The staff has problems with English. Free Wi-Fi is rather poor and it is not easy to get the login credentials.

Our room was very clean and well-equipped. Very good location for the beach. Nice pool.

Stayed in January 2024

Room furnishing dated but did not impact comfort. Small sink n stove top area without cutlery.

Room is spacious and clean with lots storage and hanging space including drying rack in balcony. The huge tv projector was a plus. Walking distance to mall and eateries. Easy parking. Staff at reception were friendly and patient. Very grateful for their extra effort to surprise my friend on her birthday.

Stayed in December 2023

Breakfast is good, the hotel area is beautiful and cozy, the room is spacious, the beds are comfortable.

Stayed in November 2023

Nil

Free upgrade to the newer Wyndham wing. Friendly staff and near the beach. The 2-bedroom suite was huge with nice views.

Stayed in October 2023

I didn’t mind it, but there lots of young families and children.

The nearby restaurants are very good. The swimming pool is great.

Stayed in October 2023

The room was quite old Very crowded breakfast, sometimes we had to wait to sit at the table

We got free room upgrade, it was very nice to have room with sea view. The view was perfect, big balcony . Spacious room Quite big pool Breakfast was excellent too, you can find western choices here too

Stayed in September 2023

There could be more options for dinner and lunch provided beyond the BBQ.

Swimming Pool and Breakfast were well received. Front Desk people working at the hotel were amazing and always smiling and helpfull. I look forward to returning to this hotel.

Stayed in July 2023

Other than the lady (Ms. Susie) who checked me in, I think all the staff need way more training. They cannot speak basic English and have a pretty unprofessional attitude.

The facilities and everything were excellent and helped me have a great summer holiday!!! My room was super comfortable and beautiful.

Stayed in September 2023

None

The staff is hands down very professional, they made our trip even more memorable than we expected.

Stayed in May 2023

Water easily splash out from the shower tub in our room. Usage of Visa/Master is not common ('generally in China, not specific to this hotel) so check in might take some time.

I booked a family suite and it's very spacious, clean and beds are comfortable. The pool is wonderful for both kids and adults. Kids club has different activities everyday. Breakfast is excellent, plenty of food choices. Great location, less than 500m walk to the beach and there are local eatery and fruit shop around, very convenient! Staff are very friendly and helpful, speedy service when we ask for extra towel and blanket. Special thanks to concierge staff Allen 小郭，he's like a private concierge for us who gives advice on where to eat, where to play, book cars for us via WeChat. He'll greet us whenever he saw us at the hotel lobby. Highly recommend this hotel especially for family stay. We'll definitely stay again if we come back to visit Hainan.

Stayed in April 2023

a bit noise from laundry

very kind and friendly staff (restaurant servant, kids playground staff, swimming pool staff!)

Stayed in April 2023

Really not much to complain about!

I really loved it. Beautiful, fresh lobby. Friendly staff. Lovely room. Decent breakfast. Great value. Near the beach. Short ride to Sanya. Used the gym, which was good also. Used the pool which was great. Even listened to the live music! Great for families I think - though I was just there with a friend. Top marks!

Stayed in April 2023

wifi do not work well

ocien view

Stayed in March 2023

The library was very warm with insects in. I think the price is a little high for the level of room quality, especially as the hotel is a long way outside the centre and not on the seafront. The balcony light could do with being a little brighter for reading.

Cleaning staff are friendly. The gardening staff work so hard and the grounds are so beautiful! Breakfast is fantastic and I'm missing it already. Good, tasty room service which was quick and affordable.

Stayed in March 2023

I didn’t find that the staff spoke much English, and it was a little noisy, since it’s so close to the airport.

The breakfast was incredible, the beds were really comfortable and the location was great - just a 5 minute walk to a beautiful beach

Stayed in December 2022

Airplanes loud

Breakfast buffet was good, pool and kids club open until 10 pm

Stayed in December 2022

Exceptional service, amazing Western breakfast. The staff went went well and beyond to fulfill our needs. Probably one of the best hotels I've ever stayed in.

Stayed in August 2022

Shame the main pool was closed for so long. Original room description said balcony but it didn't have one. This was rectified quickly and with an upgrade.

We had a great two bedroom sea view suite with a balcony. Good size and helpful to have a fridge, sink, bench space etc. Good sized pool and very good selection for breakfast, both western and Chinese. Only a 5 minute walk to the beach. Loads of local restaurants around. Starbucks in the same block. Big supermarket downstairs which was handy.

Stayed in July 2022

The beds were extremely hard and uncomfortable. My wife ended up sleeping on the couch because it was softer. I got a pile of extra duvet to try and make it slightly better.

Stayed in August 2022

Food options outside the hotel.

Pool, breakfast, staff, view

Stayed in July 2022

It needs a tap of shower on the way back from the beach, otherwise we walked into the pools covered in sand. Toilets near the pools need to be a lot cleaner and no changing rooms

Washing machine and size of the family suite was perfect! Sea view and upper level. Easy access to the market and excellent kids club service

Stayed in July 2022

absolutely stuning place , everything was perfect. I still can not believe we got this hotel for this much money.

Stayed in July 2022

This was the most amazing stay I’ve ever had. The staff were fantastic and attentive. My flight was later and I had to work, they allowed me to have a late check-out. The restaurant was great, as well as the breakfast area. There is a massage place on the 3rd floor as well. I would absolutely stay here again!!!

Stayed in July 2022

toilet by the pool is very dirty and the entire area around the kids pool smells bad

super large rooms

Stayed in July 2022