Just a minor suggestion: The recorded English announcement of each floor in the elevators seems to need a little more work, e.g.,, "Ground Floor" may be better than "G Floor".

The breakfast was good. The staff members working in the restaurant were very friendly and helpful. Finding the way back after breakfast was little difficult the first day. It was ok afterwards.

Stayed in May 2024

Spaciousness

Stayed in April 2024

It was a bit weird that a restaurant on the 4th floor was emptied and there was no staff there to give information if it opened or closed.

The Staff at the Reception were polite, helpful despite the language barrier. They helped a lot with taxi calling services. The location was close to various dining options. The breakfast was good, value for money.

Stayed in April 2024

Staff were not comfortable with English. I asked for extra water bottle, they didn't send.

Location and comfortable

Stayed in March 2024

good

Stayed in December 2023

Stuff doesn't speak English on the level what shall be in such hotel. All communication with the stuff was through the translating apps. We booked a taxi for the check out morning for 05:00am. It was confirmed at the reception but was not taxi in the morning. Only big sorry with a big smile from the receptionist! Luckily got a taxi on the street by myself and got the the airport in time :)

Very nice and clean hotel with nice facilities and the perfect location for the sight seeing.

Stayed in December 2023

Nothing

I do not like downtown hotels, so for me the location is just the best you can imagine for a city like Hangzhou.

Stayed in October 2023

The front desk staff interacting with guests can use some basic training. I reserved 2 rooms, one executive studio and 1 twin beds studio and asked to have 2 rooms close to each other if all possible. The executive room was down graded to a Deluxe studio without any mentioning by the front desk. I didn’t know until I entered the room and realized it’s not an executive studio and had to come done stairs to change it. This was unexpected. The room across the hall way is undergoing renovation, there was a strange smell inside my room. I asked front desk to find out what the source of the smell, they never got back to me.

Good location, clean and.comfortable rooms, got everything we needed for the stay

Stayed in November 2023

The swimming pool, gym, and sauna are in another building (right across), and would be hard for foreigners to ask their way to the place. But the staffs were very welcoming.

The view was very nice. The location was 10-15 minutes away from the infamous lake, there are Starbucks and Mcdonald's nearby as well as some restaurants. The room was very convenient, clean and spacious, I loved the layout a lot. Our personal requests were met.

Stayed in October 2023

I liked everything

Swimming pool

Stayed in September 2023

Everything was ok.

Basically everything. Modern with a little old-style flavor.

Stayed in September 2023

Housekeeping service this time could be better. This time the city view was facing the next building which is pretty close.

I stayed there a second time. Everything was good as usual. Close to the lake, close to the center, friendly staff. You have everything you need in the room.

Stayed in August 2023

-

Comfortable bathtub, a great location. Very friendly staff. Coffee shops and restaurants are right there. Room service was also good. Wifi and a safe box were very easy to use. All kitchen tools were there. Perfect city view. I will definitely stay there again!

Stayed in June 2023

Excellent location and great stay.

Stayed in June 2023

Everything met my needs

The location of this hotel is great fora any tourist. You are close enough to the West Lake without being right in the middle of the city. You have access to many buses, taxis and a 10 minute walk to the Subway

Stayed in May 2023

Wifi really pour and slow

Stayed in May 2023

Only free WiFi speed!

I was in this hotel for third time for work. It is perfectly located and meets all my requirements in terms of confort, property and facilities. Free WiFi is very slow.

Stayed in May 2023

around the hotel, there are only limited restaurants and shops.

nice hotel with modern rooms and facilities including gym and Swimming pool. Location is close to the green area of the west lake. Friendly staff.

Stayed in April 2023

We had some issues with the lock of the safe which somehow can no longer be locked using the codes we set. The technician came quickly but did not seem like knowing what to do, he started disassembling the electrical unit which we did not have time to wait for that. We had to tell him come back later

It’s a well equipped studio that provides almost everything you would need for a short stay. The king size bed is super large and comfortable for 2 tall people. It’s very clean. The shower head got great pressure and volume at higher floors. The bath tub is also super nice with an overlooking window into the city

Stayed in April 2023

The USB in the wall did not work even after the worker came to check it out.

Good location, nice breakfast

Stayed in September 2022

everything is just perfect. the room. the service. the location. couldn't be better

Stayed in January 2022

Reception staff speaks little english and not helpful. Breakfast need to go across another building making it very inconvenient. Location is in a residential area, not many option for restaurant,

House keeping service are good

Stayed in March 2024

The apartment was too dark, very few lamps in general. Only 1 charging outlet next to right side of the bed. Charging outlet at the desk did not work. There was no extra make up mirror in the bathroom and the light was very poor too.

Very helpful and friendly staff. Good location.

Stayed in August 2022

Not a fault of this business but difficult to get good at the moment

Location is good, great facilties within the apartment

Stayed in April 2022