Reviews of Shangri-La Qiantan, Shanghai
No. 551, West Haiyang Road, Pudong, 200124 Shanghai, China
#32 of 314 hotels in Shanghai
Guests' ChoiceReview score
Based on 27 hotel reviews
8.7Score breakdown
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Cleanliness
9.3
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Comfort
9.2
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Location
9.0
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Facilities
9.2
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Staff
8.9
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Value for money
8.3
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Free WiFi
8.6
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Showing 1 – 25
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Reviewed: 29 February 2024
Sarah
United Kingdom11 reviews1 helpful vote9.0“Amazing hotel, fantastic front desk staff, international liaison colleague was exceptional”- • Business trip
- • Solo traveller
- • Deluxe River View King Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast was a little rushed, as I stepped away from my table to get something my whole plate and coffee was removed, twice and so I gave up! No complimentary snacks in the bedroom
Pretty much everything!
Stayed in February 2024
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Reviewed: 2 November 2023
Ernst
Dominican Republic52 reviews7 helpful votes9.0Superb- • Business trip
- • Group
- • Deluxe River View Twin Room
- • Stayed 1 night
Great design of hotel rooms, lobby and restaurants.
Stayed in October 2023
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Reviewed: 5 October 2023
Jian
China17 reviews5 helpful votes9.0“Great”- • Leisure trip
- • Family with young children
- • Executive Suite Twin
- • Stayed 2 nights
N/A
breakfast is awesome, staff is very welcoming
Stayed in October 2023
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Reviewed: 29 September 2023
Abdel-rahman
United Arab Emirates7 reviews1 helpful vote10“Great place to stay in”- • Business trip
- • Solo traveller
- • Deluxe River View King Room
- • Stayed 1 night
- • Submitted via mobile
A bit far from the city center Breakfast is Asian more than international
Amazing staff Clean rooms Nice location
Stayed in September 2023
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Reviewed: 10 September 2023
Gong
United States1 review9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe River View Twin Room
- • Stayed 2 nights
location and the cleanness.
Stayed in August 2023
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Reviewed: 26 August 2023
Virginia
Hong Kong44 reviews2 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Deluxe River View King Room
- • Stayed 2 nights
- • Submitted via mobile
I stayed two nights but the cleaning was not fully done. I saw the hairs were still on my bathroom floor, and it was at the “corner”.
It is new and nice deco. Services were good and staffs are friendly and proactive to offer assistance.
Stayed in August 2023
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Reviewed: 28 June 2023
豪亮
China1 review1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Deluxe River View King Room
- • Stayed 1 night
Did't eat breakfast at hotel.. since the expense is a bit over price & i'd like to try classical Shanghai breakfast.
Stayed in June 2023
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Reviewed: 29 May 2023
Zoran
North Macedonia9 reviews10“excellent”- • Business trip
- • Solo traveller
- • Deluxe River View King Room
- • Stayed 6 nights
- • Submitted via mobile
no swimming pool
friendly atmosphere
Stayed in May 2023
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Reviewed: 17 February 2023
Valeria
China1 review10Exceptional- • Leisure trip
- • Couple
- • Deluxe River View King Room
- • Stayed 2 nights
- • Submitted via mobile
very beautifully designed.
Stayed in January 2023
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Reviewed: 3 May 2024
Andre
Germany9 reviews1 helpful vote4.0“Worse than past visits, disappointing”- • Leisure trip
- • Couple
- • Executive Twin
- • Stayed 3 nights
- • Submitted via mobile
I had 3 rooms during this stay, so I will give the same review for all of the rooms: Im a regular guest in this hotel, so it pains me to say, that it seems like the service staff is under cost-down pressure. I found myself confronted with the following situations: 1. Curtains were simply dirty with big residues of what looks like food smudges 2. Control panel beside bed for light etc. was broken and would not dim itself at night, which meant bright shining light from the panel illumination. When the technicians came, I got that answer that in every room one of the panels is like that (I had a two bed room, the other panel dimmed correctly), which is a blatant lie. I had other rooms and both panels would of course always dim. After not accepting this false statement, they sent new technicians who fixed it. 3. When I called to order food to my room at 16:10, I was told that the staff is eating now and that I should wait, in a very rude way. I was later told that the kitchen staff thought I was a front desk employee of the hotel itself, which sounds like yet another excuse. 4. The replacement toilet paper role in the bathroom looked completely filthy (see attached photo). Hotel used to be top-notch, but unfortunately the trend is downwards. For a perfect experience, I will have to find a different hotel in the future.
