Quite challenging to communicate in English here

Ken is so helpful to support me on WeChat.

Stayed in April 2024

Delicious breakfast, very nice place for relax, peacful pool area. Lot of activities In the hotel and for kids also. We spent a very good time there. Also Sara from Hotel staff was very helpful and nice.

Stayed in April 2024

More English-speaking staff would be helpful, but those who did not speak English could find someone right away.

Best breakfast in Sanya! The staff were courteous and very helpful. Seamless check-in and checkout.

Stayed in March 2024

No champagne on breakfast 😋

Personal is polite, clear ! Breakfast is good

Stayed in January 2024

It is not so easy for a foreigner to order food and drinks through the application, so it is necessary to add staff to the pool and beach to serve drinks and food.

My family holiday to the hotel was wonderful. beautiful area, comfortable rooms, lots of activities for children. Delicious food in the restaurant. Butler Lisa promptly helped with all questions! Many thanks to her for helping to make our vacation more comfortable.

Stayed in January 2024

Too expensive!! No vegan options in restaurants for dinner

Polite staff Karaoke machines Access to beach Great restaurant Vegan options in breakfast

Stayed in December 2023

The hotel is dated compare with hotels near the Haitang Bay.

Close to the beach. Good breakfast. Staffs were really friendly and very helpful.

Stayed in December 2023

Perfect location. Sanya is a much visit place. Perfect relaxation from the work ethic here.

Stayed in December 2023

Pillows are a tad too soft although we have requested for harder ones.

Everyone, especially our concierge Zoey, was extremely helpful. The pools and closeness to the beach are excellent.

Stayed in December 2023

Had issues with wifi

Access to the beach

Stayed in December 2023

bed had a mattress that was a bit too firm for me, but most hotels in China have firm mattresses, it seems

the hotel staff was very helpful. Check in was smooth, and they helped us unlock one of our suitcases. The room was spacious, and had a balcony with a great view. Pool was also nice, and there is direct access to the beach (via a short pedestrian tunnel). The hotel has a good restaurant, again with very helpful staff

Stayed in October 2023

The WiFi activation is complex and could be simplified.

Great hotel with great facilities especially for families with children. The service - a special thanks to Eva - was outstanding and we had a very pleasant stay at Pullman. The breakfast variety was more than sufficient and the hotel restaurants have a very good quality.

Stayed in October 2023

It was hard to find the entrance to the beach as it wasn’t sign posted very well and had to walk all the way around the hotel.

Room was great. We tried to upgrade to a better room and eventually we’re given a good one. Facilities in the hotel were fantastic, and so was the food.

Stayed in July 2023

Warm pool was under permanent construction and out of service, no reparation activity was spotted there though. The pavement near it was damaged as well, so you had to walk all around another big pool to reach toilet or aqua park area. Food is pretty expensive, even compared to Western restaurants in the city centre. Sound insulation is not at a high level, especially the entrance door. Quite frustrating that a 5-star hotel asks to pay for everything, such as entertainment equipment for pool. Area around the hotel is not the best for walking and site seeing. It's good to run though, there is a dedicated road along the beach line.

Overall it was very good. We stayed in the room with individual pool entrance. Clean, well equipped, plenty of things to do inside the hotel, such as trampoline, 3D game room, gym, small aqua park, tennis, kids rooms, pools and private beach area. They propose a variety of pillows to chose from, however, for us only two types remained, we've selected lavender pillow and it was good for me (quite hard and supportive). Food quality is good, variety is OK, breakfasts are very good. Personnel was helpful and responsive. Sara from reception gave her WeChat contact and helped in getting pillows quickly, as well as approving late check-out at 1 PM, she also arranged a welcome set of fruits and biscuits, very sweet. Beach was clean, except the last evening.

Stayed in September 2023

Nothing we don't like because Ms Carrie made everything smooth and easy

Super wonderful hotel especially there is one staff her name is Carrie she speak English very well and help us for free upgrade also she gave us her wechat and always follow us even in the night all swimming pool was amazing and access to beach is very easy even they put lift for that and we swim in the sea sure we will back to this hotel again

Stayed in July 2023

Hôtel should be renovated

the environment

Stayed in July 2023

No

Wonderful hotel,nice beach. Butler Mr Stan is very friendly and help us a lot

Stayed in July 2023

No

Very good hotel , friendly people, a lot of swimming pools. We have a lot of fun there. Butler- Stan offered us a lot of help, he is great! We will come again next time.

Stayed in July 2023

Great facilities, pool and spa were excellent. The staff were all friendly and spoke good English. Perou went out of her way to help me with any questions I had.

Stayed in June 2023

nice , clean and friendly

Stayed in April 2023

To many guests ignored the “don’t waste food” signs, and left the tables with huge amounts of leftover food.

The hotel is located just 20 meters from the beatiful beach. Great breakfast! Absolutly family friendly. So many cute three-generation-families traveling together. Looking forward to visit with our grandchildren.

Stayed in April 2023

If there is one thing we should mention which we would like to experience differently next time, it would be the mattresses on the beds. They are really hard, we definitely needed to get used to it.

Where to start....? :) We liked everything. First of all we received a great and personal service from the team. Easy communication, very fast response and extremely flexible. Thanks Ms. Perou for taking care of us! Never experienced a service like this before from a big hotel chain. Top class! We rented an apartment with 3 rooms. Those apartments are very convenient, clean and with a great view. Great showers. Breakfast has a big assortment, both Western and Asian food. Always enough food/drinks and always a table available. Several swimming pools. So it never felt over-crowed or too busy. Last but not least, great pick-up and delivery service from and to the airport. Very relaxed, very well organized.

Stayed in April 2023

i liked everything. if there was one thing which I didn’t like, than I would say that the room cleaning was not too passionate

We visited the Pullman with 2 kids (3y and 1y). The service was exceptional and we had a wonderful time and missed nothing. Several playgrounds, kids entertainment, a very beautiful beach, heated pools. perfect

Stayed in March 2023

We really liked our weekend at Pullman, the staff is really friendly, helped us a lot. There are several swimming pools, one of them is heated, 31-32 degrees, really nice. It was my birthday during our stay and hotel staff decorated our room and game me little presents, it was so sweet of them. Especially thanks to Eva, who took care of us during our stay there and Mickey for decorating the room. Definitely would spend another vacation here!

Stayed in January 2023