93 Xincheng Road Sanyawan, 572000 Sanya, China
#11 of 87 hotels in Sanya
Guests' ChoiceBased on 80 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
8.5
Facilities
8.9
Staff
8.9
Value for money
9.1
Free WiFi
5.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 January 2024
Jagra
PolandThe staff has problems with English. Free Wi-Fi is rather poor and it is not easy to get the login credentials.
Our room was very clean and well-equipped. Very good location for the beach. Nice pool.
Stayed in January 2024
Reviewed: 11 December 2023
Lay
SingaporeRoom furnishing dated but did not impact comfort. Small sink n stove top area without cutlery.
Room is spacious and clean with lots storage and hanging space including drying rack in balcony. The huge tv projector was a plus. Walking distance to mall and eateries. Easy parking. Staff at reception were friendly and patient. Very grateful for their extra effort to surprise my friend on her birthday.
Stayed in December 2023
Reviewed: 27 November 2023
Evgeniia
RussiaBreakfast is good, the hotel area is beautiful and cozy, the room is spacious, the beds are comfortable.
Stayed in November 2023
Reviewed: 21 October 2023
Lily
SingaporeNil
Free upgrade to the newer Wyndham wing. Friendly staff and near the beach. The 2-bedroom suite was huge with nice views.
Stayed in October 2023
Reviewed: 7 October 2023
Rob
ChinaI didn’t mind it, but there lots of young families and children.
The nearby restaurants are very good. The swimming pool is great.
Stayed in October 2023
Reviewed: 23 September 2023
Irina
RussiaThe room was quite old Very crowded breakfast, sometimes we had to wait to sit at the table
We got free room upgrade, it was very nice to have room with sea view. The view was perfect, big balcony . Spacious room Quite big pool Breakfast was excellent too, you can find western choices here too
Stayed in September 2023
Reviewed: 7 September 2023
Deborah
United StatesThere could be more options for dinner and lunch provided beyond the BBQ.
Swimming Pool and Breakfast were well received. Front Desk people working at the hotel were amazing and always smiling and helpfull. I look forward to returning to this hotel.
Stayed in July 2023
Reviewed: 2 September 2023
Ambra
RomaniaOther than the lady (Ms. Susie) who checked me in, I think all the staff need way more training. They cannot speak basic English and have a pretty unprofessional attitude.
The facilities and everything were excellent and helped me have a great summer holiday!!! My room was super comfortable and beautiful.
Stayed in September 2023
Reviewed: 3 May 2023
Olga
ChinaNone
The staff is hands down very professional, they made our trip even more memorable than we expected.
Stayed in May 2023
Reviewed: 16 April 2023
Iris
AustraliaWater easily splash out from the shower tub in our room. Usage of Visa/Master is not common ('generally in China, not specific to this hotel) so check in might take some time.
I booked a family suite and it's very spacious, clean and beds are comfortable. The pool is wonderful for both kids and adults. Kids club has different activities everyday. Breakfast is excellent, plenty of food choices. Great location, less than 500m walk to the beach and there are local eatery and fruit shop around, very convenient! Staff are very friendly and helpful, speedy service when we ask for extra towel and blanket. Special thanks to concierge staff Allen 小郭,he's like a private concierge for us who gives advice on where to eat, where to play, book cars for us via WeChat. He'll greet us whenever he saw us at the hotel lobby. Highly recommend this hotel especially for family stay. We'll definitely stay again if we come back to visit Hainan.
Stayed in April 2023
Reviewed: 8 April 2023
Janni
Denmarka bit noise from laundry
very kind and friendly staff (restaurant servant, kids playground staff, swimming pool staff!)
Stayed in April 2023
Reviewed: 7 April 2023
Stevey72
Hong KongReally not much to complain about!
I really loved it. Beautiful, fresh lobby. Friendly staff. Lovely room. Decent breakfast. Great value. Near the beach. Short ride to Sanya. Used the gym, which was good also. Used the pool which was great. Even listened to the live music! Great for families I think - though I was just there with a friend. Top marks!
Stayed in April 2023
Reviewed: 1 April 2023
Sendenkhand
Chinawifi do not work well
ocien view
Stayed in March 2023
Reviewed: 31 March 2023
Matthew
United KingdomThe library was very warm with insects in. I think the price is a little high for the level of room quality, especially as the hotel is a long way outside the centre and not on the seafront. The balcony light could do with being a little brighter for reading.
Cleaning staff are friendly. The gardening staff work so hard and the grounds are so beautiful! Breakfast is fantastic and I'm missing it already. Good, tasty room service which was quick and affordable.
Stayed in March 2023
Reviewed: 2 January 2023
Hannah
ChinaI didn’t find that the staff spoke much English, and it was a little noisy, since it’s so close to the airport.
The breakfast was incredible, the beds were really comfortable and the location was great - just a 5 minute walk to a beautiful beach
Stayed in December 2022
Reviewed: 28 December 2022
Vina
ChinaAirplanes loud
Breakfast buffet was good, pool and kids club open until 10 pm
Stayed in December 2022
Reviewed: 4 September 2022
Jaco_k
South AfricaExceptional service, amazing Western breakfast. The staff went went well and beyond to fulfill our needs. Probably one of the best hotels I've ever stayed in.
Stayed in August 2022
Reviewed: 11 August 2022
Christy
ChinaShame the main pool was closed for so long. Original room description said balcony but it didn't have one. This was rectified quickly and with an upgrade.
We had a great two bedroom sea view suite with a balcony. Good size and helpful to have a fridge, sink, bench space etc. Good sized pool and very good selection for breakfast, both western and Chinese. Only a 5 minute walk to the beach. Loads of local restaurants around. Starbucks in the same block. Big supermarket downstairs which was handy.
Stayed in July 2022
Reviewed: 5 August 2022
Glen
New ZealandThe beds were extremely hard and uncomfortable. My wife ended up sleeping on the couch because it was softer. I got a pile of extra duvet to try and make it slightly better.
Stayed in August 2022
Reviewed: 19 July 2022
Aziz
TurkeyFood options outside the hotel.
Pool, breakfast, staff, view
Stayed in July 2022
Reviewed: 16 July 2022
Iva
ChinaIt needs a tap of shower on the way back from the beach, otherwise we walked into the pools covered in sand. Toilets near the pools need to be a lot cleaner and no changing rooms
Washing machine and size of the family suite was perfect! Sea view and upper level. Easy access to the market and excellent kids club service
Stayed in July 2022
Reviewed: 11 July 2022
Ilija
Montenegroabsolutely stuning place , everything was perfect. I still can not believe we got this hotel for this much money.
Stayed in July 2022
Reviewed: 9 July 2022
Stephanie
QatarThis was the most amazing stay I’ve ever had. The staff were fantastic and attentive. My flight was later and I had to work, they allowed me to have a late check-out. The restaurant was great, as well as the breakfast area. There is a massage place on the 3rd floor as well. I would absolutely stay here again!!!
Stayed in July 2022
Reviewed: 6 July 2022
Iva
Chinatoilet by the pool is very dirty and the entire area around the kids pool smells bad
super large rooms
Stayed in July 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content