329 Zhongyang Road, Gulou District, Nanjing, Gu Lou, 210009 Nanjing, China
#8 of 54 hotels in Nanjing
Guests' ChoiceBased on 29 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
8.3
Free WiFi
8.1
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Showing 1 – 25
Reviewed: 23 May 2024
Joy
United StatesNothing.
Everything. The hotel is close to the Xuanwu Lake and in walking distance to the Xuanwu Gate. It’s easy to get in and out traffic wise but feel quieter than the Xinjiekou area. The hotel is newer than most peer group such as Westin and Hilton. The staff is very friendly and better quality than its peer group as well. The cleaning staff especially go out of their way to help. Their Chinese restaurant Jiangnan Zao is delicious. We stayed in three hotels (Westin, Hilton Riverside) in Nanjing on a recent trip and Shangrila is by far the best.
Stayed in May 2024
Reviewed: 13 May 2024
Seyed
IranIn my room ,you could hear the sound of the elevator going up and down! The noise was very unpleasant!
The location, the breakfast , the cleaning, and the staff behavior were great!
Stayed in April 2024
Reviewed: 5 April 2024
Danielle
United KingdomExcellent stay in a great location. The menu does not cater to vegans or vegetarians well so that was a struggle but otherwise the stay was amazing.
Stayed in March 2024
Reviewed: 6 January 2024
Andreas
JapanBreakfast area looks cheap. Staff not unfriendly but should be trained better. Gym shower area dirty. Location unconvenient, nothing around there.
Room spacious, nice design, city view. Huge, comfortable bed. Beautiful pool.
Stayed in January 2024
Reviewed: 17 August 2023
Harpreet
United KingdomGood size room and close to metro.
Stayed in August 2023
Reviewed: 3 August 2023
Gao
KuwaitWater inside swimming pool little Cold , not suitable for children
Room, breakfast very good
Stayed in August 2023
Reviewed: 25 July 2023
Timur
KazakhstanEverything was fine. Nice location. Perfect room & gym!
Stayed in July 2023
Reviewed: 13 July 2023
Lixin
AustraliaWe booked a twin bed room but the room we were given was facing a building in construction with a lot of noises. This was not stated in booking.com. They could not give us another twin room in different location. In the end they gave us a king bed room and added a bed.
Spacious room and view
Stayed in July 2023
Reviewed: 27 May 2023
Talud
Thailandroom deposit
I like the bed facilities
Stayed in April 2023
Reviewed: 17 May 2023
Jifang
New ZealandGreat displays, beautiful lighting, very clean, quiet comfortable and spacious rooms. Especially thankful to the security manager Mr Hu for taking us to the top floor to see the 360 degree view of the NanJing city, absolutely spectacular and memorable.
Stayed in May 2023
Reviewed: 23 March 2023
Katsuhisa
Japannone
totally warm hospitality
Stayed in March 2023
Reviewed: 6 August 2022
Jonathan
United KingdomAt 9pm the swimming pool was full of children. The male jacuzzi stated no minors under 16 years old. However, this was not adhered to and there was no management of it.
Staff friendliness, room decor, Wi-Fi, food, lounge, views, location, sound proofing.
Stayed in August 2022
Reviewed: 8 May 2022
Ruben
SpainNothing.
Great location, food and views. the management team was great, in particular David and Archer attending some of the smallest requests :)
Stayed in May 2022
Reviewed: 3 April 2022
Jonathan
United KingdomProcedure to obtain an official receipt, training of guards to learn non-Chinese ID at the time are unable to input required health information from QR codes
Room, decor, furniture, view, quality and selection of breakfast, staff friendliness, wifi speed, cleanliness.
Stayed in April 2022
Reviewed: 8 February 2022
Flaneuse28
ChinaThe location is really close to the train station (good) but there isn't much around the hotel in the way of restaurants and shops.
The service was amazing. The team surprised my fiancé and I with a cake and a card, and left us tiger-themed goodies for the Chinese New Year. Breakfast is copious and has lots of Chinese & Western options including tang bao, jian bing, and proper bacon. The spa area is nice and well maintained as are the pool and gym. Our room had a nice view with a huge bathroom and closet area. Little details like pillow choice made all the difference. We really enjoyed our stay! Thanks to Shangri-la for making our Lunar New Year special!
Stayed in February 2022
Reviewed: 21 July 2021
Pei
SingaporeNice, clean, comfy, good view, great staff.
Stayed in July 2021
Reviewed: 6 January 2024
Han
Netherlands1. The interaction with check in was not best pleasant. When inquiring where to sit down and relax with a cup of coffee, one of the indications was because our room was not executive level which has free access to executive lounge, we can only sit at lobby. I hope Nanjing franchise can get some training from Hongkong or Singapore franchise on how to answer this type of questions without being perceived as insulting your guests; 2. The breakfast restaurant located at 2nd floor is a little bit middel to average level on interior compared to other Shangri-la franchises we have been to, though choices of breakfast are quite satisfactory;
Infrastructure and hardware which are in line with Shangri-la’s style: spacious, luxury, and the best location.
Stayed in January 2024
Reviewed: 25 November 2023
Pietro
ItalyFront desk at the check in - very poor. Entry level room very poor compare to other chain hotel in a lower awareness level. Smoking rooms ?? Does still exist ?
Position
Stayed in November 2023
Reviewed: 27 May 2024
Lee
United KingdomThere are no comments available for this review
Stayed in May 2024
Reviewed: 20 December 2023
Pouyan
TurkeyThere are no comments available for this review
Stayed in December 2023
Reviewed: 30 October 2023
Carlos
NorwayThere are no comments available for this review
Stayed in October 2023
Reviewed: 12 August 2023
Lei
United KingdomThere are no comments available for this review
Stayed in July 2023
Reviewed: 10 June 2023
Weng
MalaysiaThere are no comments available for this review
Stayed in June 2023
Reviewed: 18 May 2023
Suman
IndiaThere are no comments available for this review
Stayed in May 2023
Showing 1 – 25
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