The rooms need fresh air.

Large rooms and comfortable bed. The staff was so kind.

Stayed in May 2024

Great stay if you look for something bigger than just a hotel room! Clean, good beds and nice living area. Very kind personnel, especially the doormen. Stayed together with my family including two kids of 2&4. Taxi was 5-10 min away from coco mall. There’s a nice bbq place further down the street which I recommend. Breakfast was fair, good price/quality. Small kids play area which was a nice addition.

Stayed in April 2024

Breakfast could be better.0

The location of the hotel was splendid as I can easily get daily necessities and food with many shops around.

Stayed in April 2024

The internet was slow or not working

The rooms were big The view was nice The bed was super comfortable The bathroom was fully equipped The staff was very friendly and helpful

Stayed in March 2024

nearest MTR is about 1km away

spacious room

Stayed in March 2024

My father had difficulty getting the messages across to staff as they barely speak any English, which adds a bit of stress for organization part of the stay (i.e. refund of the deposit, keeping luggage at the hotel etc.).

The room was very spacious and well-equipped with everything you'll need even for a longer stay (i.e. washing machine, huge fridge etc.). The breakfast buffet had a decent variety of both western and Asian options, but the only downside was the coffee.

Stayed in February 2024

The bed was little soft for my preference, but that is very subjective and the bed did not affect anyone else.

Somerset is located close to the business district and just a short taxi drive to some of the major malls. I stayed in a three bedroom apartment which was clean, well maintained and very spacious. The reception staff spoke English which made check in very easy. Breakfast was the usual fair with noodles being a big hit with most of the diners. It was also very easy to get a taxi outside on the road with a few minutes.

Stayed in February 2024

I think the corridors are without air conditioners, this will need to be improved as during hot days it's quite stuffy and hot.

Very friendly fast and great service

Stayed in February 2024

Large room, washer and dryer included! Very clean and comfortable bed.

Stayed in February 2024

Not a big issue, but there was a slight odor in the gym.

The staff were super friendly, the check in process was very smooth, so was the whole stay. The hotel is surrounded by lots of restaurants, and shops, and is also within walking distance to one of the largest shopping complex called COCO Park(highly recommended).

Stayed in January 2024

breakfast is sometimes very crowded with people without good management of seating. Wifi connection is a bit weak.

the bed is comfortable and room is in good size.

Stayed in November 2023

The wifi was terrible. This needs sorted out as it was the same the last few times we have been

The manager and staff were excellent. Very helpful and welcoming. The property was clean and the rooms had everything you needed.

Stayed in October 2023

the room felt dusty. There's no airconditioning in the corridors and they leave the airconditioning in the rooms off between guests so on entering for the first time there is a stale smell in the suite.

Super breakfast, great location in Futian 10 mins away from all the malls, hotels, exhibition centre. Great 2 bedroom apartment at a reasonable price

Stayed in August 2023

Felt that there isn't enough options at breakfast.

Huge room, and convenient with malls all within walking distance.

Stayed in June 2023

Nope

Clean and convenient

Stayed in August 2023

Overall, it was great. I loved that they use robot to deliver things to the room you need.

The room was supper clean, and the breakfast was great with verities to cater both the western and eastern tastes.

Stayed in June 2023

The furniture a bit old

Position

Stayed in April 2023

The hallway in hotel has no AC.

The room is spacious. The staff were friendly.

Stayed in June 2023

The paid WiFi didn't work at the best of times in the property - either it connected by had no access to the internet or it would not connect at all. I couldn't find any vending machines to purchase any drinks in the hotel.

The room was wide and spacious with lots of places to relax. The facilities on site were well kept and clean. The property was thoroughly cleaned as well every day. The bathoom was well kept and a nice power shower.

Stayed in June 2023

There were mosquitos in the room, I have never encountered this in a hotel.

We like the facility which comes with pretty much everything we needed. Very family friendly.

Stayed in June 2023

Nothing really. There is no pool, but I knew that.

The location is great- within walking distance to Coco Park. The room is very big and comfortable. And the staff is really nice.

Stayed in June 2023

The location is not perfect, being slightly far from the nearest commercial center, but that is reflected in the price, so in totality it offered very good value for money.

The place is well maintained, the staff are helpful and friendly, I really have nothing to complain about. It was good value for money.

Stayed in May 2023

Staff poor English

Good location my room was large but prices a bot high at holiday

Stayed in May 2023

Nice big room, good location.

Stayed in January 2023