The breakfast choices were boring, similar dish almost everyday.

The location is good.

Stayed in December 2023

The bathroom shower has mold all over the edge . The hotel is bit run down and tired looking . Loud noise from the theatre nearby

Best location . I like the bedsheet and pillow , very clean and comfortable bed .

Stayed in November 2023

Unfortunately very limited English, Called up to get room service from their menu and discovered that most things were not available. The two ladies at the hotel main bar were exceptional and served. Us well

Location

Stayed in October 2023

had high expectation as it’s advertised as a 5 star hotel but it’s actually somewhere probably between a 3 and 4

relative to others this is probably one of the best, the staff was very friendly, helpful and professional

Stayed in November 2023

Some small molds in the shower but not too disturbing

Location and staff

Stayed in September 2023

The property seems to be "tired" and could be renovated a bit. The massage place on site was a bit weird - it was really cold inside and did not seem to be open. They had people come and do a foot massage, but it took some time. Waiting in a cold room, which was not very welcoming was not a positive start to the experience. The price was not bad and the masseuse did a good job.

The location next to the National Park was a bonus. The bed was comfortable. Easy access to places to eat other meals. Breakfast has multiple options.

Stayed in March 2023

The pool starts to work at 8am as they say, but there is always barrier at the pool entrance till noon, so it’s not obvious if the pool is opened or not. We found out it’s working, but why do they put barrier then? Waisted time in the morning, while waiting for opening

Friendly and helpful staff. Spacious room and very comfortable bed. Huge tub in the bathroom. The restaurant downstairs is pretty good, not a big choice of food, but everything is tasty and the service is good. 15-20 minutes walk from the park entrance

Stayed in September 2022

All good

Great location, nice pool, perfect to explore the mountains

Stayed in August 2022

The breakfast wasn’t great - it’s in a huge room, was extremely busy with lots of tourists and the food wasn’t very tasty. The bathroom in the room is divided by some shutters - there is not much privacy so make sure you’re comfortable with the person you’re sharing a room with!

The location is great if you want to be close to one of the main park entrances. It is close to the East gate which is very convenient. The room was lovely and comfy. The pool was amazing - it’s huge, was lovely and warm and was very fun to have an afternoon swim in!

Stayed in July 2022

Make sure to bring a swimming cap if you want to use the pool! This is a requirement but was enforced somewhat inconsistently as there were often people swimming without one.

Location was excellent - a 10 minute walk to the national park’s gate and plenty of local restaurants nearby. Staff were helpful and attentive, they were always looking for ways to help and were happy to give recommendations on where to eat and drink. Rooms were always cleaned to a high standard. Breakfast always included a wide variety of cuisines and food types to suit anyone.

Stayed in July 2021

NA

Location

Stayed in July 2021

Room carpet was wet as we arrived. People smoking on the hallways and in the elevator.

The manager (codename Bob) was the best person working in the hotel.

Stayed in July 2021

The gym equipment is very outdated and hard to use, however, the gym showers are nice.

Excellent breakfast (Western and Chinese options), great staff, excellent location and good price. Stayed here 5 nights and thoroughly enjoyed it. There is an external massage centre and KTV on the property as well.

Stayed in June 2021

Swimming pool was closed even though the website advertised it had a pool. It should have been open in April as this is the start of the peak season and hot!!!

Was well designed and comfortable in a great location.

Stayed in April 2024

The hotel need some renovation, moldy shower, the carpet in the room needs a good shampooing, not a 5* hotel compared to the other hotels I stayed in China

Close to the park entrance

Stayed in April 2024

Restaurant is a bit pricey and the ordinary meals are not what I would expect for the price.

The property itself is very decent value for your money, but what made our stay exceptional was the english speaking concierge George. He brought our experience to a new level as he always knew the best activities for any given weather and day. He knows every attraction around the place and will secure you better prices than you can get anywhere else. If you want to do anything special like a boat trip, he is somehow able to arrange things within minutes. I would book the hotel again any day to have an exceptional concierge like him.

Stayed in April 2024

Many tour groups but they were not disruptive

Great location next to the river and walking distance from the Wulingyuan park entrance. Pool looked great but was not open in February. Good gym facilities.

Stayed in March 2024

Shower drain not working

Stayed in September 2023

The pasta at dinner from the restaurant was terrible

Stayed in July 2023

The staff was rude. We have some benefits with the rooms but when we asked the receptionist they told us that they know nothing about that. Such as 1 hour free recreation ( they asked us to pay anyway ) also a free in room service breakfast that they said they didn't have any. We had to talk to the manager to have these benefits. I don't think it reaches a 5 stars hotel standards.

Good location, very close to the east gate of the national park where the view of avatar is.

Stayed in August 2022

clean rooms, good service, close to the national forest park entrance.

Stayed in May 2022

breakfast could be better

great location, love the resort feel with an outdoor pool, very helpful reception staff

Stayed in July 2021

I would love to have more vegetarian options on menu.

Bob was super kind and gentle to us.

Stayed in July 2021

Bathroom - badly leaking shower cubicle grouting, poor toilet, one day no toilet paper. A mass tourism coach tour hotel rather than 5 star haven!

Attentive front of house manager. Good local food in restaurant at reasonable price. 15 minute walk to scenic area entrance

Stayed in July 2021