Extremely good located, beautiful facilities, big rooms, very competent front desk
Stayed in April 2024
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Reviewed: 3 May 2024
Andre
Germany9 reviews1 helpful vote4.0“Disappointing, with worsenening quality compared to the past.”- • Leisure trip
- • Group
- • Executive Twin
- • Stayed 3 nights
- • Submitted via mobile
I had 3 rooms during this stay, so I will give the same review for all of the rooms: Im a regular guest in this hotel, so it pains me to say, that it seems like the service staff is under cost-down pressure. I found myself confronted with the following situations: 1. Curtains were simply dirty with big residues of what looks like food smudges 2. Control panel beside bed for light etc. was broken and would not dim itself at night, which meant bright shining light from the panel illumination. When the technicians came, I got that answer that in every room one of the panels is like that (I had a two bed room, the other panel dimmed correctly), which is a blatant lie. I had other rooms and both panels would of course always dim. After not accepting this false statement, they sent new technicians who fixed it. 3. When I called to order food to my room at 16:10, I was told that the staff is eating now and that I should wait, in a very rude way. I was later told that the kitchen staff thought I was a front desk employee of the hotel itself, which sounds like yet another excuse. 4. The replacement toilet paper role in the bathroom looked completely filthy (see attached photo). Hotel used to be top-notch, but unfortunately the trend is downwards. I want problems solved, not hear excuses. For a perfect experience, I will have to find a different hotel in the future.
Extremely good location, beautiful facilities inside, spaceous rooms, very good front desk staff
Stayed in April 2024
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Reviewed: 27 April 2024
Malsenan
Oman27 reviews6 helpful votes10Exceptional- • Business trip
- • Solo traveller
- • Executive King
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
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Reviewed: 12 April 2024
Mounir
Kuwait4 reviews1 helpful vote8.0Very good- • Business trip
- • Solo traveller
- • Deluxe King
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
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Reviewed: 29 March 2024
Yeow
Singapore3 reviews9.0Superb- • Business trip
- • Solo traveller
- • Deluxe River View King Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
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Reviewed: 16 March 2024
Niraj
United Arab Emirates4 reviews10Exceptional- • Business trip
- • Solo traveller
- • Deluxe King
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
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Reviewed: 28 February 2024
Abdulla
Qatar3 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe River View King Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
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Reviewed: 11 December 2023
Yuenni
Hong Kong5 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Executive Twin
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2023
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Reviewed: 15 November 2023
Lucas
United States1 review10Exceptional- • Business trip
- • Solo traveller
- • Executive King
- • Stayed 4 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in November 2023
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Reviewed: 25 October 2023
Damien
Philippines10 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Executive King
- • Stayed 5 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in October 2023
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Reviewed: 17 September 2023
Jenny
Singapore8 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Executive King
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in June 2023
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Reviewed: 3 August 2023
Sherif
United States1 review10Exceptional- • Business trip
- • Solo traveller
- • Executive King
- • Stayed 2 nights
There are no comments available for this review
Stayed in July 2023
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Reviewed: 27 July 2023
Marcus
France5 reviews10“Excellent service, friendly staff, great location, wonderful food... Great for business.”- • Business trip
- • Solo traveller
- • Horizon River View King Room
- • Stayed 8 nights
There are no comments available for this review
Stayed in July 2023
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Reviewed: 17 July 2023
Mikhail
Russia29 reviews10Exceptional- • Leisure trip
- • Couple
- • Horizon Premier King
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in July 2023
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Reviewed: 5 March 2023
Dominique
United States15 reviews10Exceptional- • Leisure trip
- • Couple
- • Executive King
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2023
Showing 1 – 25
