There was really nothing

Cleanliness, supportive staff, location

Stayed in April 2024

Pudong Shangri-La Shanghai is the best hotel I have ever stayed at. Everything about this hotel is PERFECT, absolutely beautiful. It cannot be faulted in anyway. Oozing with opulence and luxury, the doorman in his fancy attire, the foyer smelling of fresh flowers, chandelier above your bed and marble everywhere. It was mind blowing.

Stayed in May 2024

nothing

"room", "location", and "breakfast" all are good

Stayed in May 2024

Part of the hotel I was, was a little dated

Location, gym and restaurants

Stayed in May 2024

Classic luxury hotel! We stayed on the 20th floor - the view overlooking the Bund especially at night (golden) was so memorising 🌟

Stayed in May 2024

There were so many guests for breakfast and most of the times we could not eat in the main area.

The variety of the breakfast was excellent. Also the room and the hotel location was perfect

Stayed in May 2024

THIS HOTEL KEEP THE QUALITY ON TOP. FAR BEYOND THE PICTURES SHOW IN THE SITE

Stayed in April 2024

Price is a bit high and yoi can notice that the building is a bit old from very small inconvenients that may happen in your room.

Building is a big aged but well maintained. Location is perfect, located in a very nice area. Really good breakfast. There is a big gym but the swimming pool is not so great tho.

Stayed in May 2024

Convenient, spacious and excellent service.

Stayed in April 2024

Nothing

Location is top and the staff was very professional.

Stayed in April 2024

Recipiention person is very supportive and flexible and speak English good

Stayed in April 2024

Nothing

The service was great. The housekeeping team kept the room well stocked and clean every day. The concierge team was knowledgeable and efficient and welcoming. The location was great and the room view was amazing.

Stayed in April 2024

Nothing

We enjoyed staying

Stayed in April 2024

No. Everything is great

I like the room, location and the food

Stayed in April 2024

Slow check in

Great location close to a mall, amazing buffet breakfast, great amenities and service from the conceirge. The front desk staff were quite slow with check in and check out though

Stayed in March 2024

Had a wonderful stay at the Pudong Shangri-La, we were made to feel very welcome when we arrived. We stayed on the Horizon club floors which had access to the Lounge and other facilities. The hotel rooms were clean and spacious, and there were good options for breakfast with asian and western cuisine available. Special thanks to Kenny and others from the Horizon lounge concierge service, helping out with all sorts of request, especially booking places and activities, which needed a local Chinese number to use for reservation. Would definitely visit again. The hotel is in a good location with easy access to a lot of the main tourist sites and the metro isn’t too far which cater for both line 2 and line 14.

Stayed in April 2024

one of the rooms was not ready until 5pm , but we were compensated with free breakfast. one of the rooms look a bit dated.

excellent location, spacious room, friendly staff. breakfast was super with lots of choices

Stayed in April 2024

Great location - right in the citycentre, close to the shopping malls and all attractions. Postcard views just from the room! Really helpful staff and nice service. Modern and classic decor depends of building you stay (there are old and new towers) but all looks impressive. Easy reach by metro from the airport - just a little walk.

Stayed in March 2024

Aircon was not working.

Location

Stayed in April 2024

The hotel staff, even at concierge, are very poor English speakers.

Excellent hotel to accomodate! Great personal and you have that feeling of 5 star hotel.

Stayed in February 2024

Carpet in room and pillows…

The hotel is great. This is the first hotel where I could not find any faults with the room and the bathroom. They thought about everything! The attention to detail is amazing. For eg; I always complain about not having enough hooks to hang towels; not in this hotel. I always gripe about not having enough space to lay out the toiletries; not in this hotel. They even have a small shelf over the toilet paper holder to place your phone or whatever. I always gripe about having a bath tub without a glass enclosure or curtain which leads to water going everywhere; not here. They have a bath tub and a separate shower. So no problem with water running everywhere. They even have small holder in the closet to put your ties! Talk about attention to detail! The hotel is in a great location within a few steps to the TV tower and other attractions. It is also an easy walk across to the “bund” on the other side of the river from here (more on the bund in another post). There are also two shopping malls just a few steps away for your shopping needs. The metro is also a very short 5 mins walk which takes you to from/to airport. Line 2 is a direct route from airport to Lujiazui area where the hotel is located. Most of the metro stations have elevators and escalators so it’s very convenient even if you have large luggage. The fare is 8 Yuan per person; unbelievable cheap and the trip takes about 35mins (more on the metro in another post). The staff at the hotel were great and always greeted me every time I walked by the lobby and in the elevator and very helpful. Even though not everyone spoke English, most of them knew some basic English to help you with your needs. However, for more detailed or complex discussions, you most probably have to look for someone who is fluent in English. But there’s always someone around. The place is very clean and well maintained except the carpets in the rooms may need to be replaced. They were not bad but looked worn out.

Stayed in March 2024

Amazing views

Stayed in March 2024

Gym was a little small

Location, property, view, beat breakfast ever

Stayed in March 2024

Nothing. Maybe add to the breakfast halal food.

Everything! Location. Room. Spa

Stayed in March 2024