1. Overall is good except for a small hiccup during the check-in. But I managed to get it settled after that. 2. During our stay, we requested the concierge to help us arrange transportation to bring us around for sightseeing. However, the driver brought us to some places and insisted us to get something from there. When we said no, his attitude changed and after we came back to hotel, he complained to the concierge staff. I personally do not think this is correct. We as the customer should have to right to decide whether or not to make purchase, and not by force. I think the hotel should be more careful in selecting their working partners.

The room is big and clean. The view is great. The breakfast is awesome, my dad loves it. Self laundry is free of charge, which quite surprised me. There is a sitting corner outside so that we can chill while waiting for the laundry. There are also quite a number of eateries within walking distance. The beach is also within walking distance. There is also a mini library at the hotel lobby. Responses from the staff are quite immediate. I remembered I had a last minute railway station transfer request and the staff was able to attend to it and get it settled. During the stay, if I have any issue or queries, I can just chat with them via WeChat and my issue/queries will be resolved. A very big thank you to Volina (小娜) and Hong Tao (涛哥).

Stayed in April 2024

Dated...

Good breakfast with a lot of varieties

Stayed in January 2024

Location

Stayed in January 2024

Location (far from the city) and beach (public beach, no private facilities)

Everything was perfect. Shops and restaurants nearby. Definitely come back again. Close to airport

Stayed in December 2023

Had booked ocean view room but on first night this instead looked onto a construction site. Staff thankfully moved us to another room on our 2nd might which did deliver a great view as promised, and allowed us late check-out for free.

Good facilities, family friendly, with fun pool , restaurant on site and outdoor poolside buffet dinner option very convenient. Breakfast also generally large selection with pleasant outdoor seating. Rooms nice with large balcony. Staff all very nice. Lobby bar also makes great cocktails. Small stores and restaurants within walking distance. A starbucks, and KFC also to rear of building.

Stayed in December 2023

Breakfast is good but not much western options. Although if you like sweet stuff for breakfast, bakery is great.

The staff of the hotel is amazing and very helpful. The hotel is very organised and was arranging tests and shopping for people, due to outbreak in Sanya. They also allowed me to change the reservation twice and stay in the same room, which was very nice of them.

Stayed in August 2022

Unfortunately due to a CoVid outbreak I had to leave after spending one night. Room was spacious, comfortable. All staff were helpful and friendly. Lovely bath on balcony.

Stayed in August 2022

the on-site western restaurant was very slow service - waiting around an hour for pizza, pasta and a burger.

great size room with a lonely view of the sea. the pool area is good for both adults and kids. breakfast was decent with lots of western and Asian options. supermarket, gym, Starbucks and Burger King all down stairs from the hotel. great value for money. the kids club was fantastic!

Stayed in July 2022

The swimming pool was closed for 6/7 days of our stay.

High quality of service, attention to detail. The staff is amazing and helpful.

Stayed in July 2022

They were doing pool maintenance for most of our stay. For the size of the hotel being limited to the small pool was unattractive.

The staff and the facilities were exceptional ! From the Baoan to the cleaners we felt so welcomed and taken care of! This trip was special for several reasons it was a birthday, anniversary and our first trip as parents and the staff really made our stay a great one. athe kindness the showed us and our baby girl was truly lovely. The breakfast, Buffet dinner, happy hour , birthday cake and children’s club were fantastic. They even gave us a pushchair to use for the week! I didn’t even know hotels had such a service! There was something for everyone!

Stayed in July 2022

Limited hours at gym, long elevator wait times, breakfast offered only Chinese options, daytime construction noises from room next door

Clean room with nice view of the sea, friendly staff, excellent pools give space for exercise and fun without disrupting one another, close to airport and beach, plentiful breakfast including fresh fruit and vegetables, reliable WiFi, easy access to cycle and walk along the coastal road and on the beach

Stayed in July 2022

Great hotel, great staff. Will definitely return.

