The Time for breakfast started at 6:30 am. At this time a lot of things were not available at the Restaurant like bread, Jam or fruits for example. We have to wait until 7:10 am, then everything was available. So for my opinion, later start of breakfast time or preparing everything in time would be nice!

Stayed in December 2021

We were upgraded and could enjoy the villas, very nice gesture from the staff. Few English speakers in the staff which is a surprise for such hotel. Beautiful gardens and view. Restaurant Fresh is very delicious

Stayed in September 2021

Stop treating your guests at the beach like kids - I don't like being stopped while at the swim at the snorkeling part of the beach because 'its dangerous' or 'rocky'. Beach guys not friendly at the snorkeling side. Maybe Chinese people don't like personal responsibility but pls don't treat westerners like kids at the beach - its very very very annoying. Food prices are high / prices do not necessarily always reflect the quality of the food. Operations at the phone too slow - needs hours for simple things at times. just getting a bottle of water in the room was a hassle. soundproof is not good, you can sometimes hear quite well your neighbors Equipments in the room need some improvement - its a rather old hotel if you compare it to others in Sanya in term of modern amenities. For instance, they do not even have a coffee machine - which is probably not even worth half the room price for a day. its not 1995, everyone drinks coffee in china now. finance is chaotic to get the bill amount right - a bit awkward during checkout. also too bad the cigar lounge /jazz bar is closed.

The F&B staff is excellent - they do try hard to give you a personalized experience. tried all the restaurants and was satisfied with the level of service and the food quality. The breakfast staff remembered us and our preferences which was very much appreciated. We liked the sunset dining BBQ and the staff was very attentive there as well. we went several times to Sunset bar and also enjoyed a lot this experience. a bottle was a bit old and they agreed to open a new one, which was nice. they also serve you all kind of snacks while drinking. and there is live music. the Chinese restaurant set is of good value. the beach is rocky but still swimmable. the pools are great, both adults and active pools. there is a fun slide at the pool too. its huge and not many people actually use it. same for the beach, you'll probably be alone swimming most of the time Gym is nice + sauna which was enjoyable during rainy days. also have badminton and pingpong court. spotted some wildlife - not so common in Sanya ! proximity to downtown is a plus to check other food outlets in town.

Stayed in September 2021

Small gekkos and cockroaches in room (I understand that it’s a tropical place). Water leak in room so we had to call the maintenance in the evening. Some swimming pools were closed. Slow check-in and check-out. Got food poisoning after eating in the seafood buffet (of course I can’t know was it for the buffet or something else).

Nice and quiet environment. Generally very friendly service, special thanks to Mihai. Food from room service was good. Good breakfast. Not too many people in the swimming pools.

Stayed in June 2021

While the breakfast was delicious, the other restaurants did not meet my expectations. I just cannot wrap my head around why food has to be that expensive. Another aspect which could be improved is the English proficiency of the staff.

I liked the pools and the breakfast. The village is very clean, pools are very well designed (the water is very warm though), the landscape is beautiful, rooms and aircon are very quiet.

Stayed in July 2021

Room Pick up service was a little slow.

Nice location. Nice view from my room.

Stayed in July 2021

Overall, the hotel is good. However, the car pick-up service was a little bit slow, and then the attitude of the attendant was a bit slow. The location is very good. Room hygiene needs to be improved, especially bedding. I always feel a little unclean. There's a lot of hair on it.

The location is very good.

Stayed in July 2021

Breakfast could be a bit more varied, but was good otherwise. On-location evening dining options were either overbooked or overpriced or both. The pool and beach front service could be better. Don’t expect anyone to ask you if you wish to order a drink or snacks, let alone deliver these conveniences to you. But otherwise the staff were super friendly and professional. In spite of these shortcomings, I would come again.

Great private beach front location. Quiet, relaxing and peaceful. The roofed open-air bar is a great location to chill and enjoy a drink with snacks.

Stayed in June 2021

The service at the Sunset Bar was particularly good. Friendly and efficient.

Stayed in July 2021

Very nice resort, very nice staff. Feels like you're travelling outside of China.

Stayed in April 2021

The hotel flush

The size of the property, the friendly staff, the facilities

Stayed in June 2021

There is nothing I didn’t like about the property, perhaps some recommendations regarding the room : - The outside windows were not super clean and there was “moss” at the bottom of two of them (the ones facing the vegetation) - Perhaps a discreet little stone path from the terrace to the gazebo where the plunge pool is located would be appreciated especially when it rains and the grass is wet and a little muddy, just so the shoes don’t get dirty.

- I had a few requests before my stay and the customer service online was absolutely great - I was surprised in my room with balloons for my birthday and the hotel offered a cake and a bottle of champagne which was a very nice touch - Everyone is warm and welcoming as soon as you step foot on the property - The service is impeccable and all staff are friendly - The maintenance of the property is great, the property is covered in trees and vegetation and it’s very well taken care of - The location is secluded and quiet, giving a feeling of intimacy and peacefulness - The food is good - The room was very clean and greatly maintained - The management is very arranging if you have any requests or concerns - The different pools are very clean and not busy at all (at least during the time of my stay) - It’s a beautiful environment and property, felt like paradise - Special thanks to Mihai, Nicole, July and Ben

Stayed in June 2021

Only one beach to swim

People friendly, not too crowded

Stayed in May 2021

Being one of the most famous hotel in sanya, I had a high expectation for it. I booked it as I saw a lot of people saying staying at MO is the best thing to do in Sanya and you can fully experience the beauty of this city here, which was true. the scenery was so nice in there and the holiday vibe was great. BUT, the hotel facility was sooo old! I mean the hotel room itself, as you can see from my photo, the buttons were old and got dirt on it. We did not feel comfortable when stepping into the room as it was sooooo humid! The smell and the feeling was disgusting, we had to turn on strong AC for it. I stayed at a few other hotels in Sanya but none of it got this problem (and MO is the most expensive among all of them). If I could choose again, I won't visit this hotel, considering the price. DO NOT RECOMMEND!

this hotel got its own beach which you can pay for snorkeling(RMB220/hr) /stand up paddle (RMB200/30mins). The size of the hotel was huge, you need to call for hotel's battery car for transportation within the hotel. The sunset was so beautiful in there. breakfast was alright, there were too many people there

Stayed in January 2024

Ok

Ok

Stayed in January 2024