Stayed in March 2022

Every time I needed to talk to the front desk they would answer my problem but then raise a whole other problem that I didn't have time to answer. It was so annoying that they couldn't contact the room or answer by wechat. The restaurant was so SLOW, over 25 minutes to get an appetizer but they did compensate. Room service was also inconsistant. I don't speak Chinese and wanted to order the pizza and at first they said ok. 10 minutes later there was a knock on my door and someone who spoke English asked me what I wanted to order wasn't available. I just said forget it. 10 minutes later after I went to the Burger King in the mall below the hotel, they called back and said they DID have a pizza. Not good communication. A couple days later, when ordering room service we ordered a Ceaser Salad for a second time and there was only 2 slices of Chicken on it. We complained and sent it back and they got us a new one.

The pool is huge and I love that. There's enough space to swim around even if it's crowded and they have a seperate kids pool to keep the little ones entertained (the even have a foam machine that goes once a day). My favorite part were the cabanas around the pool that were basically like beds that you could lay on all day. The rooms were solid and kept clean. The shower/bathroom is completely private with no mirrors or curtains. The breakfast buffet is 100 percent western and Chinese except they don't have an egg station to order scrambled or omelets. It also has outdoor seating.

Stayed in January 2022

activities far out from range, always need DiDi or taxi, better to rent a car.

Hotel close to the airport, breakfast is great and from all is enough from Chinese till western food, all delicious.

Stayed in January 2022

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It is a very chilled and relaxing hotel close to the beach. They decorated the room and gave a cake for my friends birthday. Staff are very friendly and try their best to help. Breakfast was good with a variety of options.

Stayed in December 2021

it’s was very clean and relaxed! the balcony with sea view is certainly worth it! you can see the sun set 😍, the staff is amazing and they surprised me on my birthday with cake and decorated the room! the cleaning ladies where amazing and really helpful!

Stayed in December 2021

Excellent hotel with very friendly staff. Nice attention to small details.

Stayed in September 2021

Amazing stay in this hotel! Staff are excellent, morning breakfast is unbelievable and the room, the view, the pool and overall environment.. Amazing!! Nothing to complain about! Thank you! 5★

Stayed in August 2021

I had to request to change room with an actual view, the second room was fantastic.

The view, the space in the room, the bathtub on the balcony, the swimming pool, the proximity to the beach, the helpfulness of reception staff and cleaning staff

Stayed in June 2021

Area wasn’t the nicest. Sanya Bay is one of the less attractive beaches and also there was some construction in the surroundings.

The area wasn’t one of the nicest in Sanya but the hotel is nice, pool is good, staff were helpful, decent enough breakfast, and good value. Good for families who want a relaxing poolside holiday without paying over the odds.

Stayed in May 2021

This is an ongoing issue being discussed with Booking.com and the property. Basically the hotel honored only two of the three nights we were there, but charged the two nights at the price of three. The staff was pretty apathetic about this and only cared to contact me once it came time to pay more for a third night which is funny (was less funny at the time).

Very nice property close to beach. The room, the outdoor pool and the breakfast restaurant were great. Some restaurants and bars within the property as well. It is 15 minutes by car from the hotel which is very handy.

Stayed in March 2024

I think swimming pool is over-chlorinated. Room is old. Breakfast is mediocre

Service staffs are very helpful and friend - front desk; concierge; staffs at front door.

Stayed in October 2023

Swim up bar isn’t active anymore. It has inflatables for rent in it. Jacuzzi is also out of action.

The suite was nice as a family as my son had his own room and we had a living room separate from the bedrooms which meant we had a space once the children were in bed.

Stayed in April 2023

the pool broke and was out of order for four days in our stay which was very annoying. the breakfast was ok but very little variety for the length of 9 days for our stay.

the room was great and spacious. the mall was very convenient for food and necessary supplies.

Stayed in July 2022